The Westin Melbourne

I LOVE EVERYTHING about this hotel. Every single time we come to visit and stay, the service is absolutely amazing. The glass of bubbles on arrival was a lovely touch. The quality of the food served in the lounge area was amazing. And how quickly things got done. Thank you to the maintenance man who came and fixed the blind cord that broke. We didn't think we'd get to see our great view, but he fixed it, and fixed it fast. I seriously wish I could live here and be a Princess every single day, because that's what I felt like. Thank you to everyone at The Westin.

I loved everything. There is nothing that I didn't like.

the shower leaked, and the rain shower flooded the toilet floor

Wonderful staff, including Ian on the concierge. Couldn't have been more welcoming and helpful. Beautiful accommodation. Pool and spa were great and very quiet, which was lovely. The room was great. Was ideal location for our musical and for shopping, galleries etc Will definitely return.

The lights in the room, which I could not isolate, either all on or off and the conditioner in the bathroom, which would not come out of the pump and was fixed to the wall Very minor issues and was overall a wonderful stay. Thank you

The greeting at the hotel entrance was warm and welcoming, reception staff were friendly, knowledgeable, and the check-in/check-out process was fast and efficient. The Lobby Lounge food service was outstanding; attentive but not intrusive, and our menu selections were an epicurean delight. Our rooms were immaculate and comfortable with balcony views of St Paul’s Cathedral and Flinders Street station. We were treated like royalty by all the Westin Melbourne staff we encountered during our overnight stay and will return in the future.

The room view was great over the central city. The bed was surprisingly very comfortable and the overall central Melbourne CBD and theatre district location was brilliant for us.

No coffee / tea served in the main lobby restaurant area at 8.00am! Had to arrange a special 'room service' type order with the concierge whilst waiting for taxi. A minor thing but when you need your morning cup of joe and it's nowhere to be found, life's a struggle... ;-)

My wife and I felt like we had 'come home' right from the warm greeting, before we even got out of our car, through the smiling staff at reception (obvious, even through their masks) to our magnificent "Moulin Rouge High-Tea" and our eventual 'checkout'. Rooms were spacious, beds were like heaven, silence like a recording studio. Every request was met with friendly assistance and as for the breakfast ... nothing left to the imagination with too much variety to be listed here, but make sure you try the "Westin eggs" ;) Thank you, to everyone at The Westin for making our Wedding Anniversary such a remarkable and memorable occasion!

I guess the only thing we didn't like ... Having to leave this brilliant experience !! So much was beyond what my wife and I have ever experienced anywhere else it is difficult to come up with enough words to fill up this 'question'.

Great location, comfortable bed. Great bar down stairs. Lovely staff

Water didn't drain out of the shower properly so there were small pools of water in the bathroom. There were limited toiletries compared to most 5 star places eg no toothbrush or toothpaste. The view was terrible - "courtyard view"? We were looking at the wall! $100 less than city view but be honest- there isn't any view at all!

location was amazing

we had drinks in the bar down stairs. The waiter was terrible. we got a drink we didn’t order, only to be told what we did order had run out that was why (beer for a glass of wine?!). We ordered a different beer, we poured half of it to realise the glass was dirty. when told, we got a fresh glass and not a full beer bottle only the half left. the bill arrived with the original wine we had not ordered it. when told, it was adjusted. the place was lovely but survive for a place asking for so much money was disappointing. we paid a lot, got shabby survive and receive no compensation. we paid over $800 for less than 24 hours with the above and a flashing light in the room

NO GUIDE FOR LOCATION OF POWER POINTS.THE TV DID NOT HAVE A USER GUIDE AND WAS NOT WORKING .WHEN THIS WAS REPORTED IT COULD NOT BE FIXED THAT DAY.A ROOM CHANGE WAS OFFERED BUT THAT WAS NOT CONVENIENT.WHEN WE CHECKED OUT WE PAID THE FULL AMOUNT WITH A DEBIT CARD. THE NEXT DAY THE CARD WAS DEBITED WITH AN UNAUTHORISED AMOUNT OF 340.65.WHEN QUESTIONED BY PHONE I WAS TOLD THIS WAS A SECURITY DEPOSIT AND WOULD BE REFUNDED.WHY A DEBIT WHEN ALL AMOUNTS HAVE BEEN PAID IN FULL.?.PLEASE EXPLAIN.THERE WAS SOME DIFFICULTY USING THE ROOM CARD TO OPERATE THE LIFT AT TIMES.

I Liked everything in your hotel...bed was comfortable, bedroom & bathroom huge, no outside noise, loved that..Great to have complementary water in room. I used the amazing pool and spa each morning I was there, was clean and plenty of towels for use. Also it's really nice to sit downstairs , have a water or wine, very special & the location, so close to everything. Thank You

I cannot really think of anything I didn't like ..., Worst thing was to have to leave !!