The front desk staff were very friendly and helpful. They attended to use with patience and care. They assisted us with our luggage and items we ordered as souvenirs from grab and they kept well for us and labelled carefully with names and phone numbers. When our grab drivers stopped in front of the lobby, they immediately walked up to help us pick up the luggage, even though this is not a five star hotel but the service is definitely better than other hotels I have stayed. Rooms are exceptionally clean and comfy. Even the toilets are sparkling clean They serve good breakfast too! With the affordable price, this stay definitely exceeded my expectations. Thank you fave hotel for such a pleasant stay for us.

The rooms didn't have good soundproofing, but it's manageable

The staff were very friendly and helpful. The room was a standard Favehotel decor etc.

Due to being on a busy road, the off-street front parking area sometimes got very congested thus making it difficult to walk in between the cars. The hotel has an underground car park so guests should be encouraged to park in the basement. There should be a ramp to the front entrance to ensure accessibility for all.

Hot shower, albeit an overhead one. Helpful staff, some English spoken. Located in fairly upmarket area, not many street eats nearby, though plenty classier options, and malls. Room well equipped with lights and plugs, comfortable beds, clean. Modern corporate hotel.

Wifi bandwidth issues meant slow at times.

Good hotel for a good price per night. Staff is helpful and proactive. Breakfast was nice and plentiful

There is music playing quite loudly until late in the evening on the hallways for some reason

Breakfast is really good for the price. Quality and replenishment is really fast. Location is good, every where is nearby.

No compliant.

Nice room, helpful staff

Electricity in our room would occasionally cut out so the air-conditioned beeped on and off a lot during the night

Great value for money. Breakfast is average. The staff were really helpful and friendly. We weren't in Medan for too long but the location suited us. The room was clean and the bed was comfy.

I always use this hotel when in medan. Love the white interior.. thats all. Staff is great too.

The towel need to replace... I brought mine tho

Very good wifi. The staff is also very friendly and know your name. They greet me every morning which is a nice personal touch.

Nothing

The breakfast menu is quite varied. Location is strategic. The bed is comfy.

The bread is not adequate. The hotel should provide 2 dispensers of mineral water.