I think the strength of this hotel was its staff. You were never unattended when in public spaces, from the moment your car enters the property to the time we were walked up to our room by an employee with our luggage. The staff is incredibly attentive and professional. The hotel is clean and modern looking and the rooms were really nice. We arrived early but were able to stow our luggage safely; we received a claim tag and an employee took it away. Several of the staff spoke English so we never felt like we didn't know what we were doing. The two young men who were working the front desk in the evenings even helped us to recover a cell phone left in a taxi by interpreting a phone call for us. I highly recommend this hotel and will stay again in the need arises.

The only thing that wasn't great were the beds, a bit on the hard side.

Great location, awesome mall next to it. I’m sure they have better room options, like the pic, the room I stayed in was regular, nothing fancy. The hotel is safe, has parking, and it’s in a great location. If you are looking for something with more personality and extravagance this place is not it. This is more of a take a shower and sleep in a safe place in a great location.

I got to the hotel at 3 AM, the staff was very friendly and sorted out my check in very smoothly. Room service breakfast was delicious! The location is ideal, right next to a shopping mall and easy to get to main avenues. The taxi service they provide to the airport is affordable and more reliable than any mobile platform.

Unfortunately, the bathroom smelled like sewage. Something else to consider, when I got into my room it looked as though the room hadn't been booked in a while and therefore the staff hadn't bothered to clean it. Toothpaste on a chair, some sort of syrup in the remote control, I even had to kill a couple of mosquitoes before I went to sleep.

Great location although it's easy to miss the entrance. Nice facilities, nice rooms.

Some things didn't quite work or didn't work well, like the TV and AC controls, the door lock, or some of the lighting. A couple of drawers were dirty. In general, the room needed better upkeep.

nice hotel next to mall with everything you need. close to centro and andares. Restaurant is good

just the internet. logs off every 1 hour and you have log on again. poor connection in some rooms.

location, restaurant for breakfast.

they were repairing the hotel, so it was a bad odor from upstairs coming out even at the elevators, had to request for another room which I was pleased to get.

How clean it was and how attentive the employees were. the room service, and the pool was also very clean

Location is perfect next to La Gran Plaza. My kids and I love going there and only about 3 mins walking distance. The hotel is very nice for price. This is my 4th time staying here.

There was a little issue with toilet leaking when flushing but plumber came in as soon as we reported it.

Huge room with king size bed, lots of tv channels in English. Really good restaurant. Next door to largest mall in Guadalajara. Cabs reasonable and readily available.

Hotel was full over Father’s Day weekend and took a long time to have room cleaned. Early morning call was late.

the staff are very friendly and helpful room was clean great buffet breakfast - Mexican food ..