Novotel Warszawa Centrum

It was our second time staying here and everything was excellent especially breakfast .

The staff where very nice and professional but unfortunately one of the 3 male bartenders made a rude unpleasant remark to my wife .I am very angry that I didn't report him or get his name as I didn't want to ruin a very nice night . I would recognise him again no problem, I should of made a complaint because maybe it would prevent him from making an unpleasant remark to future guests .he should have more respect especially to female guests.

The location of the hotel is very central and is right next to shopping malls, shops, a tram stop and central Street. We arrived before check-in time from a night flight and even though check-in should have been at 3:00 p.m., we got 2 rooms at 11:00 a.m. at no extra charge. Breathtaking view of the 27th floor, relatively large room, clean, excellent bathroom equipped with bathrobes, slippers, shampoo, shower gel and body cream. We did not order breakfast in advance and we were offered to pay for 2 adults and we received for 2 children for free. The meal was good even though they served the same thing every day - it was worth the price. The hotel has a gym which we used, there were live music performances in the bar downstairs. On the reception floor there is a room with board games that is open all the time. Very friendly and helpful staff.

The location and the staff were great. The hotel is very nice and comfortable, the breakfast, despite being a bit expensive was very varied and tasty.

However, the hotel is in a middle of rebuilding. That means that all the afternoon was very noisy and we couldn’t stay at the room at all ! Since we had two room, one of which was for 70+ couple it was critical for us. The hotel staff was very nice and tried to be thoughtful, but it definitely was a weighting factor. It should be more clear while reserving the rooms that after lunch time and until 6pm, every day, you cannot stay or enjoy staying your room

The location is perfect, metro and tram stations are nearby, it is close to tourist places as well as bars and clubs and restaurants. And the view was above what I paid for, but that was thanks to luck that my room was towards the main street.

Bathroom for two things, first is the non existent (or me not knowing about it?) AC that would ventilate all the steam and moisture out, this with inability to fully open the window (it can be opened only a little so no proper draft) created not so comfy atmosphere in the room. And the shower had appliances for handicapped, however to me personally they took too much space in the shower and I often banged my knees into them, but I understand to remove/add them for each visit would be too time consuming.

Clean room, the 35 sq. m. one is really spacious, so it was really comfortable to stay with child. Also, the lobby bar has children zone. Our child liked it so much, so we could relax while having a meal, that’s really a perfect match for families with a child (our is 2 years old). Besides, I would like to acknowledge staff responsiveness, everyone was friendly and always happy to help with our questions.

The only thing that gave us inconvenience was the location of the room right behind the elevator shaft. during the day it did not cause any inconvenience, but at night it was quite noisy, which made it difficult to relax.

Nice place- 1 min till center and 20 min till old town by walk, no need transportation. Good breakfast. Nice view from hotel rooms in uper floors. Air condition is comon in all the hotel but it is good.

Our room was next to the lift so you can hear it all the time. Only sauna without pool and very small so at the time it could be one or two people.

Breakfast was various. Location of the hotel is the best - near the most of popular transport types - metro, buses, trams. The view was marvelous. The staff did a very good job of cleaning the room, adding fresh drinks and making the bed well.

1) Inconvenient that the staff knocked for cleaning when I didn't plan to leave. Some hotels had systems that made it possible to see that guests were not there for cleaning. 2) Once they called from the reception because of someone's complaint and rather rudely accused me that I smoke in the room, despite the fact that I am a non-smoker. Instead, they could at least go to the floor - there was some kind of party in the next room and in the corridor until 2 am and everything would fall into place

Very quiet room. Door closing noiselessly ( important is one person has to leave early and another sleeps). Breakfast is excellent: choice and quality is great. staff was extremely helpful. The price to the quality ration is excellent.

I wouldn't say "did not like" but I asked for a recommendation for a run course (track), a person at the front desk said that this was the 1st time anyone asked him this type of question. Most of the European hotels have even a map with suggested running/biking courses. Would be nice to have suggestions from the staff

We stay here always when visiting Warsaw which we do several times a year. We choose Novotel because of location and the high quality of hotel. The staff is excellent and client service oriented. We will continue to always book here. Best hotel in Warsaw for price range!

Unfortunately we came at a time where renovations were taking place in the part of hotel we were in, which made staying in the room unbearable during the day. The hotel was very accommodating and we were moved to another part of the hotel right away far away from the noise. Hotel should be upfront about renovations planned and ensure awareness on booking/check-in.

We came to Warsaw after a few days in Krakow to find out that we had forgotten a gackage in Krakow. The people from the hotel reception helped me order a courier service to get us the missing package. It took registration to a very complicated polish app. Only in polish. Three hotel employees worked for 4 whole hours to make it happen. I am very greaful to Artem, Olga and Suzana. They were patient, kind, and polite through the whole process. In other words, they were great! Everything else was great, too. The location, breakfast, and the whole experience. Thank you very much!