Holiday Inn Express Lisbon Alfragide, an IHG Hotel

Barbara answered my late and panicked phone call from the airport. She spoke and understood English very well and she was calming and reassuring that there would be no problem with a very late check in due to a delayed arrival flight. When our UBER driver drove to the wrong place because the Booking.com listing address is incorrect, I called Barbara again and she was able to direct our driver to the proper location. She was just as easily able to speak to me in English as she was to speak to our UBER driver in Portuguese. The next morning she was still on duty and easily helped us navigate the train route we needed to continue our journey. I am grateful that the phone number was listed correctly so I could call for assistance. The breakfast was EXCELLENT and held during great times, 7:30-10:30.

Booking.com has the wrong address listed on their end of ALL information for this hotel!! They are losing business because guests cannot find it. Here is the correct address: Holiday Inn Express, Lisboa Alfragide: Rua Quinta do Paizinho n° 11 Portela de Carnaxide 2790-236 Carnaxide

The staff were helpful and accommodating. The room was a fully accessible room. The breakfast was great and the room was very comfortable.

In the accessible room the leaver for the shower tap sticks out which meant it kept getting knocked either turning the water off or making it hotter or colder. It did not matter where I put the shower stool or stood, the leaver kept getting knocked. The location is in a commercial industrial estate outside of the centre of Lisbon.

We loved how comfortable the room was the bed was extremely comfortable. The staff was friendly and helpful.

The breakfast was not fabulous. There was not enough seats in the dining area for all the people that were in there and when we checked in, we requested a late check out and were told no problem, then got a phone call the next morning saying we were passed our check out time what was going on? Could have better communication amongst the staff in the morning from the evening staff

This the hotel I came to check in an unexpected late night booking due to unfortunate event from my other accomodation. The staff were supportive and helpful. Room were clean and tidy. Breakfast is fair and need more variety, the area is a bit small for the influx of tourist around. The bus stop is just in front and you can easily go to the city centre.

I only stayed for a night due to unforeseen circumstances. I have nothing to say as I felt I like the overall facilities it offered to me.

The breakfast is unfailing continental in a continuously managed (cleaned and tidied) environment on the ground floor, which also means you always have the crew nearby to assist you. The room we stayed for two nights was large enough for two people, the twin bed was huge and the room still had enough space around it so it was not cramped at all. It was more generous than the two AirBnBs we had for a similar cost (without the breakfast). They have this thing about cleanliness. This is an Express hotel, so it is simple in services but those are satisfying. The Hotel is not located in the city center but amid various outlets and close to a shopping mall with restaurants open till late in the evening. It's location is fortunate if you plan to visit the city, or the Tejo (Tagus, Tajo) river or the Ocean - you can easily drive on the appropriate highway, or use the buses/trains. It has clean air as it is close to an enormous park (forest), the vicinity is quiet, even though there are highways nearby.

I can't really list anything here, for the Hotel provides what it offers in the brochure.

unfortunately leaving i have loads of luggage to carry as I checked out. I was with a 6months old, I called before to ask for help with the luggages and the lady from reception said that she can’t help me, so I was like okay. I came downstairs it was 4 of them at the reception! what is to just to send 1 person to help. it’s sad that they let this happen, but it’s not the first time that this lady has been very rude to me.

What went well was the breakfast in the morning, the cafeteria was clean and the food was stocked up so it would not run out. The hotel rooms were clean and the room service was also good. The staff was helpful and gave us anything we needed such a chargers, ironing boards etc. The food was fresh and a variety of different choices for everyone :)

There was nothing that we didn't like, everything was perfect

An excellent breakfast. Comfortable beds and really clean room. Very welcoming staff and polite. You had coffee making facilities and a hair dryer too. Not noisy at all and hotel was full. Multistorey Parking available at the hotel. Limited spaces but you can find some alternative parking outdoors too.

Being very picky no mini bar in room. However I didnt need for the 1 night stay.

The receptionist lady at check-in was exceptionally helpful ( can't remember her name) & so we're the others as well... the housekeeping lady as well was very helpful...the breakfast was great...

Unfortunately, due to lack if staff due to Covid situation.. the restaurant was closed for lunch & dinner & I was infod that they were in process of hiring staff and would opened at a later date. Otherwise, everything was perfect...

The location was great. As for the breakfast, there could be more options but it was okay

More options for breakfast given the variety of nationalities that stay at the hotel. Other thing that I missed was the lack of water in the rooms. At least one as compliment