Swiss-Belhotel Makassar

Location was excellent. Breakfast buffet extensive and good. Price is very reasonable. Our rooms had a beautiful view of the bay area.

It took 10 minutes to check-in, the guy seemed to be constantly reviewing the system. In the end, we did not get one of the rooms we had reserved and our two rooms were on different floors (not such an issue). We ate dinner at the restaurant and they served each meal separately. By the time the last meal arrived, my husband had finished his! Surely a professional restaurant should be able to manage this better. Also, definitely not the place to order a steak - the "medium/rare" steak was tough! One of our rooms was missing towels and soap. It took several calls/discussions before the towels finally showed up (the soap never did show up, our daughters used the shower gel).

Nice hotel near the sea in Makassar. Big comfy rooms, very nice pool with sea view, fantastic breakfast. Close to everywhere (if this is relevant in Makassar). If you get a non-smoking room, I would recommend and come again.

The hotel has smoking and non-smoking rooms (didn´t even cross my mind that still works somewhere, my fault) and if you are unlucky like me - get a smoker room and are strict non-smoker...well, you won´t be really happy. There was no other room available and had to "survive" it overnight. Also, the rooms next to the lift are really noisy.

LOCATION is very strategic. Nearby convenient stores; cafe Dapoer Sulawesi with reknown Nasi Kuning, morning Porridge and other snacks; Ati Raja, Ayam Goreng Sulawesi, Starbucks and etc. The spactecular beautiful sea view in the morning and sunset. Got good morning walk along the coastal areas. ROOM SERVICE: excellent service. Replacement of fresh white towels and thorough cleaning of the room was carried out immediately upon complaints. I appreciate the fast act. Suitable for family and business stay. Will comeback again and hope the hotel has improved the linen quality.

CLEANLINESS of the room: need to work on this. Ants were found along the tv and coffee table, accumulated dust on bed head and floor corners, greyish pillowcasing and dampness smell of greyish towels, and dried spots of foodstain in fridge. Pillows are too hard to sleep on that my neck hurt. Sofa needs replacement as the sponge inside worn out with spots on the fabric. ROOM SERVICE: Excellent service. Replacement of fresh white towels and thorough cleaning of the room was carried out immediately upon complaints. I appreciate the fast act.

Hotel is in good shape, staff was very nice and helpful. Room and rooftop bar is nice, life concerts everywhere (plese note that it is a smoking bar in case you do not like that). We only spent 1 day in Malassae so I can not really judge if loocation with regards to important places of the city is. There are boat transfers to the island close to the hotel. We did not see any close restaurants when we were out walking on the street. The hotel has a loundry service, not very cheap but all was done very well and wirhin 6 hours.

Nothing to complain, Note that the staff we talked to only spoke very little english, however we were always able to communicate what we wanted.

Rooms are nice (spacious, beds are comfortable) and facilities in hotel are good, breakfast service is very good. Staff is really friendly and polite.

Housekeeping came so early (8-9am) we had to wave them off two days in a row, not getting a cleaned room even after putting up a sign with a request for household. When we called for toiletpaper someone came with coffee. English is not well spoken amongst staff. Apart from breakfast, service regarding food/drinks was really slow.

The room was great with view out to the ocean. Fort Rotterdam is situated opposite the hotel, so easy to walk to. Staff were all very friendly. But I did not want to join the buffet for dinner (80% desserts which I don't eat), so I ordered a Mie Goreng, the only dish I had throughout my 4 weeks in Indonesia which was very overspiced and a complete waste of money.

Service in the restaurant was not good. (see above)

Good location, central, close to eateries snd stores. Very clean. City view is actually lovely. Wifi good Polite staff. Charge for car to the airport same as if you take a taxi (Grab/Gojek). One towel per person.

One towel per person. Very thin walls, we could hear people in neighboring room shouting and laughing when they returned around 11 pm.

Swimming pool and restaurants were excellent. the location is also very convenient.

They have charged extra fee from me by mentioning that my booked room type is not available. so, I had to pay extra fee for during my stay to keep that room due to their fault. Sometime, this may be their tactic to charge more from some special offers. so disappointing

Great hotel and good location. We only stayed for 1 night, but I recommend it. It's near Fort Roterdam and the Port. The views from the lobby are amazing.

Everything was good.

I was stayed in the Hotel for 3 and a half months. The staffs are very friendly especially in the restaurant except some man staff at the receptionist. The food is OK...especially the corrasion that was very nice. The room is big and very good for family.

some man staff at the receptionist. My suggestion is to train him to be more curious in serving guesses.