Holiday Inn Express & Suites Custer-Mt Rushmore

I love that breakfast included warm eggs and sausages, besides the traditional cold ones. Staff was always ready to provide more food whenever was needed, and to keep the place clean. The atmosphere was good and very family oriented. I also loved to spend time in the dinning area at night, or just to see families enjoying their time with games.

Maybe I would like to have some other breakfast options, such as biscuits and gravy or waffles.

Everything was great. The location is perfect, just a short drive to all the sites. Staff was very friendly and helpful. We would stay at this location next time we visit.

Could of had a variety of breakfast options day to day. It stayed primarily the same every day. The pool was heavily chlorinated and burned my eyes being in it for a period of time, My daughter was swimming and I was just watching and my eyes still burned horribly.

We had excellent access to Crazy Horse Memorial, the Wildlife Loop, and Mount Rushmore.

The air conditioner did not work properly on our second night, but started working efficiently the next day, so we did not mention it to maintenance. Unfortunately, it did not work properly on our last night. It was cool, but not as cold as was preferred; like it was in the beginning. With that being said, if we had asked maintenance to look at the A/C after the first night, the staff would have been able to correct the problem. We thought that the outside temp or the elevation might have had something to do with it. We were just on the wrong side of the flipped coin.

Great location for exploring Custer, Wind Cave, Mt Rushmore. Staff friendly and very helpful. Our room had a cigarette smell and they were able to take care of it right away. They also had great recommendations for restaurants in the area.

The pool irritated my kids skin and eyes. There were not always towels available for our family either.

Clean, quite. & friendly staff.

I was very pleased with my stay overall. I only was disappointed by the temperature & water pressure when showering. It almost seemed like there was a problem with the water heater. I was able to shower, but would have preferred the water to be warmer than it was. I am sure this problem will be fixed soon.

Rooms clean, beds comfortable, which is my primary concern with lodging. Breakfast was okay, food not very warm first morning, second day was better.

Better breakfast choices, . Santizer available at entry to food service area, was mostly ignored by guests, should be mandatory. Just an FYI on cruise ships there are wash stations you're required to use before entry to buffet, staff monitor it.

Great room, clean and comfortable. Great lighting. Bathroom was impeccably clean. Balcony had a lovely view. Breakfast offerings changed daily.

I don’t think it was the hotel’s fault- probably lack of staff- but we didn’t have house keeping at all. They provided more towels at the front desk, and said to put garbage outside our door, but there were no garbage bag refills in the can. I didn’t think to ask for them at the desk. Overall it didn’t ruin the trip, but who wants to clean the room on vacation?

I would like to express my husband and I, to appreciate all the workers we are so grateful and happy for their services. The room was clean the pillows so comfortable. Not to mention the complimentary breakfast so good. Except hope you guys have at least a waffle maker, only that suggestion. Esp if you have a guest like me, like to have a waffle for a change. We stayed 5 nights and 6days. Thank you 🙏🙌🥰

Nothing

Amazing and fast service! Great breakfast. The hotel it self was gorgeous and is in an even more gorgeous location! Beautiful room and an extremely comfortable bed!

The only thing that I could note is that it would be good to have access to a TV guide. Even if it's just a print out of TV channels by name. Other than that I have zero complaints! We will be back!

There were several features we really liked about this hotel. Breakfast was good with a nice variety of hot and cold items. The eggs and omelets were tasty, better than the usual powdered variety found at most included breakfasts. And the hotel's location was great for visiting Custer State Park, Mt. Rushmore, and other activities in the area.

The only feature that needed improvement was the shower. It was difficult to control the water temperature, and the water flow was also very light.