Mercure Chantilly Resort & Conventions

We were allocated a large room on the top floor with a view over the pool and golf course. The room and bathroom were very clean. We dined in the dining room which has a lovely view of the golf course. The food and service were excellent and reasonably priced. Breakfast was also good. Staff were polite and friendly.

The carpark was some distance away from the hotel rooms. The hotel grounds are quite shabby , not manicured as you would expect in such an ideal setting. The grass in the area around the hotel was quite long and full of weeds. By comparison, the golf course looked well cared for. Btw, I’m from Australia, not HongKong as recorded by Booking.com

good locations, spacious, good rooms, there is still a on going problem in that they have taken off my debit card £693.46 at booking in, and when I vacated on the last day, paid my bill in full £827.27 including taxes, but they have not repaid the £693,46 that they took when I booked in, and I’m still waiting, so I’m going to have to contact booking . com on this also the bank, over this fraudulent account practice, others in our group of 30 people are having the same problems, so I’m not going to use this hotel in the future again, please advise on this situation ASAP regards Brian Willmott.

well kept, good furnishings

We had a brief stay but the bed was huge and comfy, the room was very clean and it had a really great breakfast! Loads of choice and tasty food

The hotel is missold in terms of location. We ended up here due to cancelled flights from Charles De Gaulle and on Booking.com it states that the hotel is 14km from the airport. We had been stranded due to a cancelled flight and booked late at night with two elderly relatives and two children under 9. We couldn’t believe it when we got in a taxi to discover the airport was 40km from the hotel and we were stuck with huge taxi fares (way more than what the airline would cover) both to and from the airport with no opportunity to find an alternative due to the late time of day. We were not the only people from our flight that were caught out by this. This needs resolving on the website and I will be seeking compensation for the mis-selling of this hotel as an ‘airport’ option.

Breakfast is really complete and we can have fresh eggs instead of egg powder scrambled eggs. Drinks at the bar were "generously served" for the price. Access to the pool/sauna/hammam was an added value, especially in the evening when you prepare to the bed and a good alternative to a walk outside when the weather is awful. The bathroom is fully equiped and you don't have to wait long minutes to get warm water. The bar is cozy and comfortable sofas welcome you to listen some soft music (piano sometimes, and playlists) while is easy to talk with your friends. The crew is really helpful whatever you request, and despite the Covid conditions, you can guess the smiles behind the masks. For rainy days, the Castel and the Stabbles of Chantilly are close to the resort and worth of a visit, including the Condé Museum and Horse Museum.

The weather has not been in favour of walking in the forest (November rain !). We were neither in position to use the electric bikes due to the rain. The car is necessary to go anywhere including places to visit, but it's neither the responsibility nor the role of the resort. However, beeing so close to a beautiful golf is really a plus for those practicing this sport.

nice rooms with view to the golf fields nice breakfast hotel is located nearby beautiful forest, we biked in the area Staff was very friendly and helpful

the eating room was nice

the seating area was fairly small and cramped and the chairs were really low to the ground; it was like sitting on the floor

Relaxed atmosphere, great food , bike hire and use of pool all good

A bit out of the way and the bar shut at 11pm

very friendly staff, great location

beautiful hotel in a good location and nice surroundings, comfortable and clean room, nice restaurant

swimming pool is small and was overcrowded, the sauna wasn’t functioning

quiet location and easy to reach. lovely bedtooms

bar staff at the outside bar seemed quite young and inexperienced