I ended up staying a total of 13 nights in this wonderful beachfront hotel. It's big (18 floors) and it's busy,especially weekends. But the staff managed everything very well.There were always 3-4 persons at the front desk ,so minimal waits. Three fast elevators. Nothing shabby about this place.Everything works. Staff members were continually cleaning floors,elevators,hallways.Very good security. Room cleaning was impeccable Every day. Very comfortable bed with luxurious sheets, white comforter and pillows. Modern bathroom.Aircon worked well.Everyone room faces the water. Good wifi.

This is not a hotel for romantic couples or seniors, but it's a great hotel for families. Screaming kids.Tons of them.Running around . On weekends there is not one free square yard of space in the pool.Standing room only -in the pool.No way can anyone swim in the pool,nor would it be hygienic to do so(kids will be kids). There are only about 30 chairs on the beach,so no place to sit after 10 a.m. I did not eat in the restaurant but there are "100% Natural"restaurants a short walk from the hotel.

We loved the place. Great value and very good service. We highly recommend it.

Maybe if you stay longer that 4 days you can get bored of the food.

Loved the Beach and how clean it was. Also loved the pool, where I spent a lot of time. Also the service was excellent, they were always aware of my needs.

There really wasn’t much I didn’t like. The only thing I didn’t like was the odor of the room. Other than that everything was great. Can’t complain.

In the heart of olde Acapulco - a fantastically authentically located and serviced restaurant/hotel. In its authenticity - staff are Mexican and local - so patience is needed and wholly appreciated by the staff. Food is great - All Inclusive is recommended! English speaking ,Julian, is the General Manager and Socrates is Front of House/Reception Manager - call on these for any needs. A lovely family/friends focused hotel - servicing hundreds and hundreds of happy guests!

We had an upgrade thanks to the Genius programme, the room was excellent and very spacious. We were all comfortable and the sea view was amazing. It's a good floor (14) as it's for the Fiesta Rewards members. Very clean and the bed very comfortable.

Too busy at times so the lifts take a lot longer to arrive. The pool is always very busy due to the number of people staying. Best to go during the week. Other people from other floors come to help themselves to coffee which isn't meant for them.

Workers were helpful Food was great Everything was clean Pool didn't smell like chemicals Location The Manager was excellent Bed and pillows were AMAZING Air conditioner worked perfectly

There was no mini fridge in the rooms to keep the water cold. No heavy blanket on the beds ... the sheet was not enough to be comfortable

It is good hotel - great location, OXXO very close, street tacos. Comfortable (but a bit old) rooms, relatively clean. We liked especially hotel beach - beach service fantastic. Swimming pools also OK.

Wi-Fi quality poor. Air conditioning noisy and moderately effective. Hotel change policies during your stay e.g. new management forbid bringing drinks and food to the beach our last day. Breakfast too expensive. Also hotel offers breakfast, but is not adding information it is not bufet, it is just american breakfast. Next time we won't take such breakfast - because we paid extra for bufet. Finally we ended having breakfast in other places (Sanborns, VIPS, etc). Hotel did a lot of effort to prevent thefts in hotel beach, but not always successfully. Parking is in separate parking lot, and if you're not talking spanish - it brings a lot of problems and it's a bit complicated. Also it is additional cost.

I was really skeptical after reading some reviews but I went with it anyway. I've stayed at a few other hotels in the area and this one was my favorite! The beds were comfortable and rooms were spacious. Our air was out a few nights but the staff was freindly and accomidating!

The elevators were the biggest down fall. They have 3 but it always seemed like you were always waiting forever for them to come.

Had a wonderfull unforgeteable mornings having our breakfast , meals and bread were the best tnx. I. Want a special than you to Crystal the front desk for receiving and giving us all the attention not added to my stay and giving her the higest stars of excelence for having such a passion for what she does, thank you

There was nothing I didnt like.everithing was all lined up.

great location and beach area breakfast was great

lobby very busy in the weekends - lifts are busy and slow pools very crowded Tqxi drivers outside are expensive twice as much as the hotel doorman would be charged!