Everything was very nice. We stayed with the dog and it was not a problem. Althought we had a balcony, but it was connected with 2 other rooms so you need to watch your dog. Dogs are not allowed to the hotel brakfast, but he can be with you if you sit outside. Staff was very nice and helpfull. I like the fact that this hotel is not wanting you to pay for every little think like in other hotels in this category. The pool and spa are was spectacular and the pool itself with the view and the bar is one of the best I've ever visited. Totally worth it. I also liked the rituals cosmetics in the room.

I missed the conditioner in the room and the pillows were not comfortable, room was very small, but we got used to it.

What a treat - this place was just amazing. Loved the small balcony and view. The mattress and pillows were super comfortable and the shower + rituals shampoo/lotion were just wonderful. I stayed with my sister and we totally loved the rooftop pool, lounges with this spectacular view. The food and drinks here are pricey but well worth it. The breakfast was also most enjoyable with a huge offering on breads, pastries, cold cuts, you-name-it. In addition the sitting area was also very comfy and you have the same table for the duration of your stay. The staff is also stellar in every way. I will most definitely be back!

Begrudgingly I would say if I had to pick 1 dislike then it would be the size of the room we had. It felt a teeny bit crammed around the bed. I loved everything about it except it could have been a little more "lofty" around the bed :)

At first, it was difficult to find the parking place, because not the name of the Hotel was written in the parking area, but we got the information from reception we parked in the right place. The staff was very helpful, they immediately prepared the sommer card and handed over the magnetic card. Our room was on the second floor, which we approached on foot. A small greeting card with our name was waiting for us in the room. In the entire room was cleanliness and sophisticated clean design everywhere. They paid attention to every little detail in the design. There were space for coats, shoes, and clothes in the closet. There was also a small refrigerator here. To the left behind the door was the bathroom with a large shower and toilet. The sink was separated from the bedroom, in front of the bathroom. There were also towels, hand soap, tissue, a large mirror with LED lighting, a trash can and a radiator for drying towels. Full equipment. In the bedroom there is a giant-sized bed, which was very comfortable, with LED lighting under the bed and at the headboard. We slept well in bed. The windows and curtains were large and let in a lot of light and the view of the mountains was beautiful. At breakfast, there was a huge selection of everything, fresh spicy cheeses, fruits, salami, food specialties, bacon, fish, eggs, fresh different types of bread, orange juice, wine. Our table was reserved for us at breakfast with our name. While we were having breakfast, we could read their offer for daytime activities depending on the weather, or we could also see the dinner offer. Of course all offer was refreshed every day. The hotel also has a wellness department, unfortunately we didn't try it now, but we will next time. All parts of the hotel were simply wonderfully beautiful and sophisticated, we are completely satisfied with the breakfast and everything. If we are in the area, we will visit the hotel again.

Nothing, everything were perfect.

Really good breakfast (although towards the end of shift there was no one to serve fresh eggs etc). Close to ski lift. Receptionst lady(s) were exceptionally professional and nice. Restaurant food good, but was almost impossible to make a reservation during that period

Because of the timing the price was double of normal and it was very unproportional to the standard of the rooms and hotel. The "view" from the window was on a building wall few meters across. Restaurant staff not very nice, even though professional - does not make one feeling welcome. Too small sauna, always full, they switched it off well ahead of the closing time and would not switch back despite our complaints. Loud tee maker in the relax room with plastic cups that completely melted from hot water. Parking lot when almost full, impossible to park into few remaining spaces.

Wonderful infinity pool and sauna area, excellent breakfast and dinner. Central location near gondola.

We were originally given a tiny room with a double bed against a wall,we asked for another room and paid £10 extra per night for a bigger room. We had a room at the front of the hotel and the bar in front of the hotel was noisy on a few occasions with smokers talking loudly outside and music audible when door opens.

Excellent location, staff were amazingly helpful and best breakfast spread ever! Will be back with the family for sure!

Parking was a little bit of a nightmare! Got blocked in by another resident but hotel staff quick to resolve! Tea and coffee facilities in the room would be a great addition

location staff kindness and helpfulness food (breakfast and dinner as well) sauna world

bit old and under equipped- in this respect bit overpriced hotel infinity pool water temperature

Breakfast was super various. Spa area was amazing. Room was spacious and clean. Bed was super comfortable. Location of the hotel was great as well. I liked that they had a big parking.

It is a bit pricey.

Charged an extra 25€ p person to stay by the closed pool

Hotel is located in the center and near to Planet Planai bus station. Room was well equiped and comfortable. The restaurant is perfect, offers delicious tradional food. Staff were kind and helpful.

Pillow was thin. Other things were right.