Charter House0

The room and the toilet were big The breakfast is great Air conditioning was a great add as the weather was so hot I didn’t mind the decor but my sister (artistic) loved it I think the room has everything you need for a long or short stays. There is an iron , coffee machine, good lighting, Wi-Fi All types of restaurants around the hotel. I am vegan and found a lot of options Close to the bus station

It’s not the property but it get noisy in the morning because of the outside birds sounds There is no reception, even though the check in process was great, there is no one to ask any question directly No luggage storage No lift There are two doors closed with keys provided at check in but We felt we were alone in the hotel during night as there is no reception or security. No one cleaned/ put more refreshments in the room during our two nights stay although we put the required sign on the door

Breakfast was excellent with a choice off a menu freshly cooked

Getting access to the front door requires you have a phone with text functions - no one is readily available to answer the door or walk thru issues. You get text a code to open the outside front door using a padlock type system - once inside you have to repeat to get another key for the room. Highly suggest the owners consider having an electric code lock for the outside door making it not necessary to have a physical key. Instructions should be updated and parking is not always available in a designated space ( 3 cars), parking is very limited. The building has history links to the area and the restoration is superbly done.

Oddly, all the reviews for Charter House seem to be a mixed bag. I can only assume the 1 or 2 starred reviews were either from a while back, or from those with unattainably high standards? Either way, the 'uncleanliness' and 'attitudes' were nowhere to be seen- this was a great stay. Spacious and accommodating rooms, great location, friendly staff, good food- true enough, the reception and staff are over the road in the sister hotel, but this was far from an issue, and as for the noise at night... Well, it's the centre of town, so it would be naïve to assume you wouldn't be able to hear the nightlife. Again, this out-of-control point hardly warents a 'poor' review. Me and my partner thought highly of it, so my advice to others would be to disregard any of these Facebook or TripAdvisor reviews, and book yourself in.

The staff were very helpful especially Sim. I liked the decor of the room. Great to have Netflix. Nice rain shower. Lovely bright breakfast room and great freshly made breakfasts.

The air-conditioning was dripping. From the marks on the wall this isn't a new issue. There was a bucket with water in it under the Unit when we arrived. It wasn't fixed while we were there. Sim did her best to get it sorted and did what she could providing towels to dampen the noise of the drips. The outside door was open every night we came back. You needed to actively close it on leaving or entering which people weren't aware of. As there were no staff on overnight this could be a safety issue. One bed was really comfortable while the other wasn't. There was quite a difference.

Great breakfast and friendly staff

Management of this chain of hotels make it really difficult to make pre-arrival equiries with the hotel you are staying at by phone or email. Never got a reply to my query but thankfully things were OK thanks to the helpful front of house staff.

Great location. Very clean. Good facilities. Good communication.

Small things really. We were unaware that breakfast was included and by the time we found out it was too late. Secondly (and I realise this sounds harsh to some) but the shower head and mirrors must have put up by someone very small! It's weird when hotels are set up only for people under 5'8". Finally, it's annoying to put a coffee machine in your room with no pods for it

It was nice to arrive and stay in a room that actually looked like the one I had seen in the pictures. Breakfast was amazing and the staff really lovely and helpful. Location was perfect.

It was interesting to see how there was no one to welcome us but their way worked for us so no complaints here! Just different to the norm!

The hotel is nice and is brilliantly situated for exploring the island. The room was nice although the pillows were poor and should be binned. Breakfast very good, wifi good.

The pillows! Also the hotel needs to update it's information it is frustrating to read that a hotel can't make the bed because of restrictions which haven't been in place for a year.

Such a quirky place to stay in the centre of Newport, a 2 minute walk from the bus station which will take you to anywhere on the island. The room was amazing and very spacious, comfy beds, huge TV with all the channels and Netflix, lots of spare towels in the room, hairdryer, iron & iron board, room also came with bottled water and coffee machine, very spacious bathroom and shower was lovely, and free wifi! Rooms also have air con & heating. What more could you want? Pictures don’t do the rooms justice, would 100% recommend this place!!!!

The woman in reception (forgot to catch her name!) was fantastic - nothing was too much trouble. She even gave us chocolates to congratulate us on our wedding the following day! Great choice of food for breakfast, which we had forgot was included so that was a bonus. The bedroom and bathroom were huge, which is exactly what we needed with two children and wedding outfits in tow! There was even a steel pole across the ceiling which made the perfect spot for hanging our outfits. It honestly felt like the room was made for our needs. Air con!

Only small things - no lift (my fault for not checking) but up two flights of stairs with the above luggage provided a decent workout! There were no highchairs in the restaurant for breakfast, so our baby had to eat on our laps. The restaurant in the hotel itself was sadly closed, which meant venturing out for dinner as we didn’t fancy pizza from next door.