great new bathrooms with hot water and good pressure, comfortable bed and spacious room

the room didn’t have a window. there was a disco nearby on the weekend, so it was noisy at night. also, you can hear your neighbors

Friendly and helpful English speaking reception staff who are available 24/7. Breakfast varied each day with a good variety of hot, cold food items and fresh fruits. Room matched photos and description and beds were comfortable. There was always hot water when showering and good water pressure. Consistent Wi-Fi in rooms. Hotel offered luggage storage if needed. Location was on a quiet street within 10 - 15 walk to Plaza Mayor de Cuzco. Overall, this hotel offered good value for a comfortable stay with excellent customer service from reception.

Unfortunately, for light/sensitive sleepers you may hear possible noise from outside the rooms (from other guests in courtyard/leaving their room and stray dogs barking). In one of the twins room there was a loose wall socket.

I booked a different hotel initially but good decision to change to Tierra Viva Saphi!! This hotel is at a quieter area but still very close to town. 5-10 mins straight walk. Buses stop at the same street, so it was very easy for me to walk to my hotel after my open tour in Cusco Staff are lovely and very helpful and attentive. They did not charge me for early check in when i arrived at 6am! There were always two bottles of water everyday - free of charge! Works well for me since i am a heavy water drinker hehe Room and bed were massive. Bathroom is so nice and clean. Very soft and comfy pillows and blankets <3 Breakfast menu is changing every day Tea is free for everyone There were also some umbrellas in the reception for everyone to use if they require

I wish they can refill the hot foods (when finished) more quickly. Because I noticed that after 6-7pm, the breakfast area is quieter, so there were some cases were hot foods were not being re-filled quickly enough. but breakfast is still fine! staff is lovely. just an observation :)

Modern and nicely decorated hotel with walkable distance to main square. Room is clean and big. Friendly staff and flexible service. In particular, they provided us with packed breakfast when we need to leave early.

Very impressive with overall experience. The only thing that I’m unhappy about is they didn’t post my postcards. I paid 30 soles to the reception before I left and was told they will WhatsApp me as soon as they mailed it. It has been 3 weeks, messaged them, read but no response.

Good hotel, great position, nice staff. Spacious, well-appointed room, good shower and bathroom. Good breakfast

Poor WiFi in room, although this was probably due to us having the end of the collidor upper floor room, which was particularly lovely with its high vaulted ceiling. Single use, single portion plastic for butter and jams at breakfast. Hotels are crazy to use these as the alternative would save cost and create a better impression.

everything but location

location

The room had an amazing view overlooking the river. The hotel was very close to the train station so we were able to walk there easily from the train station and back . The hotel happily stored our luggage until our rooms were ready. Breakfast had a great variety and the view overlooked the river.

Nothing

We really loved everything about this hotel! The staff were very helpful and carried our (very heavy) bags upstairs. The room was spotless, bathroom really clean and full of supplies, the location was also great.

The door is a little bit thin, so you hear outside noises.

Super friendly staff! When we we had to leave early for activities they prepared us a breakfast bag. They even provided a separate room for a business call and we could leave our luggage at the hotel once we went for the inka trail. Good location and very comfortable rooms.

The laundry service was too expensive.

Clean, tastefully decorated hotel in a quiet but convenient location. Exceptionally helpful and efficient staff.

Minor point but the hot food at breakfast was barely lukewarm, although staff did heat up the food on request. Smoking location in the central courtyard is disappointing as cigarette smoke spreads everywhere.