Holiday Inn Express Washington DC East- Andrews AFB, an IHG Hotel

Staff service, hotel cleanliness and breakfast was ok.

Hotel policy in early check-in. Prices were high. Not the staff fault, I guess. We got there really early in the morning coming from Toronto as our trip plans changed. I called before arriving to ask and was told there's a $50 early check-in fee. But when we arrived, the prices, depending on time, were actually $100, 75 or the $50 is only at @ 11am. We had to be somewhere for 8am that day so because of the high charges, and having paid 400+ for a 2night stay, we were just forced to sleep in our car outside the hotel and changed in the car for our appointment and came back at 10am and waited for the allowed check-in time at 3pm. Only thing I appreciate is the staff on duty was nice enough to let us in after 2pm.

We needed to book a one night stay in the area for an equestrian event. Although initially concerned after reading mixed reviews on this property, we were pleasantly surprised all around! Check-in was smooth. Ample parking. Our room was very, very clean. Beds comfortable. All staff we encountered were friendly and courteous. The breakfast was simple and tasty. The woman tending to the breakfast was excellent. She kept items replenished and the whole area neat and clean.

Both key cards to our room did not work. Fortunately housekeeping and maintenance noticed we were having an issue and kindly offered to help. They returned with working cards, saving us a trip back to the front desk. We didn't like that people were smoking right outside both the main and rear entrances. They should be asked to move further from the building. Lastly, as our room was on the first floor, we used the back entrance to the rear parking lot. Several times we noticed the door was propped open with towels so it would not lock. Assuming guests may have done this to access the pool, but this is a safety hazard and should be monitored.

The front desk staff was knowledgeable and courteous.

The housekeeping crew was awful. The didn't come in room to pick up the dirty towels and washcloths nor did they bother to make the bed. We had to go to the front desk to request clean towels and washcloths. Horrible service. The continental hot breakfast was cold and the staff stands around and watch guests eat. Not comfortable.

I love everything. It was close to everything. Breakfast was decent. Beds were comfortable.

I told the housekeeping staff we did not need services since my kids were sleeping but I will need towels. The lady looked at me like I was insane and needless to say I did not receive any towels.

The property was in good order. The hot breakfast every day was wonderful. The hostesses were very kind and helpful. My kids loved the pool. The beds were comfortable. The shower had plenty of hot water and excellent pressure. The Green line metro to dc had a stop less than a mile from the hotel. We had a great stay!!

The people there was friendly specially the people that hand out the food they were excellent nice staff worker

I wanted to upgrade to get the room with the hot tub I ask, but I didn’t get it even though I asked the staff member somehow I still didn’t get it

Breakfast was pretty typical of Holiday Inn Express. At least it wasn't only continental and maybe some fruit. The omelets are OK, I know they come in premade and frozen, not fresh made, but that's ok for a free hotel breakfast.

The staff was very nice and breakfast had a variety of food and beverages. Hotel was clean and in a good location.

Toilets are too low to the floor and beds were a little too firm for me.

The Breakfast was ok, almost no one eats process chicken with gravy , more like bacon or sausage, need at least 3 different of liquid, like apple/orange juice /coffee.

The breakfast was not that good, need American breakfast.

The hotel lobby was clean and breakfast was served on time

The check in process was very unorganized and long. The front desk staff had to keep asking someone else questions on how to check me in to two rooms. The bathroom in one of my rooms was dirty. the tubs was dirty, their was dirty linen left in the bathroom and no toilet paper.