Cloud Hotel & Suites

The location is very good, you can get easily anywhere in Nairobi. There is also good places to eat near the hotel but You can also eat in the hotel if you want. Parklands is a safe neighborhood also and the safety in the hotel is very very good. There is also a supermarket in the same building with the hotel. The staff is very friendly and help with everything. If you ask something they provide it kindly. The breakfast was good and you can enjoy very nice views over Nairobi while eating it. Bonus is the fresh omelets you get from the cook. We enjoyed the fresh fruits and vegetables a lot. The hotel also has a restaurant in which you can have dinner with fair prices and watch the sun set over Nairobi. Cleaning is good and the cleaners especially the ladies are very kind and clean well the rooms. Decent people with very good working ethics. The staff was very kind to our son, so the hotel is also child friendly. It has a pool and there is a child’s pool, so something to do for the children. Also the price is very good compared to many places in Nairobi. Thank You so much.

The location is okay. The food was a bit spicy especially in breakfast.

I personally didn't like how my room toilet was cleaned. It was kinda stained. Could be a big turnoff. But other than that, everything else was so amazing.

I had to fly in a hurry for a funeral.amd booked at the DP apartment facility which was pathetic...the room was not cleaned, with dust lying all.overz no water, no wifi. I landed on very late hours of Sat and had to attend funeral ceremonies on Sunday. My wife.amd I moved on Mday...Your staff at the reception was one of the reasons we were convinced we move. We only passed for breakfast and when we went to her to enquiry for some other stuffs, she was so.accomofative and gave us so many good advices for our stay in Nrb that the next moment my wife asked me to book with her for the rest of our stay. We stayed for 4 nights which were made very comfortable...the house cleaning gave us our time and we would leave on odd hours of.the day after which they would clean the room, the security guards were so friendly. The whole experience staying at the hotel was the best highlight of our trip.

My own decision of stating at DP apartments for the first 2 nights.

Loved the staff, the dawa, the food, the room, that shower, access to tons of amenities....

Hate to do this, but the heated pool was not working. What I can advise the management is that this is one of the major selling points for your establishment, especially in this weather. That should be working as advertised.

The hotel itself is lovely and has all you need, lovely restaurant and fantastic staff. Bouiface Mougare on reception was a god send. If you do stay here rest assured that any needs or requirements will be met. From enquiries, trips, general needs and much more. all staff were great but Bouiface, he’s your man! I do think the pool area and spa could do with a little updating and some extra finishing touches. I had a few treatments but didn’t use the pool or gym but many did. Very clean and rooms serviced daily. Tea, coffee and water in your room and restocked daily. Services across the establishment are available and done so promptly. Great base to get around Nairobi and afar. Included breakfast that had a good range and a chef at hand for omelettes and pancakes whilst looking out glass ceiling to roof windows. I would most definitely recommend this place.

Think the entrance downstairs doesn’t represent hotel to the same standard. The spa and pool facilities could do with some finishing touches and perhaps a couple more treatment options.

The buffet that was served was awesome. The manager was very supportive and he honoured my special request in a way I did not expect. That was excellent of him. A number of staff were very friendly, except in the dining area where one decided to discriminate my wife and I because we are blacks. That was a serious downside, otherwise all was excellent.

Being looked down upon by one cook in the serving area. We asked him a very simple question and he just looked at us with so much disgust. But when he saw an Asian serving milk, he stopped what he was doing and ran to assist him, even if the client did not ask for assistance. We thought that was uncalled for.

Overview It's not your conventional hotel cos it's located several floors above a commercial building. I wanted to checkout after the first 24 hours of arriving but the services, amenities were perfect. And shops on the floors below made it a one-stop location for everything you need. Great Menu There's a particular lady at the restaurant (about 5'6" or 5'7", ≤200lbs) that's very friendly. All her recommendations for breakfast, lunch and dinner were great. I forgot to ask for her name. You should definitely get attended by her. Conclusion It's overall a good value for the money paid. Very clean spaces. Location was great. Loved the view from the restaurant.

Incessant noise coming from the floor above. Not sure where from. Narrow - though functional reception area

Very friendly stuff speacial the man who is called Hussien , he is helpful , kindness , always there to help Reasonable prices

you must pay attention to whom clean your room , some guys isnt good but shroon is very good

The location was very good easily accessible and you can get everywhere in fair time. We enjoyed also that there was a shop near and also good restaurant and cafeteria. We also found Safari.com near and that was also good for us. We liked the staff a lot and they were very helpful. The breakfast was nice and the views were great from there so it was a pleasure to have breakfast there up.

Very tasty breakfast and nice common areas like the bar, pool and restaurant (amazing view to start the day) I like how friendly and understandable the staff was, especially with foreign people. I like that downstairs this place you can get very cheap food.

Maybe it was not so easy to find the place at the beginning but people from the building help us to find it