Hilton Garden Inn Rockford

Staff was very friendly and accomodating. The property was very clean. The Breakfast was great, I really like the cooked to order breakfast that included continental offerings as well. I appreciated that it was pet-friendly and included a large grassy area for Pets.

My only complaint was the elevator, there was only one of two working, so you often had to wait quite a while. But I assume they will have that fixed soon. I also used the stairs instead most of the time, so it really was a non-issue.

Very modern and pool area was lovely. Rooms are very spacious

A big turbo fan out behind my room which kind of shook the walls and was very loud. I was unable to adjust my air conditioner and so quite warm in my room on a very hot night. Also most staff were nice but one didn’t want to go out of her way to help with an issue I had concerning my bank card

The staff was rude i felt like they were watching us and it made my wife uncomfortable and i feel like the rules are stupid why only give 5 risk bands when you are a family of six smfh me and my family will never return back there the pool had way too much chlorine my kids eye were burning and my neice skin broke out from it the smell was way too strong

Did not have breakfast had other plans. Location was great. Desk person was very friendly and greeted us with enthusiasm. She was actually a high point of our stay. Room was clean and adequate for our needs.

The pillows were way too soft!

location, cleanliness and helpful staff

maid service had to be requested

We like the friendly staff

House keep didn't clean our room the whole time we were there. Someone keep putting do not disturb sign on my door

clean and cozy. close to the shuttle

the exercise facility was limited and several of the machines were not working

Nice clean room

We stayed in a room that faces the road in front of the hotel,there is alot of loud road noise all hours of the day and night.

I loved how clean the room was and how quick the staff was to help us.

I didn't like that breakfast wasnt included and was confused in wether we could help ourselves to the pantry and how that worked.

Breakfast cooked to order was excellent. One of the best omelets ever in any hotel. Great service. Front desk staff were very friendly and helpful.

Room was noisy from the huge Trane a/c units on the flat roof outside the window.