Sutton Place Hotel Ueno

Great location right next to Ueno train station, so the property is connected well to the city and Narita airport. Other great areas are within walking distance. The room was pretty spacious. Finally the hotel is amazing value for money.

The property and the room were pretty old and dated. There was a lot of wear and tear (stains on the walls, water stains in the bathroom, not all areas were cleaned well). The room also lacks electrical outlets, doesn’t have usb outlets, and is accessed with a big heavy key (no keycard).

Location to Ueno (Iriya exit), grocery and shops in Ueno Station, Family Mart and other shopping malls was great. Room was typically small, but bathroom was large. Liked the fridge in room and access to shared kitchen.

Room size was a little tight.

Close proximity to JR station. Allowed us to keep our luggages between our stays in the hotel in seperate dates

Room is abit too small for big luggages.

The location to Ueno station was a bonus, only 3 minutes walk to the train. The Hotel room was small but I'm only there to sleep so not really an issue. Shower/bathtub was clean and water temperature and pressure was great. The room had aircon, a small fridge and TV, hairdryer and shower products supplied (no need to bring your own). Slippers, toothbrush and paste, a robe and other personal requirements are available at reception as you need them. I was there for 7 nights and had no problem with the room not being cleaned during my stay. I don't live like a pig so didn't need someone in the room everyday cleaning up after me, I appreciated the privacy of knowing no one was going into my room. Having said that, I placed my rubbish and towels outside my room door for pickup and picked up fresh towels and rubbish bags at reception as required. The staff are very friendly and accommodating, their English is great and will help with any questions you may have about your stay. The Hotel was around the corner from a Family Mart convenience store which was really handy for purchasing food, snacks, beer, drinks etc. There is a great place to eat two doors down to the left for Tonkatsu, a great set menu for a good price and a great tasting perfectly cooked pork cutlet, miso soup, rice and accompaniments. The hotel was a 10 min walk to Kappabashi (Kitchen town) known for anything to do with cooking, four good reputable Japanese Knife Shops, a plastic food model shop and everything in between for your kitchen needs. They have items you didn't know you needed for the kitchen until you see them. Fabric town in Nippori is only two stops away on the Yamanote line if you are interested in Japanese fabric and sewing accessories. The location of the Hotel to the Yamanote train line makes for easy travelling to all the popular areas in Tokyo city. It's a block behind the train line so you don't hear any train noise at all.

No complaints at all

Loacted 4-8 minutes from Ueno, depending on which part of the station you exit from- 8 mins to JR. Frontage appears in a pleasant wooden doorway, and, much like Tokyo, located in a vertical tower. Staff were bubbly and helpful- receiving and storing our 2 ski bags sent via Black Cat. Bathroom and bed both very nice. Only one pillow each- but we were out and about, so didn't really matter. Good temp in room, didn't use the heater/ air con unit (Winter) and remained a good temperature over night. Combini 1 minute away.

nothing

The hotel is in a great location, next to JR station and about 5 minutes walk to the Ueno subway station. The area is not crowded, many restaurants and convenience stores nearby, 5 minutes away from Ameyoko market as well! The hotel itself is a great choice. The room might not be super spacious but very comfortable and clean. Most of the things in the hotel are self-service, but everything is arranged in a very neat way so it is really convenient. Would stay here again!

Nothing that I don’t like

The location is perfect for exploring the area. Ueno Station is one of the main stations in Tokyo so its pretty easy to get from there to anywhere else. There is an entrance to the station behind the building, but also if you walk on the same street, there is another entrance. A healthy walk to temples/the park/other stations and we found it a fantastic base to get around Tokyo. Our bags got delayed with luggage transfer and the staff were so helpful and arranged for them to be delivered into our room when they arrived/while we were out. There is so many great food and dining options downstairs and a 7/11 downstairs which was very handy. The hotel also has washing/drying facilities which were super handy. All the staff were very friendly.

I loved the toiletries available in the reception area, but they needed more options. very limited with hair/face things compared to some other places.

The hotel is very close to the JR Ueno Station's Iriya exit/the subway's Hibiya & Ginza lines, making it very convenient for you to go around Tokyo. Hotel staff were friendly even if you don't see them all that often - they helped me receive a package my friend sent to the hotel for me, and were responsive to questions. The room is small, but the pictures on this website are quite accurate. Replacement of towels, etc. is self-service but it's all in the lobby so you can conveniently get it.

The aircon remote was a little confusing as it's in Japanese and the characters are tiny. Would help foreign customers if you can provide a translation for what the different buttons on the remote do, like how the toilet buttons can be read in English :)

Short flat walk from station. Single step from footpath into lift foyer. Quiet despite facing busy road. Well stocked Lawson convenience store across the road diagonally opposite. Friendly reception with wide selection of amenities (razor/hairbrush/ moisturiser sachets, etc). Complimentary water. Kettle in room. Firm bed which wasn't uncomfortable. Light switches by bedside. Good size shower for Japan with good water pressure and temperature.

It was close to Ueno station. (We had the choice of local food nearby or European at the station). The hotel was clean our room was upgraded so we had plenty of space. The shower over the bath had great pressure and the bidet/toilet was handy.

There was Japanese tea available in the room but no coffee. We are hot people so the doona was too hot for us.