Front desk staff has been working in the industry more than a decade. They're extremely knowledgeable about their property and each and every room they have available. That said, they have the experience to professionally deal with any and all issues that could arise during your stay. This is a budget motel, folks. It once was a thriving 100+ room property, but covid and other factors destroyed the industry for over a year and this one is struggling to stick around. I'm not saying this as a negative thing - it's the exact opposite. They try their best and need to keep every customer a happy and repeat customer, so look past the imperfections and realize how affordable you're able to stay here, and keep that in mind if you have any issues arise in your room. In particular I escaped the Xmas polar vortex living in vehicle (by choice - temporary) by staying here 5 nights. Their pipes froze on a few rooms including mine. I had PF membership and used it and just took it up w front desk at checkout. I knew it affected more than me and not much could be done. They offered freely to comp a future night or two, rather than demanding my money back thru online service. They're a small business trying to stay in business, and they have better staff than you'll get at an expensive hotel. Realize you're at a budget motel, know there will sometimes be problems, and simply be reasonable about it - they'll make it right, and in my case, without even asking. I have stayed here about 15 times and will stay again despite the last experience. I also lived in 7 states this year and worked hotel mgmt in the Dells for 4 years. I never write reviews, this is my first, hope it helps you make your decision.

Polar vortex - that messed the whole country up.

The room was nicer than I expected considering the look of the outside of the place. AC worked fine. TV reception was clear. There was a mini fridge. The beds were nice firm beds. Clean room no odors. Nice spaceous sink area. I like that it was separate from bathroom that way I could use the sink while my companion was able to have the toilet and shower .

Couldn't get a room that was near parking lot. I like to be able to have sight of my vehicle and easy access to it. Had to unload walk/carry my personal belongings around to other side go to get to room. The AC was above door. Had to stand on my cooler to get to the AC to turn it on. There was no chairs in room and no microwave. There wasn't an ice machine. Had to drive a few blocks to Walgreens to purchase ice. Only one lamp out of 3 was working. Not many channels to choose from on TV. No good movie channels or cable channels. Started out online on booking.com saying room was $50 but ended up paying $60 . The actual cost of room was $65

rooms was nice n clean

the queen beds looks more like full size beds. poof Wi-Fi reception

It was charming clean and comfy couldn't ask for more! Friendly helpful kind staff

Nothing, everything was great

Everything

Everything is fine

Location price

No desk clerk doing business hours to turn in my room key

Everything is good

AC controls weren't accessible

It was very close to the airport, not too far from places that you could eat. It was located in a very nice area, 5 to 10 minutes from the Chicago-Rockford Airport. Especially right off highway 39.

We were charged twice by hotel, because they said that they didn't have any conformation from booking.com in which we had booked it from and that we had to go thru booking.com to get our money back if we wanted to stay there.

We were sleeping during the breakfast hours, so we missed it.

We had to check-in in the morning so we could get the key. Our actual arrival was about 2:30 AM the next day. Fortunately, they let us sleep late and check out after the normal checkout time. We left about 11:45: AM.