The St. Regis Beijing

One of the best stays of my life and that was thanks to Neil and his team at the St Regis. It was my first time visiting China and I cannot wait to come back. The team went above and beyond, booked great restaurants so I was able to try the local food, organised tours with very experienced guides who spoke fluent English. Indeed, my tour with Angie was the highlight of my trip. I had such a short time in Beijing but because of her skill we were able to pack all the major sights in. It's quite an intense experience going on a private tour due to the 1:1 nature but I was in great hands with Angie. She was extremely knowledgeable, brought all the history and legends of the Chinese dynasties to life and above all it was so much fun! At the end of the tour and my trip I was incredibly sad to leave Beijing and I credit that to the phenomenal hospitality of Neil and the team at the St Regis. Thank you all for such a warm welcome and amazing hospitality.

Firstly, the staff. Everyone was very polite, knowledgeable and helpful. They made us feel welcome, cared for, and part of a St. Regis ‘family’. Second, the building itself. It has a 90s Hollywood movie glamour feel (Home Alone!). Their Christmas decorations were warm and festive, the Park bar was classy and the bar staff were both excellent, the lobby lounge was welcoming and the afternoon tea is delicious. The bedroom was spacious and had character. Finally, the food (and in particular the breakfast) was very good.

The bed was Ok, but a little soft. A minor issue!

This hotel has made it through Covid and lack of foreign visitors utterly unscathed. Pristine as ever and showing no signs of aging. Just utter luxury.

English skills of front desk not as great as they used to be - understandable.

I quite enjoyed the selection at breakfast; there was a good balance between Chinese and Western cuisine. In addition, my room was very comfortable and the bathroom and room service were all exceptional. All the staff were very accommodating and did everything they could to make my stay pleasant. I would stay here again for sure.

I do feel their commitment to privacy was a bit too strict. For example, when I ordered room service they would call me to ensure that they could deliver it because my Do Not Disturb sign was on. I felt this was a bit overboard as I obviously wanted my meal delivered and was waiting for it; there was really no need to call and ask for permission to ring the doorbell for something I was expecting. Otherwise, I have no complaints. The rest of my stay was pleasant.

the pillow is big very good pillow

the price is on the high side but I got a free upgrade

Attention to detail, care of guests, friendliness and helpfulness of staff, lovely spa, hot spring and sports facilities, a family feel.

Staffs generally speak very good English which is rare in China even in top hotels.

None

Staff were amazing and very accommodating. Made it very special for me.

Nothing at all, it was a lovely stay.

Swimming pool

Room is a bit outdated

Great service