ibis Lille Centre Grand Palais

Everything was perfect. Location is easy to find on foot from Lille Flanders Station even with an 8 year old. Staff helpful, especially Luis who checked is in with ease and early, he then gave advice on the area. Bertille (sorry if spelling is wrong) ordered us a taxi for in the morning and was more than helpful. The family room was comfortable with a good shower. The breakfast had a good variety and suited my families needs. The aforementioned taxi arrived on time and took us to Lille Europe Train Station without any worry to ourselves.

Nothing

Breakfast was fantastic with lots of choice; everything tasted very fresh. The staff are very friendly.

Personally I found the pillow too firm and slept without. Also, my bed’s mattress topper was much narrower than the mattress itself so I was not very comfortable. It was ok for a couple of nights; had we stayed longer I would have asked for different bedding. On arrival there was no shower gel in the dispenser, but it was refilled the next morning.

Nice hotel in a quiet area, but only 10 minutes of walking to Lille Flandres railway station. Room was OK, the bed was comfortable, and breakfast was tasty with freshly baked bread and pastries

Breakfast could have been more varied - particularly for hot meals. The scrambled eggs looked and tasted like some kind of porridge, and there was nothing else as a hot meal. Also bothering me that the toilet, when flushing the water, threw some water drops around - the flush was like too powerful.

The room was clean and the bed was comfortable. There was no kettle in the room, but we asked for one at the reception and they gave one to us at no additional cost. It was a pleasant stay.

When we checked in, we got a key to a room which was not cleaned yet. There were used towels in the bathroom and the bed was a mess. However, the issue was resolved quickly and we got a different room which was clean and ready. No major issues.

The staff was really helpful even after the stay when I needed some help with the invoice for the room because it was a work trip for me. Didn't have the opportunity to try out breakfast but the times they provided were really good for any kind of stay.

There were some renovations taking place next to our room which was quite noisy, but most of the stay was during the weekend so it wasn't that big a deal.

comfortable room to sleep, satisfactory breakfast, quiet room, only 10' from center on walk.

I was surprised at first when they explained to me that although the room is for 2 people to sleep, the 2nd person has to pay extra for breakfast! I feel this was not clear when booking online. Finally we did not buy the breakfast for the 2nd person, just mentioning it for the future clients, I suggest you to make it clear when booking. Also, not very comfortable bathroom.

The staff was very nice and helped solving a misunderstanding. The hotel is very well located and still calm. Room was clean and standard size for an Ibis hotel

If you want to use the parking for your car the space is very limited, only 7 cars can park: I booked this hotel knowing there would be parking space which I specifically reminded in writing upon booking. I received an automatic positive response from booking.com to my request. That response was wrong and it was definitely not the hotel staff's fault and there was no space for me when I arrived. The staff helped a lot in finding a solution and I am thankful for that.

Friendly staff, clean and quite.

The air conditioning was set by the reception to warm and they didn't allow to change it to cold. It was very warm in the bedroom and had to sleep with open window

We had a very comfortable stay, it is convenient for the city and they offer a great buffet breakfast and you can get a hot drink anytime downstairs. The bar is nice and the hotel staff are friendly and helpful. I also think it is good there is a plug-in heater and no kettle in rooms to help save power.

Nothing.

Super friendly and helpful personeel, great and varied breakfast, the generous size of the room, cleanliness and possibility to park our car for a very reasonable price. The location is quiet and reasonably close to the Old City center, 15 min walking.

The only possible min point were the beds - the matrasses were OK, but not very comfortable, and the pillows were too soft (with no option present in the room to take a harder one). In all honesty - we never asked for replacement (may be it was possible).