Hotel Santika Bengkulu

Staff is accommodating, friendly and hospitable. Bed is comfortable. Shower pressure is excellent. Breakfast is extensive and delicious.

Weak wifi. Not much though cause other areas are just perfect.

Customer Service is excellent

the air condition unit switch off automatically every 1.5 hours. And then need to open the front door to reset

Everything!!

The bed was ok.

The staffs, foods are exceptional

The elevator, kinda old

Nothing excites us. We regularly visit and stay in different hotels in Bengkulu We also regularly use Santika in different cities. These build our expectations when we booked to have our stay in Santika Bengkulu this first time.

Many things can be improved. I have to say: too many things A. Room There is no fridge in the room. Linen and towel looks very old, need for replacement. Only bath towel is provided, no hand / face towels. I confirmed to the house keeping and they have none. B. Services: 1. Check-in I received two debit notifications from my credit card company. First, immediately upon check in. Second, two hours later. These created concerns. Luckily, the reception called us that they have made double charging, but have cancelled one of them. This explanation is a relief, but still leave a lingering question on how it can happened. I asked for the proof of cancellation and the reception lightly said that it and I CAN COLLECT IT AT THE RECEPTION DESK. Of course, I went down immediately to collect it, before the staff in service change. But, this shows the level of service. In one word: Unprofessional 2. Second key. We normally ask for two keys so we can move independently. Some hotels provide them as a standard when we check in two people in a room. Some other hotels provide upon request. This hotel DECLINED our request for the second key, even after we insisted. 3. Service In the second day, we found that our newly replaced towel badly smells when we use it as a face towel. We asked for replacement, but we only get it after a second call. We have waited 30 minutes between the calls. The same happened when we need an additional coffee sachet supplies. We only get it after the second call. The repeated call and the waiting time is unacceptable. 4. Check-out Upon check out, I requested the printout of the hotel bill/receipt. The junior receptionist handle our checkout tried to printout unsuccessfully. She asked for the help to her senior colleague. But this senior receptionist said that they don't print the receipt for booking made online. This is OUR FIRST EXPERIENCE. Finally the front office supervisor stepped in and we get our hotel receipt.