Grand Mercure Khao Lak Bangsak

The deluxe suite was very spacious and comfortable, the bed was divine. Loved the landscaping of the resort, staff was lovely and helpful. Breakfast was decent (except the juices from the carton, I wish they served fresh fruit juice)

location- it is quite secluded, only a few restaurants near the beach and a minimart within walking distance. sun loungers - the main pool is quite small with insufficient sun loungers. By 11am all the sun loungers would be occupied. housekeeping - inconsistent service. some days the room was only cleaned at 5pm. sometimes towels and bath mats were not replaced. but easily rectified with a quick call to their help desk.

Amazing ambience, birds tweeting since early morning, tons of well-maintained greenery, beautiful canal going through the middle of the hotel. I never felt like the hotel was full of people because of how well designed it is. Even the private pools were not really visible from other guests perspective. Really stunning! Breakfast was varied and tasty, every single day. Food in general was exceptionally tasty. Staff was extremely helpful and friendly. They managed to accommodate us, make us feel welcome and help us out with every single problem we had. Beach was beautiful and the massage at the beach (although not officially part of the hotel) is highly recommended. Rooms are big and have high ceilings, are really nice to be in. WiFi worked really well all around hotel (maybe just didn't reach the beach... But is that a bad thing? ;) )

Cleanliness of the pool area furniture could be better. Prices at the hotel restaurant are unnecessarily high, compared to equally tasty local food outside of the hotel.

Firstly, the staff are incredible! Such lovely and hardworking people, always smiling and nothing is ever too much trouble. The rooms are spacious and immaculate - super comfy beds, great shower and the balcony is a lovely place to read and relax. It’s also extremely quiet at night, and I had the best sleep here! We didn’t dine at the main restaurant Patio, but we ate at Green Mango and their food was great - a very extensive menu with lots of western and Thai choices. The pool areas are beautiful, although everyone seems to want to be round the main pool (even those who have paid for pool access rooms) so it can be a little crowded and the battle for sunbeds is annoying.

The sun bed situation is frustrating. I witnessed multiple arguments between guests during my stay - people reserving beds and then going to the beach or breakfast etc and not using them until hours later. There’s simply not enough beds round the main pool to cater for guests. We ended up using the pool by reception - theres no bar at that one but it’s so peaceful and lots of loungers available. There’s also a little supermarket outside the hotel which is actually closer than walking all the way down to the main pool bar (the resort layout is long with a lovely waterway running through the middle). The only other minor thing is that it would be great to have more English speaking tv channels in the room (there is only one news channel).

Everything perfect , Staff nice and friendly , I get upgade the room from the hotel feel so happy for our honeymoon.

The hotel a bit far from in city. Green mango restaurant don't has much choice for the food but it fine. On27 june around 1-2 pm. We want to book and ask about information about spa&massage. One of spa staff (young lady) she's not pay attention so much to the guests who want to ask about information just sit on computer not care nothing even she know have 2 guest walk inside , she not even say hello to us.

The resort is brand new, very beautiful and comfortable. The rooms are well designed, spacious and the beds are extremely comfortable. The swimming pools are fabulous with beautiful sunsets at the main pool and pool bar. The gym is a bit bigger than the pictures show and has (almost) everything for the regular gym visitor. Breakfast is nice and extensive. Everything is perfectly clean too. Thanks to the staff for the pleasant stay. I hope and think we'll come back here some day :)

The deluxe rooms are advertised as having a separate bath included in the bathroom, but at check-in it was told only some of the deluxe rooms have this. That's a bit misleading, but it was solved well ultimately at the check-in. Also, the location is very beautiful at the beach, but really far from the town or any shops. Keep this in mind if you don't have your own transport.

I absolutely loved everything. Everything looks like on the pictures. rooms are stylish, comfortable and very quite. I had a pool access room which was great, I recommend paying a bit more. The staff is extremely friendly, the pool area is superb. And the Spa and it’s massages out of this world. Great value for money!

I really can’t think of anything. I was super happy with everything.

Spacious and great room. The room lights were not bright enough to shave but all seemed cozy

Food options were bad and very expensive. The breakfast was scandalously expensive for what it offered. Also the buffet dinner. The worst were the cocktails in the pool - crazy expensive and basically with no alcohol or too much love :( lucky that there were some alternatives on the beach (wink)

Hotel is new Nice staff Nice place for breakfast and good food Clean, comfortable, nice beach

Need a car because it's far from everything Other than that all was perfect

We only stayed one night unfortunately, it was amazing! Great service, good food, amazing sunset and beach, the hotel is new so the facilities are really perfect!

What an amazing location! Beautiful beach and rooms, friendly staff, tasty food. We will be back as soon as we can :)

Just some tips - Be very careful getting out of the pool - very slippery and I went flying and badly bruised my knees. Also, the nearest ATM if you need it is a good 10 minute walk each way. Make sure you confirm your dinner reservation in person as the app didn’t do ours properly - they still found us a table but it wasn’t as comfortable.