Mercure Toulouse Sud

A very attractive establishment. The room was well appointed and great detail was placed on colorful lighting throughout. The breakfast was delicious with attention paid to cleanliness.

One staff member put a black spot on our stay. This late afternoon Saturday employee displayed the worst in customer relations. We checked in, went to our room and shortly thereafter proceeded to the front desk for purchasing a cold drink for our drive into Toulouse for sightseeing. All was fine till our return. Abruptly and rudely he demanded our Coke bottles back. I replied, “ we discarded them”. At that he accused us of stealing and went on and on scolding us as if we were children. In reality, despite what he said, we never heard a word about returning the bottles! Total unacceptable behavior.

I did not have breakfast. I asked to use the Nespresso coffee machine and they said yes (free of charge). It is far from the center (I knew that and it's ok as I needed to be in that area). But getting to the center using the Teleo + metro is very convenient, about 35 minutes, and the Téléo experience is a plus.

Appreciated the little gym they have, has nice cardio machines and you usually have it for yourself so that was a very nice plus. On top of all the other services that were great. Shoutout to the breakfast cook we had who was incredibly friendly and did let his creativity speak to prepare us an amazing "pistache framboise croissant" 👌😄

All spot on, nothing to complain.

The breakfast was very pleasant and had all the elements to please both American and European tastes. The running and walking trails were right out the door and offered miles of trail to the center of Toulouse. My luggage was lost and the staff was not only completely empathetic but also assisted me in calling Air France to try and find it.

Staff very helpful. good location for the casino for dinner and a show and secure parking . Good size room soundproofed and lovely bathroom . Excellent bed , very comfortable and quality bed linen. the breakfast was excellent. Unlimited hot and cold buffet, excellent range of hot drinks.

Nothing

Good location for what we required . Clean , good reception staff well organised . Nice welcome

Nice variation of breakfast but very expensive we were offered the express breakfast which was better value for money . No other problems

Loved the hotel vibe, atmosphere which had beautiful mood lighting., staff friendly and welcoming. Beds of an excellent comfort and room was modern and immaculate as was the en suite. Free outdoor parking ans easy to find

Nothing.

Breakfast substantial and varied. Location ideal for a hospital visit (5 minute walk away).

Some of the grouting in the shower area requires cleaning / bleaching.

Welcome was excellent. Staff very friendly and helpful. Room, hotel location, ease of access and parking excellent. Thank you Mercure Toulouse Sud for your welcome. We will be back.

The breakfast good and varied, the location was also good.

there's no room service as per there's no actual kitchen in the hotel, we ordered some salads they had and the quality was poor.