Grand Hyatt São Paulo

it’s just beautiful

there was a constant problem with the hot water in the shower. it was communicated twice. the first time someone came to fix it but it did not last. the second time no one came to fix it. communicated this to the reception who forwarded it to a manager who contacted me. it was handled again insufficient , the water was so hot you could not shower. an excuse is for this level and multiple complaint is bad

Great hotel and location to explore the city. Amazing and helpful staff really made the difference during our stay. The variety of fresh fruit and juices at breakfast was a big plus. Large room and great view.

Breakfast had a lot of options but the quality of the food was a real let down. The bread and pastries always felt like they were a day old, and the cooked foods seemed to be cooked in a hurry and with little care. For instance, the tapioca was quite dry and the eggs benedict were served cold. Hotel seems in need of a refurb and a deep clean of the carpets, especially in the rooms. In terms of the facilities, it was more like a 4 star hotel, not a 5 star one.

From the moment you step foot in the hotel the staff are incredible. They really go out of their way to make you feel comfortable and to make everything about your stay as easy as possible. I was travelling on my own with my 3 year old son and everyone’s helpfulness and kindness really stood out. The rooms were very clean and everything smelled so fresh! The bathrooms are gorgeous and spacious. Definitely somewhere I would recommend staying while in SP!

There’s not much around the hotel in terms of restaurants etc but honestly I don’t know SP well enough to comment on the location, it just didn’t seem like somewhere you can walk out the door and go to a shop or cafe, but Uber is great and cheap in the city.

Buffet breakfast very good, with excellent choice of foods, well presented and exceptionally clean. Good service throughout. Room was comfortable, practical and clean, with comfortable mattress and amazing view of this part of São Paulo, especially at night. Bathroom arrangement was good and shower worked perfectly!

Access to swimming pool via restaurant seems cumbersome to say the least!

Everything! The location, room, food, and especially the staff! Everyone we talked to or helped us was amazing. So nice from the time I contacted regarding my COIVD test to travel back to USA. They made the appointment for me and the lab came to my room. I have so many good things to say about this hotel and the staff! Amazing! My next visit to this city, I will stay here again for sure!

No comment here. The property is awesome.

A bit far from city center but in the middle of business district. Friendly staff, amazing facilities! The toiletries kit quality is amazing!

Nothing much to complain about for the stay :)

Excellent staff. Incredibly friendly and competent. Incredible gym facilities and two very nice pools (indoor and outdoor) Great breakfast; lots to choose from and very fresh.

Fantastic hotel! Very comfortable beds. Large and comfortable bathroom. Big room. Great view from room. Hotel has everything. Great gym and sauna/spa.

It is a very large hotel with lots of business travelers. There is nothing wrong with that - but it is definitely not a boutique experience :).

the gym is amazing, restaurant was delicious, room spacious.

no places available to sit in the swimming pool, we had to sit in a table very close to the smoking area, so we had to move because of the annoying cigarette smoke. I hope the hotel move the smoking area far from guests. also, a lot of dogs barking everywhere. our mattress was awful, there was a part very down.

I had a wonderful 4-day experience here! The room is spacious and clean with complete amenities, and the view with the bridge and lake is perfect. And the staff is extremely helpful.

There are no plug plot at bedside.