Sofitel Philadelphia at Rittenhouse Square

I’m big on windows, I love natural lighting, it makes you feel better :) my room has great lighting where I was!

I thought I got a soundproof room but maybe not. this isn’t the property’s fault but I could hear other people slamming their doors and children crying and other noise.

We have stayed at the Sofitel many times over the past, well since you opened in Philadelphia. The Bathrooms are showing age, and I preferred the first décor rather than the let's look like modern Paris look, pillows, art, lights, drapery color, and the color choices between bedroom and living room do not flow well. The art in the hallways is the same and we like it. The bed was very comfortable. As Americans who love Paris, we still hate duvets. Too hot, The Staff was friendly, social and I wish all hotels had this staff. My husband loved the breakfast. Our stay was to visit many relatives, not live in the suite all day. Yes ,we would stay there again. I, the she is very focused on the visual yet a comfortable bed, a quiet room and a perfect sized bathtub +shower are most important. Merci, et au revoir.

Every Sofitel I’ve been a guest had a welcoming & courteous staff. Hope to return prior to Christmas ‘22 and will be there during January 23. Will be at Sofitel Marseille during May ‘03 when one of my children who resides in Algiers will join me 1/2 way between my travels during my private tour of Italia operated by a childhood friend. Most likely will be a guest at the small family owned properties part of the tour. Whether or not nearby, I’m gonna revisit the Cinque Terre and then lock back on to the tour . . . Once tour is concluded, gonna be a Sofitel Guest in Paris . . . Maybe . . . Just maybe til the day I’m no more 😍

Only wish I (my fault) could have stayed longer.

The property was in a good location. There was plenty of restaurants and stores nearby. Everything was walkable. The staff at the hotel was very friendly. Also the room was very clean and it was a good size.

My only complaint would be that the floor where my room was located smelled like cigarette smoke. It smelled like that all day. Also I wish the pillows on the beds were a better quality because they were big in terms of the height and they were a little hard. Other then that everything was great.

Great location near Rittenhouse Square. Convenient to museums and 30th St. Station via ride service (or long walk). Rooms are well appointed and quiet except for hall doors closing hard. Comfortable beds.

Room doors close loudly. Applying "Urban fee"credit only each day to purchases (instead of total amount) is a bit silly, albeit fee disclosed up front. Can be loooong halls to some rooms from elevators.

Room was comfortable. Loved having a separate living room. Closets were very large; liked having a safe; liked having a separate dressing area. Great having 2 TV's. Bathroom was spacious, walk-in shower was lovely.

I requested a refrigerator, as the one provided was previously fully stocked . I wanted to be able to put in some food/drink that I had purchased and there wasn't room. The front desk quickly provided me with another small one to use, which worked out fine.

Front desk service was exceptional. Huge, elegant suite with every creature comfort. Had the Urban Experience so got lots of nice extras such as evening French delights and $20 daily credit on food and sundries. Great location near Rittenhouse Square with many restaurants and shops.

The only fridge was a very pricey mini-bar so no room to put anything else in.

Very well-appointed room. Great location. Nice complementary happy hour snacks.

The charging of a $20 resort fee, entitled an “urban experience fee” by the hotel. You can offset it at the bar/cafe but you still end up spending more than you want to. I wish there had been a couple of extra pillows in the room with different levels of firmness.

Easy walking distance to museums, restaurant and shopping. Elevators were quick. Breakfast at restaurant was good and the coffee excellent.

Decore was a bit off and not so appealing. The lobby bar was noisy and not as cozy as we would have liked. Lots of unsightly graffitti visible from our room window.

This hotel is wonderfully located. The beds were comfortable, rooms are big and clean. Breakfast staff were nice.

Service was overall lacking. Messages through booking.com were not answered. Had to ask everything from room services twice to get it to my room. They tried charging me twice for breakfast while I paid for breakfast included in the price. Overall the hotel seemed understaffed.