Hilton Garden Inn Toronto/Burlington

great location near to Toronto airport, despite being just off main route to Niagara Falls…was in a quiet urban spot with impressive sound proofing….just the solution after a long day travelling from the UK. Breakfast was brilliant consisting of cut fruit/yoghurts/cranberries/granola etc followed by a full cooked (typically English) plateful….lovely eggs snd bacon…great coffee and orange to accompany …..great staff who were very helpful …

can’t think of anything….

There wasnt any complimentary items, breakfast, or even water. I liked the friendliness of the reception. They were sweet and helpful. The rooms were bright, clean and spacious. Microwave and fridge in the room were also amazing to have.

I informed the hotel regarding it being my partner's birthday. But they didn't even seem to acknowledge it. Which was very sad. Also, before our check out time which was 12 pm, someone unlocked and opened our doors (at 11am). I am guessing it was the staff. We didn't even get an apology for it. That was a little disturbing as me and my partner were enjoying our private space.

Liked having access at the end of the hall to get outside vs front door. Bed was comfortable. Liked Keurig machine in room. Facility was clean.

Front desk staff that checked us in lacked friendliness and offering info. Ie. Telling where elevators were, what time check out was, if we needed ice-if it was on our floor etc. I was the only one at the Front Desk when checking in. It wasn't busy.

Breakfast was excellent. Sure wish there was lunch and dinner available as we had no vehicle.

That we got charged for two movies the night we arrived and never watched any move as we arrived later. Didn’t look at my bill and see this charge until I got home so could not dispute it. Lesson learned. Will definitely check next time.

The staff was friendly and accomodating. I came down after breakfast was finished looking for hot water and milk, I found it and a very friendly staff member

My only issue was the individual I spoke to on the phone the day before, he wasn't as friendly and didn't seem to understand my questions.

Our only real interaction with staff was the cleaning staff on the day we checked out. They were extremely nice and made me want to return to this facility.

Shower had a broken diverter valve. Reported it to the front desk when checking out but it didn't seem like it was a that just happened issue, but more like an I've been bad for awhile. Thank god for the jetted tub.

This Hotel’s biggest asset is its own staff/employees. The ladies at the front desk were extremely helpful, always smiling and made our stay so pleasant. The manager and staff at the restaurant were so professional, so friendly and made us enjoy our daily breakfast.

Absolutely Nothing

Didn’t have breakfast. My daughter and I enjoyed our stay immensely. Most comfortable beds. Large airy rooms. With very good facilities. We would definitely recommend this hotel based on our experience it.

Bar was open past 9pm, which was a delight. Room was clean. Bed was comfortable. No complaints.

The curtains in my room didnt shut all the way so the sun shone in, in the morning. Eould of liked them to close fully so it was dark.

The amenities, location, living space

A few of the options that were unavailable in the bathrooms and lack of exercise equipment... overall no complaints at all though