Novotel Parma Centro

Was very well looked after, all amenities appeared new and our room (junior suite) was very clean. Our room consisted of a separate bedroom with king bed, a lounge with a couch/sofa bed, kitchenette with nespresso coffee machine, kettle, selection of teas, and mini fridge. The bathroom had a bidet, walk in shower and all the toiletries you need. Rooms were cleaned everyday and tea, coffee, towels, toiletries replaced. Very very quite rooms with amazing noise canceling windows. across the road is the train station (you can't hear the trains at all due to the noise canceling windows they have). A 5 min walk into the centre of Parma. Lots of restaurants and mini convenience shops around and next to the hotel. Car park was under ground with access straight into the hotel lobby so perfect to unload the car. Buffet breakfast is available, 14€ per adult and our children (8 and 11 years) ate for free. Easy check in process, very helpful staff.

Hotel is brand new, good conditions, everything looks new and recently refurbished. Bedroom was small, but according to price range in the location. The hotel is located right next to the train station which makes it very convenient if you're travelling by train. There are two nice cafes near the hotel where one can have a pleasant italian style breakfast with fresh pastries and great coffee.

A member of staff entered the room without knocking, it was a very awkward situation, and unsafe at the beginning, I was getting undressed, I had no idea who was entering the room. I spoke to members of staff at the front desk but basically ignored my complaint and didn't find a suitable to compensate me for the trouble, almost took me for a fool. Customer service skills weren't excellent. Breakfast was very expensive and not included on our stay, bar looked empty most of the times and wasn't very inviting.

Hotel was very close to main train station. Staff were so kind and friendly. Room was so clean, beds are comfortable. In bath there were Rituals shampoo, shower gel and conditioner. Lobby is so beautiful for relax and there is a free water with fruits and vegetables which is very nice act of hospitality. Pool is warm and clean. Everything in this hotel was more than I expected. The best hotel in Italy I have been to. Definitely would love to stay at this hotel again and would recommend to everybody.

Rooms were a good size. staff wee friendly.

The breakfast buffet looked great but all of the food was cold

The hotel staff and even the restaurant staff are extremely friendly, helpful and just amazing all around. Example, on our departure day, instead of having to go out and buy ice for our cooler to get our Italian food goodies home, the restaurant staff happily helped fill our cooler with ice from the hotel bar. Another example, we had some issues with our AC and the front desk staff were always receptive and tried to help. Lastly, the location is also very convenient, being just outside the old city made it easy to walk in but still easy to drive in and out of. To talk into old town where the action is took only about 10-15 mins, but your mileage may vary, depending on how fast you walk. There's a parking garage onsite, but it was full when we got there, so we parked at a covered garage closed by. Was only 5 euros per night so very reasonable and we felt the car was quite safe. Only thing with that garage is that you have to drive out via this spiral and is tight even for European standard...

As mentioned in the good, we had a little issue with our AC, it was during a very hot period we were there and at night when we were trying to sleep it got to 25.3 Celsius, which in my opinion is a little warm for comfortable sleeping for someone not from the south. The staff tried and was not until the last night we got it down to 24. So I recommend if you like it cooler, ask the staff to try a little more aggressively to adjust, is all controlled centrally.

The rooms were really comfortable and the older gentleman in the lobby is really kind and helpful. the hotel is quite central and the main area is only a short walk away. we also liked the private indoor parking option.

one of the two ladies in the lobby was rude when we asked her if there was someone to help with our luggages. also there wasnt enough employees and nobody to actually help with the luggages. also, you should give something better than basic nescafe in italy.

Easy check in and centrally located to the train station for arriving and leaving with suitcases. Everything was within a 10 to 20 minute easy walk. Clean well appointed rooms with generally friendly staff, with one notable exception.

We ate the first night in the restaurant and the older gentleman serving was condescending and rude. We noted different attentiveness and options of cheese for pasta for other diners.

Nice rooms, very quiet, clean, decent breakfast, staff was friendly. The only drawback was the location near the train station which isn't the best area. The location is likely a plus for others. I'd stay there again. The only negative was the people that smoked right outside the entrance so you had to walk through that when coming or going.

The only negative was the people that smoked right outside the entrance so you had to walk through that when coming or going.

Location close to station and only a 10 minute walk into the town centre. Very quiet. The staff were lovely. Breakfast is a nice big buffet with eggs and bacon. Room was big and spacious, clean and comfortable. Downstairs bar is very nice as well with a good variety of drinks and snacks. Also, a late check out!

Room service was an extra fee. Considering how much the rooms cost, there shouldn't be an extra fee. Only 1 free bottle of water provided, coffee and cups in the room were not replaced.

Breakfast was great.

Only a minor detail. Our room was too warm. We asked for the ac to be turned on (March 2023) and they said it was off in all hotel because of the cold weather of the season. We had to open our windows for the cold air to come in, and make the room temperature more comfortable. The noise from outside woke us up about 3-5 times. Trains, cars, etc. This is my only complaint. Everything else was good…