Best Western I-5 Inn & Suites

When checking in the front desk staff was excellent. She noticed I had a hard time walking, and suggested a room closer to the elevator. The rooms were clean, comfortable, and I had a great nights sleep.

The breakfast options in the morning wasn’t up to the standard I am use to staying at Best Westerns. The ham ,and gravy had dried out, and there was only hard boiled option for eggs. They only had pub style tables for seating which due to my mobility made it difficult to sit at.

Front Office staff is professional, courteous, knowledgable and welcoming. I believe I worked mostly with the young lady with long black hair (perhaps management staff?) She was Fantastic! Will absolutely stay again when I'm in town. Cleaning, security, and maintenance staff all very pleasant. Well Done! Thank you. Also, loved the hard copy under my door in the am. Makes fixing any issues better for me, if I wish to extend, or have questions. Gives the staff at front desk more time to make adjustments if needed before the "check-out" time rush up front of house.

The pool to be open earlier, say 6am or 7am as I love to start my day with laps before heading out to my day. The pool being open till 11pm. Same reason. Nice hot tub at end of long day is so nice. Direction cards for casting to TV with say Netflix, YouTube, etc in room by TV would be great! Options for breakfast "grab n' go" bag delivery to room order cards in room for guests to drop off at front desk before bed would be great. That way guest can have quick bite before leaving the room. Thank you for a wonderful stay!

I've stayed in 10 hotels since the Pandemic began and every one of them have advertised HOT Breakfast yet served a Cheap bag breakfast. I, however am not concerned with the 0.03% chance I may contract this illness and would prefer to make my own choice on whether or not to have a proper hot breakfast versus a cheap bag breakfast. It is my opinion the hotels have used THIS Pandemic as a form of cutting costs while still charging the same rate.

The bed was comfortable and room was clean.

The property was very clean! They put a clean strip over the toilet to let you know it had been sanitized and when I walked through the lobby the floor was being mopped and common areas cleaned.

very Clean and comfortable staff very courteous

the eggs at breakfast would’ve been better if the scrambled them rather than use the patty style

easy to access

no ground floor rooms. had to use an elevator and the garage elevator was only for exit. not advertised they had pool and spa. would have been good to know.

Close to freeway

Breakfast- I couldn’t do grab and go as food wasn’t good for my diabetes. They offered boiled eggs but we ended up eating out in a restaurant. The other stays I have enjoyed the buffets choice of scrambled eggs bacon and sausage.

The staff were exceptional! The location was good for my purpose of traveling.

There wasn't anything in particular that I didn't like other than 1 elevator.

Location next to 1-5 entrance made it very easy to get to and from the hotel. 15 minutes from the wineries. Staff was nice and quick to check us in.

The lobby area smelled like chlorine or musty?

I love nice a clean I love the place, the only bad next door people they were smoking weed 🤢🤮 and I have my to kids sad no respect.

In a good location next to the fry way I just love it