Wollongong Surf Leisure Resort

The room was fantastic- it was spacious & the all the beds were comfortable. It was in a perfect location for us as we were attending the AFL comp.

I didn’t like the No cancellation policy & it almost made me cancel my accommodation. Our trip was sport based and in the event was cancelled that was out of our control- I think that needs a review. Originally I paid to stay Mon. Tue & Wed but my son had to play league on Tuesday in Coffs so we were unable to stay Monday night but no refund or credit was offered when I spoke to the reception about my situation. I think such policies need to be based on individual situations.

The customer service was exceptional. Nothing was too much trouble, you are greeted with warmth, smiles and such kindness and this continued throughout our stay Very beautiful ambience, family friendly and superb service. Everyone is very nice and makes you feel welcome especially the ladies on the front desk. I would highly recommend. Very friendly staff who went above and beyond to make our stay enjoyable. The care they have for each guest exceeds expectations.

Very spacious. Nice big terrace. Washing machine and dryer were perfect so we didn’t have to take dirty washing back home. Great parking space just outside the property so not far to walk with our bags. The on-site store was a great convenience for the little things that you forget to pack.

wifi wasn’t working, toaster only had one setting working so I went through a few slices of bread before I figured out you had to time it yourself, the top quilts were in need of a wash, the benches and dining table were a little dirty so had to wipe those down and spotted a couple little roaches.

The Resort has everything you can ask for. The room we stayed at is very clean and feels very homey, the kitchen has a coffee machine, to your own mini kitchenette. The place is quiet and secure, very family oriented. We only stayed for the night but they offer vouchers so their guest can try their indoor pool, basket ball, mini golf and kiddy play grounds. The staff are amazing and helpful. I the price isn’t unreasonable unlike all the other hotels around. I highly recommend this place and will go back again to stay if we ended up travelling in Wollongong.

The walls are very thin, you can’t hear conversations but laughter and door closing are very noticeable. My husband and and I are very worried to disturb the neighbours as our 1 year old would cry loudly every now and then in the middle of the night.

The service from front office staff was exceptional! We’d certainly come back again in a months time with our whole family. We found the shower gel dispenser quite useful and easy to use.

Cockroaches greeting us when we first arrived. Didn’t have time to kill them because we had to leave again for a previous engagement. Woke up the next morning to a few crawling around on the bunks and floors. Paid no attention and didn’t allow them to spoil our stay. Due to the rain there was a constant drip coming from the gutter above the front door making it more wet, it could be dangerous if I hadn’t felt it drop on my head upon entering. There was a tear in the flyscreen in the bathroom window. TV reception was poor and we couldn’t stream anything to watch from our devices. Cars weren’t parked in their designated spots. It would be nice to have a designated car spot for each cabin because we had someone parked in front of our cabin while we were there the whole time.

Great staff, great facilities, great location. Beach is so close, pool is fantastic, mini-golf awesome, Towradgi Beach Hotel across the road is a must. Supermarkets 500m away. Free vouchers for the kids on check in is a great touch. Our 4th visit here, we will stay here every time we come to Wollongong. 10/10

Very busy in the school holidays because it is a great place to stay.

Close to everything with a club across the road. Loved being so close to the beach. Cabins were really cute and cosy with a fantastic deck. Very comfy beds. Loved the heated pool! We had a great time in the spa and my husband loved the sauna, it looks like an igloo on the inside. Very cool! staff were absolutely lovely, there was a weird mixup on booking.com but easily fixed up by reception without fuss.

loved everything g

everything was nice, room was clean, location was good in respect to needing to go get groceries/servo things, close to beach but weather didn't permit us to go, everything was good

toaster tripped the power and even though I booked for 3 children to sleep in a bed there was only 1 bunk bed and one of my children had to sleep on a hard flip out lounge, wasn't enough toilet paper for 5 people for 3 days. no pool for the kids even though they did offer to pay for us to swim else where it would of been nice to either get a discount on our stay. lots of young adults swearing and heading to and from the night club across the road at all hours and made it hard for the kids to sleep.

The staff were nice and friendly and let us check in early as the room was already cleaned. We were pleased to discover our budget rooms had air conditioning which was really nice on a hot day. Decently equipped kitchenette. The vouchers for each room were well loved by the kids! The pool was spacious and nice and warm. Very close to the beach. Close to the bike path that goes up and down the coast. Across the road is a good pub for dinner with kids. Mini golf was fun.

The pool had bits of tissue paper floating all through it which was a bit off putting, in busy times it might need more regular cleaning. The basketball court surface needs repairing, we had a couple kids trip over and hurt themselves due to the uneven surface.

Air conditioner great as it was a very hot weekend Appreciated the little bonus items e.g can of drink, coffee, bonus milkshake and lollies Plenty of hanging space in wardrobe

Small issues Lounge not very comfortable Lounge not set up to watch tv easily Band noise (from across the road) very loud on Friday night Bathroom had wet musty smell No Pool on Friday during 4:30 to 7:30