We enjoyed our stay here. The location was fabulous and we could walk everywhere, very central! Our room and hotel were lovely with great history. The hotel has been beautifully renovated/restored. We enjoyed our view at night sitting on our balcony. The breakfast was fantastic in the restaurant downstairs - a great start to our days! The staff in the restaurant were very attentive & welcoming, and the breakfasts were huge. The hotel staff were exceptional - Our luggage didn't arrive for 48 hours and they were more than happy to call the airport for us and keep chasing this up, something which was overwhelming for us not speaking the language or having phones that could make local calls. We really really appreciated this!

I think that Nikos Kazantzakis would have liked the room named after himself. Excellent bed, working airco, decent shower, separate toilet, small balcony. And an abundance of books! The breakfast was perfect. Also, I'm curious as to what the recipe is of the welcome drink. The staff were helpful and professional.

Booking.com mentions a free airport shuttle, whilst the actual transfer is EUR 20 one-way. I was aware of this before the transfer, so no harm done; the booking.com website should be updated. I was lucky with quiet neighbours, as the rooms are far from sound-proof.

The property was clean, breakfast was exceptional and we loved having it in our room, albeit an extra €10 but definitely worth it. Staff were amazing, super friendly and each one introduced themselves to us when they saw us. We even got a personalised restaurant recommendation list. Parking opposite the hotel making it super easy when driving. Location was also great, quick walk into the centre of town. All issues/queries swiftly handled by front desk staff. Will definitely visit again.

N/A it was a great stay!

Located on a busy, urban square, the rooms (3 to a floor) were very quiet and soundproofed from the street noise. Both of our king bed suites were attractive, spacious, comfortable, and well appointed. Everything worked and there were outlets by the bed and sink. The rooms had little balconies. The staff (front desk person), Marie Lena, super friendly and helpful with our luggage and gave us a solid referral for a dinner spot (1/2 block walk, penthouse restaurant with good food, cool music and super harbor views — N’tore Toucan). Also a positive, proximity to Hereklion Airport. We early morning flights out.

We booked this property in part, because the Booking.com listing said they had parking and we had a rental car. when we arrived, we found out that there was no hotel on-site parking so that was a little misleading. It was a huge hassle getting around the densely trafficked maze of streets surrounding the property to get to a close by lot. However, there was a reasonably priced (5 euros for overnight) public parking lot across the street but it was one of those places where you get parked in and then can’t get out (see photo). Our car was completely surrounded. We were assured that we would be able to get out by the morning, and as it turned out, that wasn’t a lie.

Great location on Eleftherios Square with a balcony. Bus to Knossos goes from just outside, Archeological Museum is across the Square. Short walk to historic areas, town Centre restaurants and to the Harbour. Interesting themes to rooms - we stayed in a K suite full of books, that celebrates the famous Cretan writer Nikos Kazantzakis. Comfortable bed and good wet-room shower. Staff were lovely - very helpful and friendly.

Road and aircraft traffic noise (it's under the flight path of Heraklion airport) - OK for a few nights stay and with earplugs. Complicated breakfast choices. Room has a kettle and cups/plates, but fridge was very small and not very cold.

Breakfast was delicious. Location was comfortable, and the waiters kindly closed the door near where we were sitting, so we weren't in a draught. They used the main door instead.

Breakfast could have been enhanced by being able to have coffee on demand. One (delicious) cup was not enough, and I expected a continual supply. Also I was disappointed that the tea, which I prefer to drink at night, in the room was not complimentary.

Centrally located, the hotel was clean and nicely decorated. Staff were also very helpful and nice especially when we sought about recommendations for restaurants and for directions.

The room was clean and nicely decorated however, the shower was next to our bed which we thought was a bit odd but this is just a minor issue we have noticed and didn’t affect our stay overall.

Although I could not enjoy the hotel as much I will have loved to because my husband's flight was delayed, both Georgia and Marielena at front desk have don't their best to make my stay as good as possible The hotel is super well placed to visit the old Heraklion and it venetian port. I also loved the selection of wines & snacks from Crete (Inc cheese!) in the fridge

Nothing

The helpful staff. I wasn’t happy with our room and the friendly lady at reception sorted out the problem. we were offered a much more comfortable room which suited us a lot better

in the first room we had - the open shower was right next to the bed. not great design

Very Comfortable and Clean room, Excellent Central Location with View from the Balkony, Good a-la-Carte Breakfast Options. Exceptional Hotel and Restaurant Staff!

The multiple "smart" features of the room are not always glitch-free, and some elements (e.g. Shower) sacrifice functionality for design.