immaculate gardens and infinity pool and the staff are fabulous. we even met the owner who stays there regularly and the hotel has a terrific family hospitality vibe

it is really nice but rooms and the spa are also nice and expensive ( and multiple by 10 of what you get in town). Also the honeymooners/Instagramers taking over the pool and invading personal space to get their photos in the infinity pool was a bit annoying.

My recent stay at Viceroy was nothing short of magical. From the moment I arrived, I was greeted by exceptional staff who went above and beyond to ensure every aspect of my stay was perfect. The attention to detail was remarkable - whether it was a quick buggie ride that arrived faster than some elevators I've encountered elsewhere, or the warm welcome that made me feel like a VIP from the start. The staff truly anticipated my every need, making me feel pampered and valued throughout my stay. One highlight was undoubtedly the breakfast (BEST food ever). I must also rave about the mangosteen, in season during March, which I can confidently say was the best fruit I've ever tasted. It's these little touches that elevate a stay from great to extraordinary. As for the accommodations, my room was nothing short of stunning. The attention to design and comfort was evident in every corner, providing a tranquil retreat after a day of exploration. And let's not forget the pool - private, pristine, and the perfect oasis to unwind and soak up the serene surroundings. The bed was perfect firmess (for me) and the room was cleaned 2 times a day. For fellow Americans concerned about water and food safety, let me put your mind at ease. The water is meticulously filtered, and we indulged in every culinary delight without a single issue. They have a garden and some organic options which I loved. In essence, this hotel is more than just a place to stay - it's a walking dream. From the impeccable service to the exquisite surroundings, every moment felt like a journey into paradise. I cannot recommend this place highly enough and can't wait to return for another unforgettable experience. We will be back. Oh one more thing - the fitness gym was perfect (also loved the Spa). They even had a 'theragun' for self-massage. In all my travels, I have never seen a fitness center offer this.

Nothing! Everything was PERFECT!

We went to the Viceroy for our honeymoon in March, 2024 and were upgraded to a Deluxe Pool Villa. It was an unforgettable experience. The hotel's beauty is incomparable; every corner exudes elegance. The culinary experience surpassed our expectations with its top-notch quality. Despite having stayed at several 5-star hotels previously, the Viceroy surpasses them all and this was down to the staff, who treated us like gold the entire time. They were wonderful. Situated roughly a 10-minute drive from Ubud centre, the hotel offers a complimentary shuttle service multiple times a day. Surrounded by picturesque local rice paddies on one side and a lush rainforest valley on the other, the location is simply breathtaking. I cannot recommend this hotel highly enough.

Regarding the hotel, there's nothing I didn't like. However, my experience in Ubud was somewhat disappointing. I visited around 20 years ago, and back then it was serene and beautiful. However, now it's incredibly busy with heavy traffic, reminiscent of Kuta. We were advised to visit the Tegallalang Rice Terraces (a 20-minute drive north) before 7 am to avoid the tourist crowds. After that time, it becomes somewhat of a tourist trap, akin to a Rice Field Disneyland. We arrived around 6:30 am and found it stunning.

From the moment we arrived, we were made to feel at home. Throughout our stay, we were super impressed by just how friendly and accommodating the team was. When one person in the family wasn't well, they made whatever food appealed and provided home made brew to make the person feel better. My wife and I were celebrating our anniversary and the team went out of their way to make it a memorable one! Food was excellent, the views amazing, the spa - incredible, the villas - the best! Its a little pricey but in my opinion definitely worth every penny.

Everything was great. We had no complaints.

The hotel is beautiful set in the Ubud jungle. We had the most amazing room with our own private pool over looking the jungle. It was lovely and private and HUGE! The staff are amazing so friendly and couldn’t do more for you. Facilities such as the gym and spa were great. The gym is the best I’vehad at a hotel. On the last evening they filled our bath with rose petals which was such a lovely surprise to end our honeymoon! 😍

We had a fantastic time at the Viceroy. There is nothing that we would change about our experience! An amazing hotel perfect for our honeymoon!

Perfect customer service, they really know how to satisfy their guests, and make each guest feel special

We had the most amazing totally private infinity pool just outside our room. It was heated to 29 deg and was 1.45m deep, with a wonderful private view of a bushclad hillside across a gully. We put the 'Do not disturb' sign on for the whole 24 hours that we were there and nobody disturbed us at all. It was very peaceful, relaxing and rejuvenating.

Breakfast selection was fine for me but not as extensive as what I would have expected for a hotel of this calibre.

Superbly friendly and capable staff, good food and drinks, location and grounds are amazing. Addition of the l'aperitif restaurant and cocktail bar is out of this world and sets a new standard for classy Balinese Hospitality. This was our second stay at Viceroy, this time with our baby of 7 months and they were amazing in facilitating us with all our extra needs. Would definitely book a third time!

The hotel was in excellent condition and our room was stunning. The staff were brilliant and made us feel welcome and special on our honeymoon. There is also a convenient shuttle service into town.

We paid for an airport transfer thinking it would be in one of the hotel cars, but it ended up being a driver and car from outside the hotel, which wasn’t to the same standard. This was disappointing as our original plan was to arrange our own transport to the airport, which would have cost us at least half as much, but we thought we’d treat ourselves as we were flying home.

The staff were just amazing!! Nothing was too much for them. the resort is also spectacular looking out onto the jungle. I can’t recommend this resort enough for those wanting a quiet time to unwind in luxury.

There isn’t much to fault at this resort. Just keep in mind it is away from the hussle and bussle of bali and you will spend most your time at the resort.