I like the kindness of each of the receptionists, I came with someone and they were very accommodating when there was a misunderstanding via telephone. Service was definitely given with a smile, and that is something that I appreciate. I like the welcoming feel for me as a foreigner because that is important in maintaining my business. I don't like feeling like an outsider nor treated as one, and the staff here did an excellent job in making me feel right at home. The cleaning crew was definitely the highlight of my stay. They cleaned my room as if a new customer was coming in to stay. I see why they maintain such high rating. They honestly do live up to their ranking. My best part was my ability to take my breakfast to my room, I like eating privately, and the staff definitely accommodated in that as well. Last but not least, the roses the receptionist gave me made me fall in love with this establishment. She didn't have to, but she did, and it warmed my heart to the fullest. Overall, this was an awesome experience for me as a first-time traveler from across the globe. I would definitely recommend this place and make it my choice of stay in the future.

The only thing I didn't like was the off-centered personality of the cook. He at first was very welcoming and suddenly became cold. I would smile and speak, and he was not friendly anymore. Maybe he was having a bad day. We all are entitled to that, but the male receptionist immediately made up for it. I dare not give a bad rating because of one person. This was a great experience in spite of that incident.

Modern hotel with all mod cons. 6th storey with cafe with fantastic views over sea on top floor. Stayed here 3 nights as I enjoyed it so much. Good breakfast. Very near sea, Portuguese ancient city walls. Lots of seafood restaurants too. Very vibrant and cosmopolitan city with a Spanish feel.

Club bar opposite playing loud music, but it was only till 11pm. The scrapping of chairs from cafe above my head til 9.30pm. My room was directly below it. I still consider it good value.

Superb hotel which exceeded all of my expectations by far. Approx. 35 hotels in 5 years and this is the first one to get a 10. Hands down. Room: Spacious, very light because of the 4 glass ceiling-to-ground sliding doors. I had a room with sea view and could enjoy the sunrise to the fullest. Very comfortable queen size bed. Very clean. A compact bathroom (Small would sound negative) which was very clean as well. Also enough thick bed linen in the closet to keep you warm in case of very cold nights. Staff: All very friendly and working hard. Breakfast: Clean and bright restaurant with plenty of food to choose from. Hotel: Located in the heart of the action on walking distance from the old Portuguese city, the beach and other places to be/see. The hotel has a rooftop bar from which you can enjoy the view. The hotel is kept very clean in all areas. Value: More than exceptional. Noise: There is no noise... It's the sound of life in the heart of a city.

No dislikes, would love to come back and stay again.

Very good location. Few minutes walk away from medina, beach and local market. Good views from room . Liked setup of room...Very practical for traveler. Has refrigerator and elevator. Good breakfast buffet.

Toilet a little too close to back wall of bathroom.

This is a lovely hotel, staff really friendly and professional. the location is fairly good for parking and on the street our car was safe overnight. the bed and shower were excellent as was our breakfast.

The only slightly minus point is the locality. Very few restaurants and the area is quite run down but saying that we left our car overnight on a street around the corner and it was still there unscathed the next morning. Would we stay at this hotel again YES.

The staff at the front desk were extremely friendly and helpful, as were the rest of the staff I ran into at breakfast and in the lobby. This is a great location near the Portuguese city, and my room had a nice view of the ocean.

I had to keep the windows shut at night because the city stays active until later at night, but thankfully the room did have air conditioning.

It's clean and has great location. The bed was really comfortable!

The road next to hotel is heavy with traffic the whole night, everything can be heard through the windows. Also the breakfast could be improved.

Big, light room, nice rooftop bar.. very kind staff. Good breakfast in early time. Everything was ok. Best value..

Small, hard bed.

Air conditioning was good in the rooms and the buffet-style breakfast was great. There was a lot more offered than I had anticipated. The staff are kind and helpful as well. Location is fantastic. Just walking distance to the market and to the Portuguese Cisterns.

Better clarity and communication on where to park (if driving). I was almost double charged on the room because front desk staff was unaware that I had already paid for the night's stay when I made the reservation.

Clean, good location, close to the old Portuguese fortress and the city beach, nice facilities, little café on top, self service breakfast.

Sheets were missing on one of our beds, fan in the bathroom was noisy.