Grand Kampar Hotel

I would like to extend a big THANK YOU for the outstanding service provided by your Front Desk Staff Miss Anna. On Monday, 11 July 2022, after checking out of the hotel, we went to have lunch at the Indian restaurant down the road. After lunch we left to ride home to Singapore. Half way, at 6 pm, in Kuala Lumpur, I realized that I had left my pouch containing my passport and wallet at the Indian restaurant. As we did not have the number or the name of the Indian shop, we called the hotel and luckily, Miss Ann answered our call and went into action. Firstly she sent a bell boy over to the shop. He came back unsuccessful as the shop was already closed. Not happy with the outcome, she personally went over again and somehow found out the owners contact number , called him and she was able to recover the pouch for us. We rode back to Kampar, got out pouch and stayed one more night. Miss Ann action and service was outstanding. We cannot tell you how thankful we are and we will definitely come back to a hotel with such outstanding people working there Thanks again to Miss Ann

Room was spacious, comfortable and clean. Extra pillows provided. Reception was quick to pick up calls and attend to the matter. All staff polite. Good signage. Clear instructions from receptionist on using the cards, where to go for breakfast. There are renovations being done. The works are from 10.30 am to 7 pm, so as not to disturb the guests.

Only 2 sachets of sugar and creamer given for the 4 packets of coffee and tea. So for the second cup of drink, have to pay additional RM2. As a suggestion, a small printed map of the surrounding areas of interest would have been useful to out of town visitors like us. There is a hand drawn one on the side wall in the lobby.

The hotel is not new but they maintained it very well. Clean and very little sign of aging, The room is definitely worth it.

Food is average. Beware of bird dropping when park close to the building.

I appreciate my request for extra bed and pillows were fulfilled and that made the stay very confortable to start with. Room is very clean.

The room.rate could have been slightly lower considering the guest who choose not to have the breakfast. As I was only putting a night for the chinese new year and not taking the breakfast in the hotel, it would be more attractive to give a bit discount for the room rate.

I really like the location, near to shops like secret recipe, McD,etc..all are by walking distance. I also love the room, so spacious and it also got bath tub, my kids really like it. For the price, I really think it's so worth-it!

The iron is outside of the room😭 they put 2/irons every floor but outside and tighten to the chain, so we cannot bring it into the room. It's kind of not convenient by doing so as we need to wear tudung every time we wanted to iron. Hope the hotel can improve on this. Also, the food is not that tasty, just so-so.

this is the most comfy hotel within this area, It's always my first choice to stay when we need to overnight at Kampar. The only thing i would like to highlight is the breakfast time change from 6:30am to 7am which makes me a bit rushed because i need to leave before 7:15am for my trip. i really like breakfast especially the nasi lemak therefore i have to eat fast before time. Luckily the kitchen staff were punctual and the food was ready before 7am. thank you

Initially we were allocated a room with no wi-fi and after negotiating with the reception, we were given another room on the 6th floor which was excellent. The room was large and comfortable. Breakfast was also reasonably good.

Could have more sitting sofas in the reception area eg. outside the restaurant where people can look out for friends or drivers.

The location of the hotel. The hotel staff service quality . The room size is great Power sockets are at good location, business friendly . The breakfast is generous,prawn noddles & nasi lemak sedap sedap Value for money

Bed is not comfortable(biggest blow), only one pillow per bed is given. A bit disappointed with the dated facility in the room The room infrastructure is not 3* quality. Ventilation fan is noisy.

Ordered their room service. Reasonable price with big portions of food. And of course it's delicious! Spacious space in the room where it is wheelchair friendly. Staff was very helpful to my multiple requests and the online hotel side responded quickly when i texted for requests. Super!!

Wifi is weak in my room and the tv unable to connect to it. Room lightning can be improved.

The room provided was spacious for a family of 4 adults and is extremely clean. There were less worries for the risk of infecting COVID due to SOPs practiced by the members of the hotel staff. The breakfast provided was also decently delicious. Location of the hotel was also very strategic for easy get around in the city. Plentiful of parking spaces around the premise for us who are driving as well. The staff of the hotel were also all very friendly and helpful with various requests.

Some amenities and items provided such as disposable indoor slippers in the room were missing. The condition and temperature of water from the hot shower was also not up to expectations. The double bed in the room provided was also squeeky whenever there's slight movement on-and-off bed but definitely still a comfortable rest although there's disruptive sounds from the bed.