Hotel Palacio Congresos

I like the fact that pets were not allowed at this hotel. I have had some bad experiences in the past with pets in hotels and I feel that it is important that non pet owners have a choice of where they want to stay too. The staff at this hotel were very helpful and friendly and the town centre was in good walking distance from the hotel.

The bathroom could have done with a “deep clean”

We stopped off for one night on our way to Santander. Nice spacious rioom, basic but very clean and comfortable. The breakfast is good with plenty of choice.There is also underground parking with a lift which meant no carrying luggage up stairs. Staff were very helpful and polite. There are also bars and restaurants within walking distance, one restaurant made us very welcome. We would definitely recommend the hotel and would stay there again.

There is nothing that we didn't like.

Review from Howard. The room was booked by my wife Catherine. I stayed in Palencia as I was catching the ferry from Santander the following day. It was ideally positioned for this purpose. The room was clean, quiet and comfortable and good value for money. I didn’t have any meals here since I found myself in a nearby village in the evening and ate there instead. The hotel offers secure parking at 8.5 euros per day. However, there was plenty of parking on the streets outside the hotel and I took advantage of this with no issues. I would definitely stay here again.

There wasn’t anything that I didn’t like.

Modern, well equipped hotel with high quality marble floors in the reception area and wooden parquet-like floors in the bedroom. Austere but stylish interiors. Good quality self-service continental breakfast with wide selection, though no cooked food apart from cold meats. Ad lib coffee. Helpful and friendly staff. Parking in underground garage for extra charge (although my booking included that cost).

I can't think of any aspect that could have been improved.

Hotel easy to find, room was comfy, staff friendly, parking below was fiddly but got there in the end. No restaurant but several bar/restaurants at the end of the road. We particularly like Carelia, very friendly, food good and reasonably priced. Breakfast in the hotel was fine. Only about 10-15minutes walk from the town centre

all fine

good but simple hotel close to most facilities in Palencia if you are able to walk. Restaurants in close reach but the town is slightly further away. Good rooms with all uo need. Good garaging although needed help (given) to find our slot.

Nothing. Even with the garage the guy helped us and out of it.

Check-in arrangements went perfectly.

There was no dinner available being a weekend, however there were restaurants in the vicinity. I was hoping for room service to no avail.

Despite the Covid restrictions, the staff went out of their way to facilitate a wonderful and relaxing stay. Very friendly, and helpful. There was also a promotion on private parking. Excellent garage facilities. David and Marta were wonderful hosts, great WIFI, and Marta printed off my Passenger Locator Form which was essential for my ferry crossing

Nothing. I can honestly say, everything exceeded my expectations. I will be staying there again on my return trip.

Very clean and comfortable and very friendly and helpful staff. Adequate breakfast

No restaurant. Again restaurant closed. Another example perhaps of Covid used as an excuse to reduce facilities. We had to go out and search for a meal when we would have preferred to relax after a long drive.

The staff on reception could not have been more helpful. We had a medical issue whilst staying at the hotel and they could not have done more for us. Excellent service and a huge thank you to the staff who were on duty that evening.

Getting access originally as the hotel was closed between 3 and 5pm which is unusual for a hotel.