/

8.6

(280 reviews)

Eterna Tulum

8.6

(280 reviews)
Calle Cobรก Manzana 44 Lote Lote 001, La veleta, Tulum, 77760, MX

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Property Building in Eterna Tulum

1/102

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From$105
Minimum rate per night

Private pool

Pet Friendly

Outdoor swimming pool

Free Private Parking

Adults only

Free wifi

Air conditioning

Private entrance

Welcome to Eterna Tulum, a vibrant and luxurious 4-star hotel located in the heart of Tulum, Mexico. Situated just 0.9mi from the city center, this hotel offers a perfect blend of convenience and tranquility. With 280 outstanding reviews, Eterna Tulum guarantees an exceptional stay for all travelers.

From the moment you arrive, you'll be captivated by the array of amenities offered at Eterna Tulum. Take a dip in the private pool or indulge in the outdoor swimming pool with beautiful views. The hotel also provides private parking, making it convenient for guests with vehicles. For those who crave ultimate relaxation, there's a sun deck and terrace with beach umbrellas, perfect for enjoying the Mexican sun. Additionally, Eterna Tulum welcomes pets, ensuring that every member of your family can join in on the vacation fun.

Inside the hotel, you'll find comfortable and well-equipped rooms. Each room features amenities such as air conditioning, a private entrance, and a balcony with stunning views. Whether you're seeking a cozy retreat or a fun-filled adventure, Eterna Tulum has it all. The hotel is also adults-only, offering a peaceful ambiance for relaxation. With room service, a bar, and a restaurant on-site, you'll have everything you need for an unforgettable stay.

Come and experience the magic of Tulum at Eterna Tulum. With its prime location, top-notch amenities, and excellent reviews, it's the perfect choice for travelers seeking a fun and luxurious getaway. Book your stay today and get ready to create beautiful memories in this tropical paradise.

When it comes to dining, Eterna Tulum has you covered with their on-site restaurant, Perpetua. This restaurant offers a delightful blend of traditional and modern ambiances, creating a unique and unforgettable dining experience. You can indulge in mouthwatering Mexican, local, and Latin American cuisines, all prepared with fresh and authentic ingredients. Whether you're craving some sizzling tacos or flavorful ceviche, Perpetua is sure to satisfy your taste buds.

At Eterna Tulum, they understand the importance of providing various payment options for their guests. Cash is accepted, but if you prefer the convenience of card payments, you can use Mastercard, American Express, or Visa. This flexibility ensures that you can easily settle your bills and enjoy your stay without any hassle.

Now let's talk about the beautiful range of room types available at Eterna Tulum. Whether you're looking for a cozy space or a luxurious suite, this hotel has it all. The Double Room with Pool View offers a comfortable and relaxing environment with its air-conditioned interiors and balcony overlooking the pool. The spacious Junior Suite provides a delightful retreat with a queen-size bed and ample room to unwind. And if you're traveling with a group, the Deluxe Double Room with Balcony offers two double beds, perfect for a fun-filled getaway with friends or family.

With its exceptional pool views, delectable cuisine, and variety of comfortable rooms, Eterna Tulum is the perfect choice for a memorable and luxurious vacation. Book your stay now and get ready to immerse yourself in the vibrant atmosphere of Tulum while enjoying all the comforts this hotel has to offer.

Closest airports

Cozumel International Airport

41.3mi

Most popular amenities

Private pool

Pet Friendly

Outdoor swimming pool

Free Private Parking

Adults only

Free wifi

Air conditioning

Private entrance

Beach umbrellas

Beach chairs/Loungers

Kitchen

Non-smoking rooms

Bar

Kitchenware

Kitchenette

Soundproof rooms

Room service

Restaurant

Sun deck

Garden

Wheelchair accessible

Terrace

Balcony

View

Extra long beds (> 6.5 ft)

Free toiletries

Patio

Hypoallergenic

Private Bathroom

Parking On Site

Rooms

Double Room with Pool View

1 Double Bed

410 sqft

Private pool

Kitchen

Private Bathroom

Kitchenette

Enjoy a relaxing stay in our Double Room with Pool View, featuring a private pool and a kitchen. With its spacious 409 sqft size and comfortable amenities such as air conditioning and a shower, it's the perfect choice for couples seeking a tranquil retreat.

Junior Suite

1 Queen Size Bed

590 sqft

Kitchen

Private Bathroom

Kitchenette

Terrace

Experience the ultimate luxury in our spacious Junior Suite, featuring a queen size bed, a private terrace, a fully-equipped kitchen, and modern amenities such as air conditioning, a minibar, and free toiletries. This suite offers a comfortable and elegant stay, perfect for couples seeking relaxation and indulgence.

Deluxe Double Room with Balcony

2 Double Beds

410 sqft

Kitchen

Private Bathroom

Kitchenette

Balcony

x4

Enjoy the spacious comfort of our Deluxe Double Room with Balcony, featuring two double beds and accommodating up to four adults. Indulge in the convenience of a fully equipped kitchen, private bathroom, and the added bonus of a balcony to relax and soak in the views.

Junior Suite with Private Pool

1 Queen Size Bed

590 sqft

Private pool

Kitchen

Private Bathroom

Kitchenette

Indulge in the ultimate luxury with our Junior Suite featuring a private pool and a spacious kitchen, complete with all the amenities you need for a relaxing and comfortable stay. With its elegant design and modern furnishings, this suite offers a serene oasis for the perfect getaway.

Suite with Private Pool

1 Double Bed

720 sqft

Private pool

Kitchen

Private Bathroom

Kitchenette

Immerse yourself in luxury and relaxation with our Suite with Private Pool. This spacious 721 sqft suite includes a private pool, kitchen, balcony, and terrace, offering stunning views and all the amenities you need for a perfect stay. Experience ultimate comfort and privacy in this suite, ideal for couples seeking a tranquil retreat.

Suite with Terrace

1 Queen Size Bed

720 sqft

Kitchen

Private Bathroom

Kitchenette

Balcony

Indulge in the spacious and stylish Suite with Terrace, boasting 721 sqft of luxury living. Relax on the private balcony while enjoying the breathtaking views, and take advantage of the fully equipped kitchen and flat-screen TV for a truly comfortable stay.

Deluxe Room

1 Double Bed

410 sqft

Kitchen

Private Bathroom

Kitchenette

Balcony

Experience pure luxury in our spacious and stylish Deluxe Room, perfect for couples seeking a relaxing getaway. With a generous size of 409 sqft, this non-smoking room features a comfortable double bed, a fully-equipped kitchenette, a private balcony offering breathtaking views, and a range of modern amenities such as air conditioning, a minibar, and free toiletries.

Guest reviews

8.6

(280 reviews)
From$105
Minimum rate per night

Categories of assessments

Cleanliness

9.2

Comfort

9.2

Location

7.5

Facilities

8.9

Staff

9.2

Value for money

9

Wifi quality

10

Featured reviews:

๐Ÿ‡จ๐Ÿ‡ฆ

Christina

8.2

May 2023

Room and hotel in general were STUNNING, in retrospect I think we were given a free room upgrade - this wasn't mentioned by the staff but was very much appreciated! The rooftop pool was beautiful and there's a nice terrace on the mid-level where they began hosting cocktail nights during our stay. Staff were very friendly and there are bikes available to rent (which is helpful since it's a little far from the main areas of Tulum and taxis in the area are a total scam)

We'd read the reviews about the breakfast but boy oh boy was it bad. We took one look on our first day and knew we'd have to find alternative options - a few bits laid out in a small, cluttered room with flies buzzing around.

๐Ÿ‡ณ๐Ÿ‡ฎ

Alain

9.1

May 2023

The space, the decoration, the bed, the furniture were awesome and very comfortable. The bathroom was also comfortable and we had a small kitchen, very functional as well. I found the pillows too thin and the receptionist that day (lovely and welcoming lady) got me a great pillow as well as great recommendations for places to ear. We were really comfortable. The staff was very nice, it was a very pleasant experience. You can easily park in front of the hotel and at night the area is super quiet.

The walls are a little thin so early morning you hear some activity in the hotel, but nothing that kept us from sleeping. The breakfast is basic and really nothing special, I wish there was more choice, but plenty of breakfast places in Tulum to go to.

๐Ÿ‡ซ๐Ÿ‡ท

Elisawolf06

10

July 2022

The team for sure, Carlos, Marta and Michelle were very friendly, welcoming and helpful! The hotel itself, new and very cosy and beautiful. Also very quiet wich can be very pleasant. The room, very cosy, plenty of space and the bed very comfy. High speed wifi Wich was very important for me. For the breakfast, they work with Reciproco cafe, where they make the most amazing vegetarian food. Canek, a coffee lover, can make you the coffee you like, he is full of knowledge. I enjoyed my stay there for almost a month and I highly recommend Eterna and it's team! Thanks for everything guys ๐Ÿ™๐Ÿผ

Nothing

๐Ÿ‡ต๐Ÿ‡ฑ

Marcin

8.2

November 2022

Brand new hotel, you can see and feel it inside. Although we noted some disadvantages for consideration, we would choose this hotel once again.

As this is a brand new hotel, you may expect everything nice. And it is so. Some smaller disadvantages to be considered - lack of TV in the room, neighbourhood of the hotel is questionable - construction work for other hotel and rubbish dump, hotel is located on suburbs, if you have a car/ motobike - it's fine, but it's not in walking distance to center or beach. Breakfast, which by other reviewers we expected great vegan, for us was dissapointing, starting at 9:00, and taking by average 30 minutes to be ready. If you are spending time on a beach - it's OK, we were sightseeing, so it was frustrating, as starting a tour at 9:45 / 10:00 was too late for us.

๐Ÿ‡ฑ๐Ÿ‡น

Ieva

8.2

November 2022

good water pressure and no bad -chlorine smell of it, which is common thing in mexico. room was clean, i like soap and shower gel they put in rooms. rooms has small kettle, mini fridge. AC working really good. bed is comfy. inside hotel everything is really nice. breakfast was ok-served close to property, simple but tasty-drinks you can choose and scrambled eggs with veggies and beans on side.

there is still construction works around. property is a bit far from centre-but its not hard to walk.(and there is some nice places to deink or have food really close)to get to property is really anoying-tulum has bad roads, we know that. but to get there-it was big โ€œlakesโ€ after rain and etc. typical bad Tulum streets, and darknes around:) but we felt safe enough:) kichen needs frying pan, cutting knife and board, if you want to make some food. on the rooftop pool there is really loud-working some kind of machine(i dont know what it was,just annoyng of you want to relax).

๐Ÿ‡ฉ๐Ÿ‡ช

Peter

9.1

November 2022

The hotel facility and the room itself is really nice. The apartment was very clean. Air conditioning and wifi worked very well. We did not use the kitchen, so we cannot rate on this and so we did also not checked if there is a supermarket in walk distance. But there is a gas station nearby to buy beverages. The roof top terrace is amazing and you can enjoy the sun set. As mentioned by other guests we can confirm that the pool on the roof top terrace is not that huge but we did not expect a pool for swimming lanes. Therefore it was fine for us. The area is quiet and there are also some restaurants within walk distance. The main street with the shops and restaurants is within a 15 min walk what is fine for us too. Breakfast was good. There are parking lots in the front of the hotel. Overall the price-performance was perfect. But we think that it is possible that the price changes when constructions at the hotel itself and the area around are completed. But this is only a guess. We would stay there again.

๐Ÿ‡จ๐Ÿ‡ฟ

Halapej

8.2

January 2023

amazing rooms, everything clean and nice

Breakfast. Breakfast is located in a small cafe 200 meters from accomodation. The cafe is located right next to the trash recycling centre. We could choose from two types of breakfast. We choosed the oat and fruit bowl, because we would have to wait another 30 minutes for the second option. Bowl was 6/10 but small for men. You will get fresh orange juice which will be in the glass full of ice and reduced with water. If you want a coffee, which was nice, you will have to pay extra for that.

๐Ÿ‡ฌ๐Ÿ‡ง

Tanya

10

January 2023

The hotel was just perfect. The location worked really well for me (but it is quite deep in la valeta) The road is bumpy - but if you know Tulum this is absolutely the norm. The staff were lovely, my room was GORGEOUS, I thought it was really good value for money in Tulum, the breakfasts were at this sweet little place next door and it was delicious and whole hearted. I loved it here and will definitely stay again.

there were occasional power outages, but again, this is normal in Tulum.

๐Ÿ‡ฌ๐Ÿ‡ง

Colin

9.1

January 2023

wowza the room was so much more than we expected! Set on 3 levels, we had a kitchen area, the room and bathroom then an upstairs private hangout it area. pool area was great too!

kitchen could use a few more amenities to make it easier to use (cleaning products etc). Breakfast was not great, area was surrounded by flies next to a large garbage disposal area- quite off putting Road leading to the hotel is a mess of potholes (but so are a lot of roads around there)

๐Ÿ‡บ๐Ÿ‡ธ

Mohamed

10

May 2023

The staff are absolutely amazing! The hotel is very beautiful and the location is awesome, close to the main downtown area and free parking much more chill than the beach street where all hotels are and no parking available.

The rooms don't have hair dryers. Other than that everything is perfect.

๐Ÿ‡จ๐Ÿ‡ฆ

Christina

8.2

May 2023

8.2

Room and hotel in general were STUNNING, in retrospect I think we were given a free room upgrade - this wasn't mentioned by the staff but was very much appreciated! The rooftop pool was beautiful and there's a nice terrace on the mid-level where they began hosting cocktail nights during our stay. Staff were very friendly and there are bikes available to rent (which is helpful since it's a little far from the main areas of Tulum and taxis in the area are a total scam)

We'd read the reviews about the breakfast but boy oh boy was it bad. We took one look on our first day and knew we'd have to find alternative options - a few bits laid out in a small, cluttered room with flies buzzing around.

๐Ÿ‡ณ๐Ÿ‡ฎ

Alain

9.1

May 2023

9.1

The space, the decoration, the bed, the furniture were awesome and very comfortable. The bathroom was also comfortable and we had a small kitchen, very functional as well. I found the pillows too thin and the receptionist that day (lovely and welcoming lady) got me a great pillow as well as great recommendations for places to ear. We were really comfortable. The staff was very nice, it was a very pleasant experience. You can easily park in front of the hotel and at night the area is super quiet.

The walls are a little thin so early morning you hear some activity in the hotel, but nothing that kept us from sleeping. The breakfast is basic and really nothing special, I wish there was more choice, but plenty of breakfast places in Tulum to go to.

๐Ÿ‡ซ๐Ÿ‡ท

Elisawolf06

10

July 2022

10

The team for sure, Carlos, Marta and Michelle were very friendly, welcoming and helpful! The hotel itself, new and very cosy and beautiful. Also very quiet wich can be very pleasant. The room, very cosy, plenty of space and the bed very comfy. High speed wifi Wich was very important for me. For the breakfast, they work with Reciproco cafe, where they make the most amazing vegetarian food. Canek, a coffee lover, can make you the coffee you like, he is full of knowledge. I enjoyed my stay there for almost a month and I highly recommend Eterna and it's team! Thanks for everything guys ๐Ÿ™๐Ÿผ

Nothing

๐Ÿ‡ต๐Ÿ‡ฑ

Marcin

8.2

November 2022

8.2

Brand new hotel, you can see and feel it inside. Although we noted some disadvantages for consideration, we would choose this hotel once again.

As this is a brand new hotel, you may expect everything nice. And it is so. Some smaller disadvantages to be considered - lack of TV in the room, neighbourhood of the hotel is questionable - construction work for other hotel and rubbish dump, hotel is located on suburbs, if you have a car/ motobike - it's fine, but it's not in walking distance to center or beach. Breakfast, which by other reviewers we expected great vegan, for us was dissapointing, starting at 9:00, and taking by average 30 minutes to be ready. If you are spending time on a beach - it's OK, we were sightseeing, so it was frustrating, as starting a tour at 9:45 / 10:00 was too late for us.

๐Ÿ‡ฑ๐Ÿ‡น

Ieva

8.2

November 2022

8.2

good water pressure and no bad -chlorine smell of it, which is common thing in mexico. room was clean, i like soap and shower gel they put in rooms. rooms has small kettle, mini fridge. AC working really good. bed is comfy. inside hotel everything is really nice. breakfast was ok-served close to property, simple but tasty-drinks you can choose and scrambled eggs with veggies and beans on side.

there is still construction works around. property is a bit far from centre-but its not hard to walk.(and there is some nice places to deink or have food really close)to get to property is really anoying-tulum has bad roads, we know that. but to get there-it was big โ€œlakesโ€ after rain and etc. typical bad Tulum streets, and darknes around:) but we felt safe enough:) kichen needs frying pan, cutting knife and board, if you want to make some food. on the rooftop pool there is really loud-working some kind of machine(i dont know what it was,just annoyng of you want to relax).

๐Ÿ‡ฉ๐Ÿ‡ช

Peter

9.1

November 2022

9.1

The hotel facility and the room itself is really nice. The apartment was very clean. Air conditioning and wifi worked very well. We did not use the kitchen, so we cannot rate on this and so we did also not checked if there is a supermarket in walk distance. But there is a gas station nearby to buy beverages. The roof top terrace is amazing and you can enjoy the sun set. As mentioned by other guests we can confirm that the pool on the roof top terrace is not that huge but we did not expect a pool for swimming lanes. Therefore it was fine for us. The area is quiet and there are also some restaurants within walk distance. The main street with the shops and restaurants is within a 15 min walk what is fine for us too. Breakfast was good. There are parking lots in the front of the hotel. Overall the price-performance was perfect. But we think that it is possible that the price changes when constructions at the hotel itself and the area around are completed. But this is only a guess. We would stay there again.

๐Ÿ‡จ๐Ÿ‡ฟ

Halapej

8.2

January 2023

8.2

amazing rooms, everything clean and nice

Breakfast. Breakfast is located in a small cafe 200 meters from accomodation. The cafe is located right next to the trash recycling centre. We could choose from two types of breakfast. We choosed the oat and fruit bowl, because we would have to wait another 30 minutes for the second option. Bowl was 6/10 but small for men. You will get fresh orange juice which will be in the glass full of ice and reduced with water. If you want a coffee, which was nice, you will have to pay extra for that.

๐Ÿ‡ฌ๐Ÿ‡ง

Tanya

10

January 2023

10

The hotel was just perfect. The location worked really well for me (but it is quite deep in la valeta) The road is bumpy - but if you know Tulum this is absolutely the norm. The staff were lovely, my room was GORGEOUS, I thought it was really good value for money in Tulum, the breakfasts were at this sweet little place next door and it was delicious and whole hearted. I loved it here and will definitely stay again.

there were occasional power outages, but again, this is normal in Tulum.

๐Ÿ‡ฌ๐Ÿ‡ง

Colin

9.1

January 2023

9.1

wowza the room was so much more than we expected! Set on 3 levels, we had a kitchen area, the room and bathroom then an upstairs private hangout it area. pool area was great too!

kitchen could use a few more amenities to make it easier to use (cleaning products etc). Breakfast was not great, area was surrounded by flies next to a large garbage disposal area- quite off putting Road leading to the hotel is a mess of potholes (but so are a lot of roads around there)

๐Ÿ‡บ๐Ÿ‡ธ

Mohamed

10

May 2023

10

The staff are absolutely amazing! The hotel is very beautiful and the location is awesome, close to the main downtown area and free parking much more chill than the beach street where all hotels are and no parking available.

The rooms don't have hair dryers. Other than that everything is perfect.

Did you like the reviews about Eterna Tulum ?

From$105
Minimum rate per night

Hotel surroundings Eterna Tulum

Attraction

Grand Cenote (Gran Cenote)

2.9mi

Tankah Park

3mi

Tulum

3.1mi

Casa Cenote

6.9mi

Cenotes Sac Actun

8.8mi

Cenote Dos Ojos

9.9mi

Xel-Ha

11mi

Muyil

12.4mi

Akumal

16.8mi

Xotik-Ha EcoPark

24.1mi

Kantun Chi Ecopark

24.5mi

Sian Ka'an Biosphere Reserve

26.6mi

Attraction

Grand Cenote (Gran Cenote)

2.9mi

Tankah Park

3mi

Tulum

3.1mi

Casa Cenote

6.9mi

Cenotes Sac Actun

8.8mi

Cenote Dos Ojos

9.9mi

Xel-Ha

11mi

Muyil

12.4mi

Akumal

16.8mi

Xotik-Ha EcoPark

24.1mi

Kantun Chi Ecopark

24.5mi

Sian Ka'an Biosphere Reserve

26.6mi

Airport

Cozumel International Airport

41.3mi

Restaurants

Perpetua

Cuisines

Mexicanโ€ขLocalโ€ขLatin American

Ambiances

Traditionalโ€ขModern

Pools

Location

Outdoor

Features

Rooftopโ€ขWith plunge

Age restrictions

All ages

Availability

All season

Amenities of Eterna Tulum

Private pool

Pet Friendly

Outdoor swimming pool

Free Private Parking

Adults only

Free wifi

Air conditioning

Private entrance

Beach umbrellas

Beach chairs/Loungers

Kitchen

Non-smoking rooms

Bar

Kitchenware

Kitchenette

Soundproof rooms

Room service

Restaurant

Sun deck

Garden

Wheelchair accessible

Terrace

Balcony

View

Extra long beds (> 6.5 ft)

Free toiletries

Patio

Hypoallergenic

Private Bathroom

Parking On Site

Amenities of Eterna Tulum

Accessibility

Entire unit located on ground floor

Entire unit wheelchair accessible

Upper floors accessible by stairs only

Visual aids (Braille)

Wheelchair accessible

Activities

Bar crawls

Additional fee

Bicycle rental

Additional fee

Diving

Additional fee

Snorkeling

Additional fee

Bathroom

Bathtub or shower

Free toiletries

Hairdryer

Private Bathroom

Shower

Toilet

Toilet paper

Towels

Towels/Sheets (extra fee)

Bedroom

Extra long beds (> 6.5 ft)

Linens

Wardrobe or closet

Cleaning Services

Daily housekeeping

Free

Laundry

Additional fee

Suit press

Entertainment & Family Services

Board games/Puzzles

Food & Drink

Bar

Breakfast in the room

Coffee house on site

Grocery deliveries

Additional fee

Minibar

Packed lunches

Restaurant

Snack bar

Tea/Coffee maker

Wine/Champagne

Additional fee

Food & drink safety

Breakfast to-go containers

Delivered food covered securely

Front Desk Services

Baggage storage

Free

Concierge

Invoice provided

Private check-in/out

Tour desk

General

Adults only

Air conditioning

Carpeted

Designated smoking area

Facilities for disabled guests

Heating

Hypoallergenic

Ironing facilities

Mosquito net

Non-smoking rooms

Pet Friendly

Private entrance

Room service

Smoke-free property

Soundproof rooms

Tile/Marble floor

Internet

Free wifi

Kitchen

Cleaning products

Kitchen

Kitchenette

Kitchenware

Microwave

Refrigerator

Living Area

Sofa

Media & Technology

Flat-screen TV

Streaming service (like Netflix)

TV

Outdoors

Balcony

Garden

Outdoor dining area

Outdoor furniture

Patio

Private pool

Sun deck

Terrace

Parking

Free Private Parking

Parking On Site

Free

Physical distancing

Cashless payment available

Mobile app for room service

Room Amenities

Clothes rack

Iron

Socket near the bed

Sofa bed

Safety & security

24-hour security

Carbon monoxide detector

CCTV in common areas

CCTV outside property

Fire extinguishers

Key access

Key card access

Smoke alarms

Safety features

Access to healthcare professionals

First aid kits available

Shared stationery (e.g. printed menus, magazines, pens, paper) removed

Spa

Back massage

Beach chairs/Loungers

Beach umbrellas

Free

Couples' massage

Foot massage

Full-body massage

Hand massage

Head massage

Massage

Additional fee

Neck massage

Outdoor swimming pool

Free

Public Bath

Free

Transportation

Airport drop-off

Additional fee

Airport pickup

Additional fee

Airport shuttle

Additional fee

Car rental

Shuttle service

Additional fee

View

View

House rules - Eterna Tulum

Eterna Tulum takes special requests - add in the next step!
From$105
Minimum rate per night

Check-in

From 15:00

Guests are required to show a photo identification and credit card upon check-in

Check-out

Until 12:00

Pets

Pets are not allowed.

Internet

WiFi is available in the hotel rooms and is free of charge.

Age restrictions

The minimum age for check-in is 18

Curfew

Come and go whenever you want

Parking

Free private parking is available on site (reservation is not needed).

Children and beds

Child policies

Children not allowed.

Crib and extra bed policies

No capacity for extra beds or cribs.

Cards accepted at this property

Mastercard,ย 

American Express,ย 

Visa,ย 

Cash only

This property accepts cash.

  • Check-in / Check-out

  • Pets

  • Internet

  • Age restrictions

  • Curfew

  • Parking

  • Children and beds

  • Cards accepted at this property

Fine print

Please inform Eterna Tulum of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

A damage deposit of USD 100 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full by credit card, subject to an inspection of the property.

Frequently Asked Questions - Eterna Tulum

Eterna Tulum takes special requests - add in the next step!

At what times are check-in and check-out at Eterna Tulum?

Guests at Eterna Tulum can check in starting from 3:00 PM and need to check out by 12:00 PM.

Is there parking at Eterna Tulum?

Yes, there is plenty of parking available at Eterna Tulum. The best part is that it is completely free of charge! The hotel also offers private parking on site, so you can have peace of mind knowing that your vehicle is safe and secure during your stay. Additionally, you won't need to worry about making a parking reservation in advance.

What's the nightly rate at Eterna Tulum?

For Eterna Tulum, room prices kick off at $105. Remember, prices can fluctuate depending on room type and availability dates. Input your dates for definitive prices.

Which room categories can I book at Eterna Tulum?

The hotel offers various room types including Double Rooms, Junior Suites, and Suites. The rooms range in size from 409 sqft to 721 sqft. Smoking is not allowed in any of the rooms. Occupancy ranges from 2 adults in most rooms to 4 adults in the Deluxe Double Room with Balcony. The bed sizes vary from Double to Queen size beds.

Where can guests find entertainment in Eterna Tulum?

Guests at Eterna Tulum can spend their time enjoying a variety of leisure amenities. They can relax by the private pool or the outdoor swimming pool, which features beach umbrellas and chairs/loungers. The hotel also offers a sun deck, where guests can soak up the sun and enjoy the beautiful surroundings.

For those looking for more active pursuits, the hotel provides bicycle rentals, as well as snorkeling and diving opportunities. After a day of exploring, guests can unwind with a massage. The hotel offers a range of options, including full-body, hand, head, couples', foot, neck, and back massages.

When it comes to dining options, guests can enjoy delicious meals at the on-site restaurant, Perpetua. This restaurant offers a blend of traditional and modern ambiance and serves Mexican, local, and Latin American cuisines.

Overall, guests at Eterna Tulum have plenty of ways to relax and enjoy their time at the hotel, whether it's lounging by the pool, indulging in a massage, or trying out the local cuisine at the restaurant.

Can guests use a pool at Eterna Tulum?

The hotel has one pool available. The pool is located outdoors on the rooftop and is open to guests of all ages. It also has a plunge feature.

Are there restaurants located within Eterna Tulum?

Yes, the Eterna Tulum hotel has a restaurant called Perpetua on site. The restaurant offers a mix of traditional and modern ambiances. The cuisines served at Perpetua include Mexican, local, and Latin American dishes.

What methods of payment does Eterna Tulum accept?

Eterna Tulum accepts payment methods such as cash, Mastercard, American Express, and Visa.