Holiday Inn Hotel & Suites Surrey East - Cloverdale, an IHG Hotel

Outside the property, it was clean and looked very nice and well kept. Lobby was really clean and staff were all extremely friendly. The room was clean and had a few extra toiletries, A/C and heat worked really well, and the bed and pillows were very comfortable for a great nights sleep. There was also a fridge and microwave in the room. Location was (for me) a little far from Vancouver where I planned to site see but that was me and my planning being as it was my first time in the country, but also really close to the boarder. Lots of food close by including a grocery store, McDonalds, and Tim Hortons just a few blocks away and walking distance. They also had a washer/dryer for guests. Indoor pool was also open, no hot tub. FREE PARKING!!!

The chair for the desk was really old and used. Could also upgrade the TV. Could benefit to adding new plug in options to cater to usb and usb-c charging for devices.

the room we had booked was very spacious and the ladies at the front desk were beyond amazing! They accommodated us for early check and we’re so friendly and kind.

It was over priced for a Friday night. There was no long weekend or holiday so not sure why it was priced at $318 for a Friday night during the summer! We had no option except to book this hotel as it was next to the venue we were attending a function at. Hotels downtown were roughly about $150 the same night (just for comparison).

The hotel was fine. We usually use Choice hotels, but we liked the location of this one, and we signed up for another few days after our trip to Whistler, without using your "reservation" system. See below why ..........

You did not provide the actual street address of the hotel, only the name. We used a GPS with just the name and arrived at a hotel, just the WRONG ONE!!!!!!! What terrific service! NOT!!!!!!! So please remove all my information from your system. I will NOT be using it again. Instead I have signed up with the Holiday Inn rewards program.

This Holiday Inn Property is Managed & Operated by an exceptional Staff. Check-in was efficient, fast & my request for adjoining rooms fulfilled without problems. My European Family were amazed by this beautiful location, clean & most comfortable rooms and extra clean bath facilities. Front Desk Staff Friendly, Informative and Customer Service stellar.

The restaurant, attached to the hotel, is excellent. Great food and reasonable prices. The condition of the hotel is superb; I assume that it was recently remodeled. The fact that the parking is free is very nice. The pool was nice.

The person who checked us in was not hospitable. The process took too long and too many questions were asked. It would be nice if the pool area had a hot tub. The vending machines weren't working.

The staff was very kind. He explained we could get our room upgraded with IHG membersip and gave a suite. The room was much bigger than usual and the bed was so comfortable that we could sleep very soundly.

Air conditioner was set to automatically turn on and off. It made a funny noise whenever it started working.

Loved the pool and restaurant ..ribs were wonderful!

My only complaint but it’s a big one that sets this hotel little above a Travel lodge or a Motel 6 ..where news is censored. A world class hotel Ike the Pinnacle downtown Vancouver offer Fox News .. by the way this news station is number one in popularity in the USA . For FOX to be unavailable out of the hundreds of stations offered in your hotel speaks volumes to the clientele you encourage. So up to you world class or no class?

Breakfast was so delicious, they are freshly prepared and served. The server was superb and helpful. I will come back here again in my future trip here in Vancouver.

There was a little smell in my bathroom. but other than that I like my room.

The breakfast was excellent. Gloria in the dining room was so welcoming and great service. The chef made the best poached eggs! The hotel is central and easy to get to and lots of amenities close by.

I do feel for the price of the hotel breakfast could be included or a daily discount offered. We had a 3 night stay and only one 10% discount for breakfast.

Staff was receptive to a late check-in. Beds were very comfortable. Parking was easy.

TV wouldn't turn off, had to cover it. Room was right next to bright Holiday Inn signs, so it was hard to have a dark room.