Ames Hotel

New hotel with nice interior decor. Buffet breakfast has a wide selection of food. Quality of food is very good. Restaurant and concierge staff were very friendly and helpful.

Room was dusty.The glass shelf above the coffee making cabinet, the rail for hanging clothes in the wardrobe and the iron were very dusty. House keeping didn’t do a thorough job in cleaning it. About time to change the bath towels. Changing colour to yellowish and threads are coming off. For a 5 star rated hotel this is kind of unacceptable.

I really like the decor. The breakfast lounge is extra spacious and beautiful. This hotel is strategically located within the tourism sector of Zoo Melaka and the nearby Alligator Farm etc . Also all the staff were very friendly and helpful. Recommended place!

The room is comfortable and clean. Wifi connection also satisfactory. Breakfast spread is tasty. The mini croissant is served hot and crunchy. Staff is very friendly and helpful. Distance to tourist attraction such as zoo melaka, bird park, crocodile farm, bees gallery etc is nearby. Got convenience store opposite of the hotel lobby. Check in and check out process very smooth. Highly recommended. We have a pleasant stay here. Definitely will come again.

During peak season, the parking provided might be limited.

Cleanlines, staff very friendly and helpfull.

Request reservation for buffet ramadan through booking message not reply and when arrived they informed me full and no place. Luckily they accepted my request after i informed them one of my reason booking this hotel is for ramadan buffet. If not maybe this is the worst experience for me because i make booking for this hotel purposely for ramadan buffet.

The rooms were very comfortable - large beds, adjustable aircon, quiet along one particular wing of the hotel. Housekeeping staff was very accommodating regarding our requests for more water and towels everyday. Even our room extension was waived because of our situation. Assistant Manager was very friendly, personable and helpful, taking time to get to know us, sorting out our issues patiently and so willing to make amends. We also liked the Munch which served decent food which I was comfortable eating for a few days in a row when we didn’t want to drive into Melaka. The gym is small but sufficient for our needs.

The first room we were assigned to was along one end of the hotel which had music streaming in the whole night from the fire escape and could be heard in our room. For some reason the speakers at every level could not be turned off. The ‘makeup room’ button and telephone did not work so we had to track down to the reception whenever we wanted anything. On 2 occasions our room was not made up after 5pm and 8pm respectively. Front desk staff, while very pleasant, were not well-trained and this led to minor miscommunications.

Staff are very good. The breakfast very nice. The room was very clean and suitable for disabled ♿.

Nothing to say negative comments. I happy to stay in Ames Hotel. Thanks.

nice room

there's a smell right after we switched on the A/C (It's not really comfortable at all for me) however since the staff said it's just the smell after the A/C stabilize, it's gone. Well, smell is still a smell, hope the managemeny can tackle this issue.

I like the decoration, location was good which is far from noises.. Good for us with a baby.. All staff very friendly..But staff at the restaurant plss more alert when taking the oder.. After take oder plss repeat to the customer to avoid wrong order..at that night 2 order she submit was wrong n i have to pay all the food that i not oder..so, plsss take note about that.. TQ

The hotel staff were friendly and welcoming. 5 stars vibe. Cleanliness were there especially the common space eg. toilet. Room was clean too, just a little old; some parts of the tv cabinet have fallen off were not repaired (it didn’t very much bothered us). Hair dryer provided. Average sound proofing - could hear the opposite neighbor coming in and out of their hotel room (the beep). We didn’t use the swimming pool and gym but we gave it a visit during check out. Small pool; ideal for kids. Spa was not ready yet but a good touch to have it (something I would go for). We booked this place because it was the nearest to Stadium Hang Jebat instead of going into town (40 mins). Some eateries around 10 mins drive away. The hotel buffet spread was good.

Pillows. The bed was comfortable but not the pillows. 4 pillows provided for our king bed but it was soft. However, this is personal preference as some other people prefer soft pillows.

Customer service at the best. Front counter ,Bell boy and Kitchen conter people also has the best PR communication. Breakfast was so delicious and have many varieties. Room was very comfortable. Air cond was so cool. Kettle and iron also at the best function. Parking was so easy. My room window face with Metra Square Hotel. Total of 4 pillow given . Pillow and bed was very comfortable. The best was the bed can accomodate 4 people (2 adult and 2 kids).

So many dust inside the cupboard and pathway towards the lift. Need to do a Major Vacuum for carpet inside the entire hotel or remove all carpets. No one took the dinner plates that was placed outside the room after we finished dinner inside room.