Sommet Des Neiges

We were 2 adults and a toddler, and we stayed here for 6 nights. Check in: Smooth and easy. We didn't spend more than 5 minutes. Parking: At 20$ a day, it seemed pricey, but since we didn't drive, we utilized the facility to its fullest. Lobby: A library and village entrance make up the lobby, as well as a barbecue area. Misc: There is a play area for toddlers, a gym, pool, and hot tub accessible on level P. The hot tub had 2 divisions, one receiving water in the form of a waterfall, and the temperature was perfect. We didn't use the pool since it was a bit cold and it was a rainy day. Room: We booked a 1 bedroom suite. The renovations seemed recent throughout. The kitchen was stocked with some basic kitchenware and came with dishwasher pods. The washroom was extremely clean and had all toiletries available. There are 2 doors, one of which doesn't have a lock. There is also an ensuite laundry, enough for light loads and 2 detergent pouches were given. The living area had a comfortable sofa that transformed into a bed (strap is behind the middle upright cushion), and a door to peek into the village, as well as a balcony to take in the entire view. The TV didn't have Youtube or Netflix (not a smart TV), and had some basic channels. The bedroom had a comfortable king bed, decent closet and drawer space, TV inside the cabinet, and heating controls on the wall.

There is a hint of disinterest from the staff when they realize you don't speak English (you know, with the village being a tourist attraction and all), or (and this is just my impression) don't look a certain way that they expect, but once they saw we spoke well, and we knew what we were expecting, we received a much better tone and service. While that's highly incidental, this place had everything, and we would definitely stay here again. If you're not driving around, staying inside the village is the way to go.

The location .. the wifi didn’t work for a day and the management was very kind as they didn’t charge us for parking for our entire stay

The girl who checked us in was not supporting at all despite the rooms were empty due to covid she didn’t give us the mountain view room . Instead she said that if we want that we have to pay 60$ Cleaning charges .. this is first time the staff asked us to pay 60$ for room cleaning

Both concierges were fabulous, room was gorgeous, location could not be better, common areas were beautiful. Room service does a great job at cleaning the room before guests arrive. Bravo to all and thank you!!!

Booking.com is not clear on whether we get room service during our stay or just to clean up before and after. Either is fine but it's always nice to know ahead of time if it is only before and after our stay - like it was in this case..

Very cean. Room was well renovated and equiped. Location is ideal, right on the mountain. Underground parking is a bonus.

The spa was out of order. Would have been nice to have known in advance seeing it was a feature we were looking forward to. Room service was not available. Hotel undergoing renovation, but was not that much of an inconvenient. Price was high considering no extra services/amenities expected in a hotel.

Location of the hotel is fantastic. Very close to all the attractions, but not in a very noisy place. Beds are super-comfortable, the best I have ever had in hotels in Canada. Hotel is spotless. People at the reception are very friendly and helpful. The kitchen has absolutely everything, including dishwasher. The pool is big enough and the hot tub is spacious and very nice. I had a great stay and will be back for sure!

Nothing.

The hotel is conveniently located in the center of the Pedestrian Village; close to everything :)) King suite was spacious and clean; enough room for the family of 4. We had everything we needed, including washer/dryer. Swimming pool and hot tubs were clean and available for booking on a daily basis. Staff was accommodating; spoke English well.

The website of the hotel mentioned lodging privilege, which was free pass to unlimited Gondola rides for the duration of the stay (we stayed for 4 nights); however, the hotel denied to fulfill this privilege as we booked with Booking.com and not directly with the hotel. Nonetheless, after I insisted that we pay our money to the hotel directly, and not to any third party, the staff at the reception gave us these passes on two separate days. Also, you have to pay for parking :((

view was really nice, room was spacious and kitchen was well equipped

restaurants were beyond busy so much so that we couldn’t even find one to have dinner on our first night. on the next evening we ate at 4:30 just to make sure that we could get in to eat. best to bring your own food and take advantage of the well stocked kitchen and also easy on the budget.

Everything. rooms were spacious. kitchen was stocked. TV in living room did not have a remote that worked to switch “input”. we were told to bring a BluRay/CD player so we can hook up to TV but the TV remote and the button on TV did not let us change inputs. We could not hook up the CD player because of this.

wish it had an attached restaurant It isn’t a true ski in/out. short walk to lift but they should open the snow fence and groom the hill in front so guests can ski home.

The facilities were a bit dated, however they were very well maintained with certain aspects thoughtfully updated, like our room kitchen. The entire resort and village were very charming, with an old world feel. It felt very quaint with a broad variety of food and activities. We had our young children with us, and the compact village was a major amenity!

Our second stay here, and it works well for us. It is at the top of the pedestrian village, meaning that the starting point for many of the attractions is nearby.

Hotel does not have a restaurant, while nearby restaurants are crowded, rushed and loud at supper. Free wifi is very slow - I clocked the download speed at 5 mbps.