The Reverie Saigon

The place and decors are magnificent. The room was really clean and with a beautiful view of the city. The breakfast was delicious, especially the Vietnamese dishes. The pool is big and perfect to relax after a long day visiting the city. The staff and service are excellent too.

The dinner at the French restaurant is a little bit overpriced, even for a high standing establishment.

Loved the room and location.Mostly all staff were great except for their laundry service which is an external company who didn't iron my clothes even though I paid for the service said told Concierge to get them to iron my 3 items again.I didn't speak Vietnamese so couldn't understand what Concierge & Launderette were saying.When I handed in my initial load for wash,dry & iron I was told by a bloke at Concierge that if this launderette wasn't good,he had other launderettes that cud be used but he was dishonest.When he brought my 3 items to my room later that day,he said that the launderette didn't want to iron my clothes anymore n if it was just wash n dry then I had to give 3kg of clothes which I did.1st load was 2kg n I pd VND288,000.2nd time it was 3kg without ironing included n I pd VND288,000 too?Honesty of laundry company questionable likewise 2 blokes at Concierge but other staff at Concierge were fine.Customer Service for Concierge lacking due to dishonest laundry service & the 2 blokes who were staff at Concierge. Housekeeping shd hv more English speaking maids as it's hard to ask or tell the maid anything so I always had to call the Operator on the room phone to relay any messages to HK.

Read my comments above.Rest of the Services were great especially F&B,Spa & Reception. Doormen also provided good Service.

definitely it’s a very nice hotel, located centrally in Saigon. The rooms were super and the staff very accommodative! The only issue for me was that the room had a very unpleasant musty smell that was very strong but I had read about it from other reviews so it must be a usual thing in the rooms. That is why I didn’t ask to have a room change because I thought that all rooms would be the same.

I didn’t like that it doesn’t have a “hotel feeling” like many hotels do when you walk in their entrance, with nice lounge areas in the lobby etc. Also I was very struck with the musty smell in our room.

Breakfast buffet is simply wonderful. The choices of food are vast and fresh and delicious. On top of that, we can choose for free dishes from another menu, all the varieties of cooked foods. This is really fantastic.

What shocked me at the check-in time is that the reception demand a deposit of a big amount: US $ 500 .This is unacceptable! I have never encountered situation like this before. The most outrageous part is that, on checkout, they refused to refund the deposit, saying I'll have to wait 2weeks for the refund. I strongly urge Booking.com to take action on this unethical practice. We have been regular users of Booking.com for travelling all over the world's most luxurious hotels, but never had we encountered this experience!!!

We enjoyed our stay here as the facilities were clean, the beds were so comfy and the location was close to everything. The staff were all so pleasant and we loved enjoying our breakfast with the view of the city. We would highly recommend the spa facilities! They offer a variety of massages/packages and our experience was very relaxing. We would suggest staying in the Junior Suite as it includes a spa package and offers the most amazing views of Ho Chi Minh City at night as well as during sunrise/sunset.

The TVs in the room are a little outdated. They're not smart TVs so we were unable to stream our favourite shows. We also found the movie/show selection to be lacking.

I liked everything about this property. From the moment you walking in you are in a different way. The attention to detail a second to none. It feels like you’re the only person in the Hotel and the staff can’t do enough for you.  This has to be magnificent Hotel we have ever stayed in. The decor is jawdropping luxurious. The swimming pool is a mosaic work of art with about 20 to 25 meter expanse so you can do laps. The breakfast bar is extensive . We didn’t have dinner or lunch at the hotel but the menus looked amazing. We like the hotel so much we are coming back in another three weeks. It’s also close to all the major tourist attractions.

Having to leave it

thé WoW factor! this place is stunning it is truly spectacular with marble and semi precious rocks as wall faces and chandeliers. The service is unparalleled, with attention to your every need. I loved the spa and foodies should try the restaurants and cafes, one is Michelin rated. the Chinese restaurant is famous for its dim sims and I loved their red rice rolls. I had so much fun there I barely left the hotel. This place makes other 5 star places look like 2 star. I had a room on 36 level so if you don’t like heights let them know when you book. the price is reasonable for what they offer. I would definitely stay there again

i like open windows but obviously that’s not possible on 36 level.

The property is unique. Its over-the-top opulent with a distinctive Asian feel and we enjoyed how the designer/owner put it all together and pays attention to details. The spa was stunning and again, no detail left undone. We booked a panorama room which gave us beautiful views from the 31st floor. But what makes this place exceptional is the staff. I felt so cared for by each and every person we interacted with. The staff went above and beyond every single time we spoke to them or asked anything of them. world class service is a warm and hospitable way. (I dont like service that is excellent but snobby. )

Everything was wonderful.

The hotel location is wonderful. Right in front of Nguyen Hue walking street. You can walk to many shops, restaurants and Bach Dang rive is only a block away. The staff is wonderful. Especially, the staff in the restaurant. Morning breakfast is also good (not cheap). Everybody is very helpful. This is a luxury hotel and it is built like one. It is built to impressed. I think I walked away remembering the caring staff more than anything else.

I found couple things such as the elevators, the light controls in the room and the control of the shower not user friendly. One has to use two different elevators to get down to main lobby is confusing at least the first day. I understand this is because check-in is located on seven floor and this is designed for security reason. The button to control the lights are too low especially the one close to the bed. I don't like hotel that tried to hide the light switches. Ease and user friendly should be a priority over appearance.

This is the best customer service experience I've ever had in my years of traveling. Out of 20, 7 in our group got sick. I got really sick and was taken by ambulance to the emergency hospital. Up to now, I still can't believe how wonderfully kind, helpful and accomodating the staff were. they took care of everything I need and even gave the conference room for our group to stay after checking out and waiting for the time to go to the airport. I missed all the activities in Saigon but staying in the hotel more than made up for it. I stayed in a similar hotel in Sao Paulo, got sick and taken to the emergency room but I did not get the same treatment I got from La Reverie. Our group really appreciate all the kindness and at the same time professionalism the staff showed us. It really is a 5-star hotel with a human touch.

Nothing. Everything was excellent.