DoubleTree by Hilton Grand Key Resort

After travelling for 2 weeks and staying in mediocre hotels on our way here - this hotel was as manna from heaven. Keep up good job Hilton! Rooms are spacious enough, balcony option is good, breakfast option was very good, wi-fi signal is good and fast, clean, clean towels everyday, towels for the beach are included, water 2 bottles each day for free, transfer shuttle was good but sometimes bus was not enough for big crowds of tourists going to the town center.

Rooms were a little tired, no safe in each room. Room 174 has a beautiful view and hot tub right below the balcony and we were forcibly involved in any discussion and drinking and singing after it in this hot tub but without inviting us with all hot tub visitors. So take it higher floor or deal with it. Breakfast was included but you have to sign inventory receipt anyway at breakfast - but the error in billing was charged us twice. Good habit - to check your BILL. Management refund it and apologize immediately.

Breakfast was good

Price of the room we were give a price when we first booked with booking. Price change on Sunday, Monday 500 hundred. I was told the price between 2,031.00 when I left the price had gone up 1000.00 +. Will never book with you guys again. Made my trip nightmare. Please don’t every contact me agin for any reason. I will make sure family and friends are aware of your ways.

Pool and lunch services Breakfast Free shuttle to beach and town Fitness center nice

Resort was not directly on the beach. Have to take a shuttle about 2 miles to Smathers. Duval street about a 10 minute shuttle ride.

The hotel ambience Large rooms - comfortable beds The atmosphere at the pool side is lively and cosy. The bar and the bartenders provides good atmosphere. Personal customer service (GM Michael Knowles and Billy bartender) that ensured us extra days of stay Size of hotel perfect - not too many, not too few guests

Hotel should exchange carpets in rooms with wood floor for hygiene reasons Hotel implemented savings on daily room cleaning into on-demand cleaning, one of luxuries to stay in a hotel. Used too much time to ask for cleaning every day. Hotel a bit too much dominated by the US Army employees - especially at pool side

Overall I like the cleanest off the room spaciousness of the room the balcony looking over in the pool I love that a lot

What I did not like I don't know big lady for me the shower was too small getting in the shower to that glass door wasn't comfortable I didn't like the way how the faced basin we're just stuck in the corner it wasn't working for me the lighting even to put on makeup was not good what are my other biggest thing and I see biggest thing I was disappointed there was no microwave in the room that you could warm something if you wanted to warm your food you have to go downstairs in the gift shop I found that to be very inconvenient when you get down there there's a long line to use the microwave

The breakfast was excellent and a great price. Everything was nice about this hotel. The staff, atmosphere, and amenities were right in point.

If there was anything I somewhat noticed is that you can tell it's older, there were a few things in our room that still needed an upgrade. Outside of that I would visit again and tell others about it as well. Also I didn't use the transportation that they had to Duval street but I thought it was a great offer. Maybe extend the last bus to midnight

The staff was accommodating and friendly. The morning coffee was most appreciated. The pool area could use a couple more chairs, but overall it was a good experience and I'd stay there again. thnx

There were tiny bugs crawling on every surface (the dresser/desk/nightstands) and because of Covid the daily cleaning or fresh towel service was suspended (unless requested) which also meant the toilet paper supply was not being maintained.

Great location, especially if you’re flying in. Free shuttle buses down to the old town are great. Nice to able to relax in a quieter location, then head out for the hustle and bustle when you want it. We will definitely be back to stay here again.

A little pricey for our couple of nights stay. Guess the earlier you book the prices are better. Little tip, avoid a Saturday night stay if your trip allows. Double the price on a Saturday night!

Everything at the hotel was exceptional! The staff from start to end were so very nice. The room was nice, clean and the bed was very comfortable. The pool area was very nice and the towel service was an added bonus, as we never had to bring our towels down. One thing that was a negative was why have a heated pool in Key West in July? It felt as though we were swimming in a bathtub. It gave us no relief from the heat. That was our only thumbs down of the whole visit. The breakfast was awesome, the shuttles were lifesavers and the complimentary waters were a bonus. Overall, wonderful stay.

The heated pool in July was a head scratcher.

The manager Karina was AWESOME, provided me with a different room, when she found out it was my birthday. Recommended several wonderful places to eat.

I really wanted to give this a 10+ rating, however this 1 incident pretty much ruined the rest of my stay. A guest at the hotel was flying a racicist political flag from his balcony & when I bought this to the attention of 2 staff members, I was told it was freedom of speech & that I was the only person who was complaining. No action was ever taken & that was pretty disheartening.