El Dorado Royale Gourmet Inclusive Resort & Spa by Karisma - All Inclusive

The property is beautiful and the staff is great. The night show is very loud for rooms near it like ours. We didn't mind it but I could see some people being bothered at the loud nightlife going on until 1am and those people might want to suggest rooms farther away from the night action.

The only downfall was that we got a beachfront room and although we were beachfront, the line of palm trees completely blocked any sightline to the beach. Seems odd to me that they would put in any landscaping to obstruct the amazing view. There was really no benefit to beachfront if you can't see the ocean at all.

wow first time to Mexico! amazing resort . Would go back for sure ,

no dislikes . except waiters attitudes sometimes they put pressure on tipping you or will actually ask! which is very unprofessional. especially as it’s expensive for reSort in the first place

>Overall exceptional customer service, especially the concierges (Reina and Ambar by name) >Prompt and courteous service >Problem resolution timeliness a big plus >Cancun airport shuttle service very disorganized, not leaving a good first impression

>Shuttle wait times >Lack of clarity about the details of reservations and activities >High pressure sales techniques on the Exotic Travelers tour >Lack of Inter-Departmental communications >Some language barriers; since most guests speak English, more staff should have a working knowledge of English >The trap in going on the Playa Del Carmen tour; thought we were going straight to Playa Del Carmen. Instead, roped into a jewelry store and tequila tour before going to Playa Del Carmen. Driver language barrier.

The services, food, spa, pools, and staff were great. The spa is overpriced without getting a daily special or discount. My room had some flaws but looked past those given the rest of the experience.

The room had a light out in the shower that was never fixed all week. The bedside light had a loose electrical wire that was never fixed. And for a few days the shower was lukewarm to cold. This was a minor issue for me and If it bothered me more I would have complained louder and gotten a resolution. As I was traveling alone, these small things didn't bother me.

The food was pretty good all around!! Obviously like every all inclusive it wasn’t first class food, but we were always satisfied. Our favorite was Fuentes! The staff was super friendly. It was more than we expected for the price.

The rooms are a little older and could use some upgrades. A lot of the beach is rocky and roped off which was a little disappointing but we made due. Sometimes the staff seemed a little disorganized and room service usually took at very long time if you ordered at night. The drinks were good, but not AMAZING.

I really recommend this hotel to anyone! There are basically 3 hotels in one, you can go to 10 bars and restaurants, from beach restaurants, Mexican food, Italian, seafood, anything you can think of you can find but the food is really good in all of them. The staff are always smiling and happy and kind to you. All the rooms are spacious and have all you need and look great. We stayed at the cheapest and it was perfect for us, I think the better ones are beach view and ‘swim up’ but ours was great. Beautiful design and layout and you feel great walking around. Lots of options for areas to relax in the beachfront, some busier than others and always someone there to take your order and bring you whatever you want! I have been here twice and have been to other all inclusives in the area and this is my favourite so far, others are great but this one is exceptional. It’s more relaxed and happy than other resorts. if you’re comparing others and not sure, trust me, come here and thank me later!

Not much to not like. Some other hotels have huge pools and the ones here are smaller but here they have many many pools so you can choose a busier one with activities or go to a more adult quiet one, or even go to one with no one in it and small. (similar to the beachfront choices) just walk around and find a spot you like amongst many.

the grounds were amazing and beautifully kept up. i loved their extremely Long Beach with so many different relax areas where you could always find a spot to enjoy. i loved how nice the staff were. the food was very good, from the buffet to the restaurants. in my too two all inclusive resorts in the playa/Cancun area. and you can’t beat the deal, very affordable.

the bottleneck in regards to waiting for bar service at the pools was disappointing but the drinks were good. the “fuentes” dinner/show was all cringe. they were sweet but it was not good, hard to watch. probably the worst meal I had at the property. the rooms were not the best but they weren’t bad.

Food is awesome pools are awesome

Beach could use alittle help

Bkfst good, brunch excellent! All restaurants were clean and I saw the staff sanitizing the tables as soon as they were clear from previous customers. Restaurants offered a variety of food … but the servings/portions were EXTREMELY, repeat, EXTREMELY SMALL!!!😩

2nd trip. Enjoyed once again. LA ISLA menu could use upgrading...add some better house wines, and, or lower prices of wines on lists.

House wines! Prices of wines on list. Food overall was very nice. Except LA Isla and the pizza restaurant by the pool. Staff were super. Grounds clean and a pleasure to walk around.