Schloss Hotel & Spa Pontresina

The hotel is very nice although our room is not that big but clean. The breakfast is bounty. They have transport to pick and drop you.

One staff at the reception is not that helpful maybe a new staff (I didn't get her name). Customer service is very important, they should look into it, they should find way to help the customer.

It was a short stay but of good quality. Professional staff. The reception was helpful, and the restaurant staff advised us for local dishes. The room had a wonderful view, and we could hear the silence of the mountains. We also tried the spa, and the view from the swimming pool was stunning. Sure to come back.

I had the best experience with my family. The staff was beyond welcoming. They were lovely and always caring. one of the best hotels I have ever stayed at, absolute stunning views and service

everything was perfect! no complains

Really huge facility in great location and one of the best spa I’ve ever experienced, sport massage after long hike was best idea and specialists are amazing, highly recommended

No restaurant available at this huge facility and also parking to be paid extra but I guess it’s quite normal in Europe small cities and villages

Everything was perfect. Awesome service, spa/pool facilities, room with free upgrade, views, food, and the castle design.

None

What a wonderful hotel! Spacious, elegant, luxurious, beautifully decorated, and with a breathtaking view of the Bernina group. The hotel gave us a free upgrade and our very comfortable room had three windows with a view of the river and towards the mountains. We also loved the swimming pool and its adjacent terrace. The restaurant is elegant and served first class food. The breakfast was among the best ever, with a great variety of dishes. We can't wait to come back!

The selection of food at the breakfast buffet was very large, and it included vegan butter and vegan milk options, which is not usually the case.

More vegan options would be greatly appreciated (e.g. scrambled tofu, vegan meat alternatives such as vegan sausages or vegan pastrami, vegan yogurt).

Cosy rooms, excellent SPA facilities and a good restaurant on site. Breakfast offers a lot of choices, including gluten-free and vegetarian options. It's located just next to a cross-country track so if you're into that sport, you should definitely consider staying here!

It wasn't clear what language the staff speaks - some didn't speak any German, French nor English. The staff at the reception doesn't provide much information and is a bit chaotic. Keep in mind that the car garage is a bit narrow so not easily accessible for all cars.

Amazing view from the room. Good spa selection. The staff was very friendly and helpful. Great breakfast with a wide selection of food.

The room was a bit warm. There was constantly some clicking noise in the room at night.

If you really want to experience the best, than this hotel is all worth it. It's luxury and staff so helpful and courteous. Food, bar, pool, spa all extremely amazing. It's really worth for it, you cannot miss. We stayed in the room with a mountains view and just breathtaking. Simply superb. I loved the pool, and one of the best massage I've had. I also loved the bar and it had some amazing single malts which I tried. Breakfast with amazing view outstanding. Connection with public transport was really near, so easy connection to transport to St. Moritz (its only 15min by bus).