Novotel Santiago Providencia

I enjoyed a seamless stay at the Novotel Providencia. Very pleasant and happy staff, cleanliness was impeccable and the rooms were fitted out superbly. Lighting was well thought out, bed was super comfortable with great pillow selection and the elevator smooth and fast.

Restaurant menu was surprisingly basic considering the standard of the rest of the hotel. First 2 breakfasts were hot when they should be with a good selection of fruits and condiments. The last 2 breakfasts were luke warm at best and for some strange reason the quality and variety of fruit and olives etc available was nowhere near the standard of the 1st 2?

It is an excellent location in a very safe neighborhood. My wife and I are retired and we felt very safe walking home at night from neighborhood bars and restaurants. It is a 5-7 minute walk from a metro line that takes you to all the main attractions. There are a variety of very good restaurants within a five minute walk of the hotel. The front desk staff (in particular Christina)were very helpful. I had an issue with my plane reservation and they were very helpful to rectify the problem. The hotel pool was heated properly. Highly recommended.

Nothing

The breakfast buffet is one of the best I have ever had. The variety is impressive, the coffee is amazing (try the expresso machines, especially the vanilla cappuccino!), staff is kind and accommodating. Honestly the breakfast is well worth the price, especially since food is quite expensive in Chile; you won't find a better price for such an amazing breakfast. Apart from that, this hotel follows all Accor standards: great structure, great beds, great lighting, clean and comfortable overall. Staff is generally kind and attentive, apart from the room service (more on that on the next section). Props to the sauna and pool, accessible to all guests (sauna needs a reservation); a great relaxing option for the end of the day. The location is simply perfect, in the heart of Providencia, easy access to the subway (5min walk), to bars/restaurants in the region (10-15min walk) and to shopping options (Costanera Mall is a 10min walk as well). This hotel has everything going for it and I doubt you won't have a great experience staying here.

There were only two problems with my stay. First, the shower door didn't close properly, so after every shower the bathroom floor would be flooded. A minor inconvenience in an otherwise amazing room. The water would dry quickly due to the dry climate in Santiago, but still they would be advised to fix that. The second and most troubling problem was the room service. Staff was uncooperative on the phone, sent me a cold hot-sandwich (!) and when I phone back to ask them to heat it properly, they said they would be right over and never came. I was so tired (hence the reason why I ordered room service!) and it was so late that I just gave up. Honestly that seems unforgivable and in contrast to the rather pleasant stay otherwise.

The breakfast was amazing. Had many choices to choose from and there was always a table available to sit at. The staff is friendly and most speak English. Couldn't of asked for a better location. It was walking distance to the shopping plaza. Short trip to Saint Cristobal and the Zoo. Great restaurants and cafes close by as well as a mini market around the corner.

I wish our room had a view but we were across from apartments or condos. Maybe we could've upgraded to a room on a higher floor.

The bed and pillows are super comfortable. Great sleep.

Gym had no towels. Low quality breakfast despite the quantity. Majority of the pastry items were super dry. Only white bread was found. The jams of low quality, full of sugar. The cereals are served with a spoon which is left inside the bowl so not very hygienic. The bacon was hard as a rock. Eggs were not tasty at all. Tomato was old. Not to mention the service at breakfast is inexistent.

The hotel location is very central and walking distance to restaurants and supermarket, great location! customer service was excellent from reception staff to housekeeping staff and restaurant staff, everyone seems content and happy to assist. Fernanda from reception was very helpful and welcoming, The room was comfortable and clean, the only thing I felt it was needed is having water in the room for travellers to purchase, after a long trip the last thing I wanted was having to go outside to buy a bottle of water.

The pool been in maintenance during our stay, we stayed for 5 days in Novotel and not been able to use the pool was very disappointing.

Location is perfect, a 5-7 min walk from Sky Costanera Center. The area was very safe and lots of restaurants and coffee shops nearby for food or snacks. A supermarket round the corner for cheaper source of essentials, water, etc. The hotel pool was superb.

Nothing, all great!

Great business hotel in the business district. The area felt totally safe. I used the gym and breakfast was good. Wifi connection good. There is a supermarket right next door which is awesome. The 2nd biggest mall in South America is only 10 mins walk away.

I had a chicken club sandwich via room service when I arrived late. Was un-eatable and cold. I didn’t order room service again…

The location was close to the metro. The room was spacious. The staff was amazing! They were kind and responsive. We speak English and they were patient with us. Two of the staff also spoke English. It was my birthday during our stay. They surprised me with a beautiful and delicious cake delivered to my room! The breakfast had several options to start your day.

Besides the superb location and the comfortable room, I’d aay that the friendly and super helpful staff is the most outstanding asset this great hotel in Providencia has.

Maybe ,could improve breakfast with a few healthier options. Besides the fruit and sone vegetables yhere was nothing else. But it did have variety and tasted good