Novotel Makassar Grand Shayla

First of all, my overall impression is pretty good and I will probably come back. The location is very central, the staff was really nice and polite, the rooms are clean and comfortable. The breakfast was good and there was a lot of choice (Indonesian, continental, etc.). Anecdotally, there were four different jamus (a traditional Indonesian drink that you should try). There was no plastic bottle in the bedroom but a refillable glass bottle and a water dispenser at every floor. Much better for the thirsty ones and greener.

Check-in took a very long time because there was only one employee when I arrived around 7pm and a queue of customers. At the reception, the employee also told me that there were only smoking rooms left and when I refused categorically, he/she immediately gave me a non-smoking room... There were a few issues in the room which were fixed later by the staff: the safe was not reset so couldn't be used, the bed lights were not working, and my food order never reached my room (I had it at the restaurant eventually). Eventually, these little things do not change my good overall impression but they could be easily improved.

It is a good hotel in the downtown area with reasonable buffet breakfast. Nice room, fancy bathroom,

when we visited the morning breakfast restaurant, most of the fodd was already gone. Later they provided new supply, but we were already on our way (to the airport). I think the food should be freely available during the whole breakfast period. We also was for a massage. Noting the opening hours of the wellness section (from 10am) we asked at the reception if it was possible to have massag earlier (we asked at about 8am) and was told to come back by 9am, when they told it was not possible. A bit befor 10 am we tried again for a half an hour massage (which was on their price/offer list) - as we had no more time - but were told that they only had hour long massages. Most of the staff did not speak English.

The place over all. It's pretty nice and spacious. Location is pretty good too. As well as the staff

the breakfast and how early they end it. Should have been more flexible for guests

location is great, breakfast menu is tasty and the last staff is very helpful when I ask for late check-out. thank you

check-in time take more time (about 30 minute waiting for my room). it's bad impression when i arrive at hotel

Breakfast selection was plenty,hygienic..menunfor lunch and dinner were also good

Bit far to walk around to get to resto, need car or motor

The crews were warm and friendly. The room was spacious and the bed was comfortable. The viewing from our room was nice as well. All was nice!

The locker can’t be used so we had to put our values into the luggage and locked it.

Big, clean room with comfortable bed, good wifi Water refill stations on every floor Great breakfast buffet Friendly and helpful staff Good location

Bathroom shower needs good clean TV channels grainy and hard to watch

the breakfast food are plenty, and foods are changed daily, especially coffee is terrific

the bath towels smell is not fresh.

It was great, but I was expecting English written food tag so that an ex pat can understand the food.

The hotel has a nice swimming pool and walking distance from good restaurants. Personnel also very friendly. Good place to stay for a few nights!

Our room smelled a bit "dusty" but besides that the room was more than fine.