The beautiful local decor and style. Walking distance to the center. A nice pool. Great breakfast.

The pillows. The heavy blankets had stains. Clean floors had strong pine sol odor. The tv remote control and tv were outdated. No English cc.

Excellent location, great pool area, clean and comfortable. Breakfast was included. Staff was great.

clean facilities and good swimming pool

not to much options for breakfast and dinners

We got a room upgrade because we booked with booking.com

We did not get WiFi as we expected it.

I like the grounds and the People attending us were nice and amiable.

Our room lack of hot water for the shower and we had to ask more than once to see what was going on. The room had some issues too, some of the furnishing were old and with some damage.

The pool was amazing, perfect temperature. The room comfortable. Afterwards the rest of the staff was amazing, specially the maintenance and cleaning, much more helpful. It was a very cold day and we didn't feel it, the floors were warm and the place well insolated (an odd thing in Mexico). There is a small park next to it in whose trees lots of white cranes had nests and they were gorgeous to admire from the pool and the balcony.

My biggest disappointment was because the property was promoted as a hotel with thermal waters and it was a lie, staff didn't even know. The thermal waters have been deviated by a paper mill and all "balnearios" are a considerable distance away. The morning lady working at reception was absolutely inadequate, untrained and almost rude. Steam room was tiny, full of bugs (everything else was sparkling clean.

The rooms were clean but the best part was the staff and food at the restaurant.

I didn’t like that there was construction going on. The first day there was a mess everywhere which made it very dangerous to walk around. They did clean it up a little after.

Good location. Next to a nice park and close to the city center.

The price of the room. It’s a simple hotel and nice, but not worth the price I paid.

location

the Wifi did not work in the room. there was no water bottles on the first night of our stay

The hotel is nice and beautiful

The heaters wasn't working so I didn't have warm water to take a shower