There was a jelly bean on the floor of my room next to the bed for the entire stay from when we got there to even after the housekeeping staff had cleaned the room the first night. In addition, the brand new towel that was in the bathroom had a bright orange stain on it when we opened it up as well as black spots on the new bedsheets the second day after having our room cleaned after the first night. These situations made me question the true cleanliness of the hotel. But we overall enjoyed all the accommodations and had a great time in savannah.

We enjoyed the location. It was fun to take the ferry which only took 2 minutes to get across the river.

They charged me for parking even though we didn't have a car. Had to get that removed at the front desk. I understood the resort fee but there were other fees that could not be explained.

it was family friendly with nightly s’mores and plenty of seating areas to relax besides being in the room.

I wish it would provide a free continental breakfast for the price I paid. Also, the tubs felt slippery.

The location looks to be in a industrial area and some views were odd.

Spa deck / porch in bad shape and I was confused by what the web page gave as a price verses what I was charged.

The king size bed was very comfortable and the view of downtown Savannah was amazing. It was also nice to be able to go to the lobby, get some Starbucks, and relax outside in the morning with the breeze from the river.

Our room had some one in it already, checking in was a hassle. Many hidden fees. The desk clerk was very rude and snooty and he made many smart remarks that weren’t needed.The food was definitely not worth the money in all areas. The AC in the room was horrible, had to set it to 60 degrees just to make it feel some sort of cool in there. Towels provided were horrible and the sheets and comforters on the bed were so starchy and very uncomfortable to sleep under. Ultimately the room wasn’t worth the money spent.

The location was outstanding on the River. I was disappointed with the lack of something from the hotel as they knew we were celebrating our anniversary and my wife's birthday in successive days. The room had a loud knock in the heating and cooling system that was truly annoying. The Bar was totally intolerable from the construction. The beds were comfortable but pillows need improved. Booking.com did not let us know that the second night would be a different charge than the first night. This was most frustrating

pool, location, rooms,

I realize that it is considered off-season, but it was not as nice around the pool without a bar open. The biggest drawback I found staying there was that you only had a very small coffee bar available and only 2 people working over a busy weekend. The lines were always long. For a resort of your size there should be a much bigger coffee and snack shop. There was nowhere to get just a quick snack or sandwich. And the coffee made in the in-room maker was not very good. I think the pods were too big for the maker and the coffee was too strong. Seems like it was a bigger pod made for a 2 cup maker not a single maker. I heard many other people standing in line at Starbucks commenting also on how they didn't like the coffee.

Our receptionist upgraded our room to a Riverview. We were beyond thankful! We loved the complementary cookies upon check in and the s’mores after dinner by the fire pit. We loved the photo backdrop/spot in the lobby and took a great picture there. The gift shop was cute and convenient. The ferry to the Riverwalk was perfect. The views were amazing and we loved the essential oils in our room to help us sleep better at night! I highly recommend this resort.

I can’t think of anything that could have been better!

The hotel is beautiful and the views spectacular. The weighted blankets are comforting. The restaurant and lounge on site are very nice. Staff is always pleasant and helpful.

Sadly we had to call and request a robe and I don’t see why they are not readily available in the room. There are staffing issues perhaps and our dinner at The Westin’s restaurant suffered because of it. The server was wonderful and did her absolute best but our bottle of wine made it late to the table, with food served first, no bread. Last is the location since now the ferry only runs until 10pm, so there is no chance to hang out past that unless you want to Uber.

The staff and facilities were awesome! Very clean and so pretty! Everyone was friendly and so accommodating! Special shout-out to Mr. Rosenberg who worked very hard to accommodate us for our trip.

I felt the pool area could be a bit bigger. People would go down early to reserve a chair and by 10:00am , there were no chairs left.