Northumberland Heights Wellness Retreat & Spa0

Cute little hotel in a treed natural environment with friendly check-in staff. Big carpet free room. Working bathroom fan. Mattress has fairly soft top but firm enough so it doesn't cave in. Bedding comfortable and made right. No old or chemical smells. No toxic air sanitizers or perfume smells. Slept very well. .

Lobby floor needs to be washed with soapy water and than rinsed because it was making sticky sounds on my shoes. Same with room, floor not washed properly. Bathroom floor tiles need strong bleach to remove all the old black stains. Gravel road and gravel parking. There is a 12% service fee in addition to the 13% tax. Increase your room rate instead of making it look cheaper on booking.com

Beautiful surroundings and some great facilities including free access to hot tubs, steam room, sauna. Breakfast was included and the meal options were varied, high quality and good value. Rooms were large, comfortable and very quiet. The walking trails were lovely. We booked a deal and paid a good rate for our stay.

Nothing impacted our stay however some suggestions. Not convinced it would be good value if we had paid full price. Our room was large but lacked some amenities that would make it more functional overall (iron, fridge, coat hooks, shoe storage near door etc.) The staff were brilliant but the facility overall has some quirks. The guidance at facilities where no staff were present could be improved (how to access hot tubs/changing rooms when outside doors locked, then how to return to room etc.). A little info booklet in the room to explain what is and isn't included and how to access them would make a big difference for some visitors.

The location is remote and beautiful with a calming vibe from the moment you arrive. The rooms are quite large, and clean. The bed was so comfortable that I had a very restful sleep. There are opportunities to relax in one of the hot tubs, sit in Muskoka chairs by a fire, or on the deck beside a gas fire (weather permitting). There is a yoga room, spa and nature trails for hiking or biking right outside your door. The breakfasts on offer were delicious!

There was an issue with the fire alarm that night that saw us awakened twice in the wee hours of the morning but clearly that is an exceptional concern and not a regular one.

Quiet retreat in the country. Even with a loud wedding my room was quiet. Lots of opportunities to sit and enjoy nature or enjoy the very well maintained trails on the property. The rooms are gigantic and I had a dedicated patio with a lounge chair to enjoy.

The staff were very friendly but there seemed to be a lot of confusion about what was going on when trying to make reservations for dinner. Some features of the room required some maintenance. (Door handle did not function if pushed down and had to be lifted up)

i will stay again, the staff were excellent, friendly and accommodating, and the was food was wonderful ( esp the breakfast). the location was just as I expected and the views were lovely. I wish we had more time to stay and enjoy it. we used the spa services and yoga and they were very good! the room was tidy and the bed and linens nice, but it needed a deep clean ( tiles, walls, trim) and the finishes in the room were low quality and needed updating as compared to the price. but the staff were so good it really made up for the mediocre room.

bedroom was fine but outdated example low quality-tile floors and walls in bath, trim and doors were outdated or poorly finished, walls and ceilings needed fresh paint or deep clean, and expected spa level soaps and toiletries in the room. also no luggage rack so had put suitcases on the floor. everything was clean and beds we’re comfortable so it was fine and served it’s purpose.

The staff was consistently helpful and friendly. We had a beautiful view from the lounge, and our room was a quick ten paces to the hot tub. The hot tubs face the south and overlook Lake Ontario. They were hot and bubbly. We had a fantastic walk on the premise that was accessible, quiet, and serene.

The slippers in the room were uncomfortable. The robes are kind of tiny. Some parts of the property could use an aesthetic lift; perhaps a designer's eye would do the job. The heater in the room was noisy, and I understand they are all being changed, which is good news.

The staff were very friendly. The grounds were well maintained. The meals were exceptional. Shawna, the restaurant manager and her staff, were very friendly and attentive. The chef came and made sure our meals were alright.

There were no towel bars in the bathroom. There wasn't a shelf in the shower to place shampoo, conditioner, or shower gel. There wasn't a mini fridge in the room to keep drinks cold.

Spacious, clean and comfortable rooms with excellent bathroom facilities. Surrounded by nature, we enjoyed the trails and the hot tubs. We also enjoyed an included morning yoga class in the garden. Lots of places to sit outside and enjoy the peace. Breakfast was superb, as was the evening meal we had too. All staff we encountered were friendly, polite and helpful. Highly recommend a stay here to unwind.

Everything was perfect!

My wife and I stayed for two nights, enjoying exceptionally relaxing evenings and perfect moments. The staff were friendly, supportive, and particularly attentive, especially Mrs. Mary and Jazz. The others were also great, but I didn't catch their names. The beds were comfortable, and the room was spacious. The food was both delicious and fantastic.

I recommend to add small refrigerator in the room.

The food in the restaurant was amazing! The oatmeal this morning and the Thai Curry and Butter Chicken at dinner the night before. All were fantastic!!!

Noise from the hall and between rooms travels easily. Primarily slamming doors and banging closets. I didn't hear voices between the rooms. That said, no one lingered in the halls either and admittedly, I did go to bed early and I slept through the night.