My wife and I drove 5 hours from south Wales!! We had a fantastic welcome from the two young men on the desk. Nothing was too much trouble. Huge bedroom and very big en suite bathroom. Plenty of spare towels, etc. Massive fruit basket in the morning in your room with plenty of brioche, pain au chocolate etc.. for a self-service hotel, this would take some beating!!!! 5☆ from me, and I've worked in the hotel industry for over 30 years

Nothing

Cheap, clean, comfy bed and we had a big shower, manager was helpful and polite, my mother stayed next door and slept souldly and liked her room. 12 minute walk Into Rochester high street. Would stay there again

Couple of pillows were hard and lumpy, could of done with more cartons of milk and sugar or more variety ie... Hot cholate or water. My sisters room was lovely to, but very hot room with sun on the windows, maybe a fan in the summer months would help.

The beds were comfortable. On my second stay I was given a quieter room with a fridge!

The traffic outside is terrible and it is very difficult to pull out onto the road! Also, the traffic noise was disturbing. The steps are quite steep, and it is difficult to drag your baggage upstairs. Cleanliness is not great - I moved one of the beds and underneath was dust, a tissue and an old shopping docket. Also, there was a guest who kept singing loudly which was very disturbing. Continental breakfast was promised as inclusive, but I never saw any!

The property was in a good location, the bathroom was spotless and staff were accommodating.

It was quite noisy at night and the parking was a bit problematic. Needed reminding to change the towels.

Very reasonable price. Pleasant accommodation with contemporary decor. Room had everything needed for a comfortable overnight stay - comfortable bed, en-suite shower room, tea/coffee making facilities. Quiet location I had a good nights sleep.

Limited parking was full when I arrived but I found free street parking two minutes walk away. Room was very warm, but a fan was provided.

Very clean and tidy / nothing to complain about at all. With more guests staying the parking would probably be a problem in this location. Did not affect me as I arrived early and left the car there until next morning!

I could not understand why there was a radiator on in the hallway with a window wide open next to it! Seems an awful waste of money. Did not affect me, but just so wasteful of money and energy.

great and honest staff. The facilities seem very nice and a very welcoming breakfast area. The hotel locks at night,which is good for the extra safety of the guests. Would recommend staying here but a little tight in parking space, so maybe double-check in advance with the hotel.

maybe a key box at reception for check-outs. especially if they take place late at night. AC units would be a great touch but not always a dealbreaker depending on the time of the year.

I liked everything! Bed, room... Everything was ok. The staff very nice, good atmosphere.

Not too much place on parking..

Small hotel, only 5 parking spaces. Very surprised, our room was very big , clean and comfortable beds and pillows. Bathroom very modern, lots of space, could easily fit 3 people in the shower.

Had to walk to the local cafe as no breakfast is supplied, but only 6 minutes walk to Ramos cafe , opened at 7.30 on a Sunday. Great food.

Super clean, recent refurbished & it was gorgeous inside. Amazing helpful lovely staff! Really comfortable.

The area wasn’t the nicest part of Rochester but it was no problem as we went for lots of walks & explored. Absolutely nothing to fault with the hotel itself, the outside is a little rundown but inside it is a wonderful gem!