Room was very clean and large. Shower was hot, had an ironing board. Had a very nice ergonomic spinny chair and desk in the room. AC wasn't noisy. My room was on a high floor so it was very quiet. Location is very convenient, 5 minutes from the beach. El Corral, Crepes & Waffles, and a drugstore are all within a 5 mins walk. Swimming pool was small but clean. It's nice to sunbathe. The front desk people are super nice. I was running a fever and they not only let me nap in the lobby, but also let me check in 3 hours early!

A cable broke on my floor so there was no wifi in my room. If an ocean view really matters to you, maybe this isn't the best. You can see the streets and rooftops, but only slivers of the sea. By no means is this a dealbreaker. There aren't actually those fancy veranda chairs by the swimming pool. The chairs are pretty old, and you just have to put a towel over them and settle for it.

Bed was spacious and comfortable. Room was also very clean and comfortable. Hotel is close to many restaurants, pharmacies, salons, laundromat etc so a very convenient location with lots of things within walking distance.

Our first room was on the 13th floor and the wifi was very unstable. My laptop couldn't even connect to it and my phone only maintained a weak erratic connection. We reported it to reception who told us there was a problem on that floor and it would be fixed that day. We stayed a week overall, and by the 3rd day the internet was still horrible. They moved us to an equivalent room on the 5th floor and the internet was fantastic there for the remainder of the trip... So it ended well.

Amazing hotel with delicious breakfast. It is by far the best place for morning breakfast. I’ve stayed at many hotels in Cartagena (my 8th time in Cartagena) and this has the best breakfast. The rooms were very clean and roomy. We had the 13th floor, just below the pool floor 14. You don’t hear the Chivas (party buses). It’s quiet and restful sleep. I will definitely stay here again. I’ve been to other hotels in Cartagena that were twice the price and they don’t compare in many aspects. Very secure hotel as well and accommodating for families as well.

It was clean and comfortable. Had a good night's sleep. Staff were helpful. Good location. I didn't use any of the amenities though - just there overnight to sleep. I would definitely stay again if i got a cheaper price (I booked last minute)

There was just a bit of water damage on the ceiling in the bathroom (nothing too big) but overall room was clean and comfortable. I think it was a bit pricey... but i did book last minute.

Room was big,comfy and cleaned daily, breakfast was a good selection of fruits, meats, and various other breakfast options, lastly the location was terrific for all the activities that I did so I could either use a walk or use public transportation

Not a hotel issue but the water to the city was out the last couple of days of my visit.

The star was very friendly. Liz checked me in and out she is so sweet. If you aren’t fluent in Spanish they speak English as well and are very patient. The property is in a great location to everything right across the street from two fast food places and Mac Dougins is a family owned restaurant a couple doors from the property. It’s a short 5 minute walk to the beach as well.

Breakfast needed a few more options if you are not a beef or pork eater.

I really like that they had a plethora of options to choose from for breakfast. The staff was helpful and nice.

I didn’t like that each time I showered, there was a lot of water outside the shower due to the poor shower doors. I also did not like that the cleaning staff don’t always change sheets when they come to clean. Bed was made but sheets weren’t changed.

Spacious rooms with comfortable bed and accompanying sofa. They had mini fridge, coffee maker and ironing board. Spacious closets. They provide nice breakfast. Excellent value.

The nearby beach is not great due to maintenance work. Beware plenty of scammers in the beach who try to over charge for everything. It’s not hotel’s mistake, mentioning this for awareness. The surrounding area is like a modern city with plenty of restaurants. I personally enjoyed staying in the Getsemani area where the restaurants and night life are more vibrant.

The hotel is located close to many stores and restaurants which makes easier to walk around, beach 5 minutes away was perfect, breakfast every morning was delicious, fresh and tasty, room clean and bed comfortable. Staff were very friendly and helpful.

Nothing

Fresh linen everyday Pool area good Towels available for the beach And staff were friendly and helpful

Check in on our day was a strict 3.00 and lots of people waiting to check in I am sure they could have pre registered clients and called when their room was available Breakfast was OK but could have been better