center of Shanghai. very comfy and surprisingly quiet. a historic building.

you don’t really stay within the original villa, but you stay at a newer building right next to the original one.

The rooms are decorated in a consistent style: elegant wooden furniture, excellent textiles, fluffy towels and comfortable robes. A wonderful shower with tropical rain mode and a smart toilet. Windows with classic shutters open onto the garden to wake you up in the morning with birdsong. Breakfast is varied and delicious. Quite cozy, there are no endless buffets, but every item is good and worth trying. The territory is a cozy garden, which is equally good to wander around in the morning and evening, hiding from the bustle of big Shanghai.

What I would like to improve: the readiness of the staff to resolve issues of English-speaking guests, including issues that go beyond the capabilities of the hotel. The arrival area is not very convenient - you unload your suitcases on the roadway.

The room cleaning lady 吕姑娘 is great.

The broken mirror needs to be fixed, not just use tape.

History,Location and facade

Bathroom,bathtub,no toilet bidet

The architeture of the builldings and the garden. The atrium was magnificent with its enormous stained glass windows with beautifull Art Nouveau motifs. Beautifull paneled surfaces and carved wood all over, particularly on the staircases of both builldings. Breakfast was good, with reasonable choice of bread and pastries.

The delay on check in. The room wasn't ready, and althoug i asked previously for an earlier check in, since i would arrive early morning from europe, they told me it was only possible at 3 pm. Even so the room wasn't ready by that time. After some insistance, they gave me another room, saying it was a better one, and already prepared, but finaly it was in a new extension building and had no bath tube. The staff didn't speak english well enough to be understood.

In general, the room is clean, location is great. Didn't had breakfast as I was rush to back to Office work. Exceptional customer services provided by the night shift lady: Ms. Chau, she handled all my concerns and worried. Although it was pre-booked two day, and charged me in-advance as your booking office staff was not able support, but she handled very well, and promised it will return. very clearn explanation ! Great member !

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Decoration of the room and common areas is great. Well equipped room, bathroom with a window, bathrobe and soft towels. Quiet rooms and fresh air from a garden. Garden is small, but cozy. Your neighbours are nice cats.

Small stair in the lobby — it’s inconvenient to move big luggage. Non-Chinese speaking guests spend more time to solve the issue. And be sure to ready pay deposit on check in.

Staff are very warm friendly and helpful

Room space and stationary, shower door. Coffee in the hotel are poor quality, no oat or other milk for people to choose (like me who do not drink normal milk coffee …)and the price for a tiny cup of coffee at CNY68 per cup is far too expensive than any other 5 star hotels around the world 😅

Location is superb if you like this cute local neighborhood. Close to metro station, Julu Lu for food & bars, Huaihai Road shops are fantastic. Older style hotel with beautifully renovated rooms & bathrooms. Staff are friendly and helpful with English. Quiet setting with a lovely garden outlook from the breakfast room.

Very beautiful castle, helpful and kind staff, good and lots of options for breakfast

The location wasn’t the * most * convenient since i was mainly using the metro