Hotel Residence Inn Suites Cristina

We stayed here for 11 nights as we were relocating to Costa Rica. Initially booked this hotel because it accepted dogs. Quite honestly did not expect much from our stay, but we ended up really enjoying our time here. It was well located by Sabana Park with easy access to shops restaurants etc plus easy access to the main roads for our onward travel. We booked a 2 room apartment as we needed room to store the items we brought with us. It was pleasantly roomy and had a small basic kitchen, which was very helpful. The bed was comfortable and the air con a big plus! Breakfast was fabulous, with lots of choice. We didn't eat in the restaurant, but would if we stayed again. Without exception, the staff were charming, kind and helpful. The cleaners were excellent and really made a thorough job of cleaning our apartment every day. Another plus was the underground garage, which meant we could load up our car ready for travel in the morning and know it was safe. We would definitely stay here again.

There was nothing I didn't like.

The entire staff was incredible! Friendly, professional, hardworking and accommodating. The entire hotel was scrubbed top to bottom constantly! There were a few small issues in the room but they were addressed quickly. We were comfortable, my husband's disabilities were accommodated, our service dog was welcomed and we felt (nearly) at home for our stay.

Our only complaint was the restaurant that is attached to the hotel. We understand that it's not owned by the hotel but we don't think it should be promoted by them. The owner is extremely rude and condescending. He wouldn't allow our service dog for my disable husband to dine with us, even though I had checked the day before to make sure she would be allowed. He literally slouched on the couch near the front door to tell me curtly that dogs are not allowed. With a very difficult navigation for my husband to walk there and then be turned away it was extremely disappointing to say the least. We ordered from Uber. After over 25 years managing Food & Beverage in resorts I was appalled. Not one measure of respect, apology, resolution was offered. Pretty sad.

Suites Cristina has large suites, split between a bedroom (which has air conditioning) and a sitting room with several chairs, two tables, fridge, cooker, cupboards, etc.) which does not – but generally that’s not a problem in San Jose. . The bathroom leads off the bedroom and contains the room safe. the area is safe, and walkable to the big conference hotels nearby, but at a more affordable rate (not cheap, but nowhere is in Costa Rica). There's a small underground car park which is secure. The buffet breakfast was excellent, with made to order omelettes, and a varying selection of hot dishes, fresh fruit and cold breads/cakes. There's free coffee (very strong) available 24/7 in the lobby - you can take it back to your room and dilute it with boiling water. My only complaint is that they sometimes ran out of coffee in the urn, and the machine coffee was not up to Costa Rican standards! The pool is quite small, but kept clean; it's unheated which means that is can feel cold at first.

The pool is right in the middle of the breakfast area - although you are allowed to swim in the morning you are a bit like a goldfish in a bowl (so no-one does). There are only Spanish language TV stations. And I did have a bird inside the room at one point (possibly it had come in when the cleaner left the door open).

It was mostly good. The location, in La Sabana, which I close to everywhere, you can use public transportation or drive. It was very clean and the rooms have everything you need. They are very comfortable also. The staff was friendly.

Everything would have been perfect, but one night, the person at the front desk was a little rude with my wife. We were waiting for him to open the garage to park. My wife had to go there and ask for someone to open, although nobody was there. When he finally appeared, he didn't have a good attitude with her. It was a shame because everybody was friendly except that person.

Comfortable 2 bedroom 2 bathroom with kitchen and living area. Nothing fancy quite dated but perfect for us. Many of the people staying were repeat guests and the place has a family atmosphere. Location is good feels safe . Breakfast buffet good. L’ Olivo restaurant excellent . Sabana park great place to walk. The guests we talked to came often for medical and liked the home feel as opposed to chain hotels.

Pool area surrounded by breakfast tables not inviting. Never saw anyone using pool . Not enough outdoor space.

The location was great. The room was clean. The breakfast was good. It was our first time staying in a hotel with our dogs. The hotel staff was very accommodating and understanding of our needs while traveling with dogs.

The shower was always either scalding hot or just lukewarm. I was never able to take a shower at a comfortable temperature. That was the only minor detail that I did not like.

We have stayed at Aparthotel Cristina when in San Jose for the past 18 years. The hotel is in the center of San Jose, close to everything. The underground secure parking is important when you're in SJ on a shopping trip and your car is full. The wifi is great.The breakfast buffet is excellent and the front desk and all the Staff treat you like family. The management is constantly upgrading the rooms. The Restaurant Olivio has a private entrance from the hotel and serves excellent Italian food.

Nothing!

Super quiet hotel in Sabana, close to the main park, to city centre and to the bus station to Airport. Perfect to arrive in Costa Rica after long flight. Very cosy beds, fully equipped, spacious and very clean apartments, best value for money. Super nice pool to take a nip and super delicious and comprehensive breakfast.

Breakfast was amazing, Philippe was the best. Made me feel important and went out of his ways to help and made sure I enjoyed my morning,'s.

Elevator getting stuck while I was in it. Hot water temperature not hot enough, took shower just turning on hot water. Power went off for 2 hrs. With no comunicación about what was going on. Like its normal ?? Hall ways too drak at night??

It was clean, quiet and spacious. There was plenty of warm water. The beds were quite comfortable. There was a kitchenette with fridge and ice. The breakfast is nice.

Small things. English channels. There was honey at breakfast but impossible to serve. The omelette was a nice touch but the chef was adding ingredients with a teaspoon. Distance to city Center is not walkable.